Resco Radio Talk

Originally, we wanted to talk about silver tsunami, but it seems like the great reshuffle is a more appropriate term as we see people quitting their jobs regardless of their age.What's happening? Is 30% turnover a new normal?Sam Klaidman and Ivan Stano discuss the main reasons people leave their jobs and how to prepare for it.

Sam Klaidman, the Principal at Middlesex Consulting (https://middlesexconsulting.com) joins the Resco Radio Talk's host, Ivan Stano, to discuss customer value, its most precise definition and ways to create it. The major shift in the importance of customer value came in 2019 and ever since the companies and their executives have become obsessed with bringing customers value and ultimately providing the best customer experience.

In this episode, I welcome Sam Klaidman back to the show. The goal is simple, pick Sam's brain on outcomes-based service, discuss good examples of companies who are already doing it and succeeding. We also discuss the typical barriers of becoming the outcomes-based model and the most important imperatives to succeed: Performance metrics, Asset uptime, Time-to-time service, Fail rate.

Sam Klaidman, the Founder and Principal Adviser at Middlesex Consulting, and Ivan Stano, COO at Resco.net, sat down together to discuss the topic of great reshuffle, how companies cope with it and how the mantra hire for attitude, train for skill is more relevant nowadays than ever before.Sam applies the methodologies and techniques associated with the Customer Value Creation and Service Marketing professions. You can find more about Sam and his consulting business at https://middlesexconsult...

Mobility and mobile solutions have different colors and flavors. Is there such a thing as a general mobile approach when it comes to mobile software? This and many other topics have been discussed with Janko Sornik, Business Unit Manager at Orbis.We start the conversation with a very simple question. What does it mean to be mobile?

Roles within organizations differ when it comes to job description and duties. Field personnel is no different and requires specialized software. How to approach different needs and requirements when it comes to mobile solutions, that's the topic of this segment.

There is a distinct difference between how you can provide mobile capabilities to your people. You can equip them with apps that also work on a mobile device. Or you can create a mobile experiences with tools specializing in mobile technology. What is the difference?

Are offline mobile capabilities still relevant in 21st century? What is the difference between offline as a feature and offline as a default. We continue the talk with Janko Sornik from Orbis.

In this short segment Ivan Stano, Resco Radio Talk host talks to Janko Sornik from Orbis. The topic is rather technical but highly relevant for the viability of enterprise software.

Today's episode was recorded with our partner HigginsOne and brings a lot of technology-related topics. Or not. We can't wait to do another one. Hope you have as much fun listening as we have producing it.

Is it possible to create a complex business mobile app running on multiple platforms (iOS, Android, Windows) with no custom code?Tune in to this episode and find out how Greg Somogyi from Ludia Consulting tackled this challenge. He also explains how he approached this project and what is important to consider. All with one main goal in mind -- a long-term satisfied customer.If you listen to the very end of the talk, you will find out what Greg's previous career was and what it takes to make a...

In this special episode, your host Ivan Stano welcomes Mark Rogers, Director of Business Transformation at MOAT Homes and Richard Troote, Director of ICT at Wales & West Housing Association. Mark and Richard discuss how their constant search for innovative way of doing business brought them to the idea of mobilizing lots of their process. The outcomes, backed by a fantastic partner, RedKiteCRM, led to up to 50% efficiency improvements and a surprising twist amidst Covid-19 times.

Scott LeFante, director at Avanade, 3-time Microsoft MVP and a Field Service and mobile enthusiast. Unfortunately, also a Yankee fan. We talk about how and why Scott decided to dedicate his career to Field Service, if there is such a thing as a typical FS project and why a great team is the key to success.

Jeremy Higgins, founder of H1AI and Resco MVP, talks about how he transitioned from baseball to IT and psychology. His company belongs to the most skilled Resco partners and his projects are always a success. I tried to find out why that is and Jeremy shares more details about the Practical Technology Management philosophy.

Today, I sat down with Rick McCutcheon -- a Microsoft MVP since 2013, sales coach and the LinkedIn influencer with close to 30k connections. We talked about the channel, what it takes to become a successful ISV or partner and what are some of the conference not to be missed this year.

I don't think there is a single person from the Dynamics 365 channel who does not know or hasn't heard of Benjamin Vollmer. Ben joined the Resco Radio Talk for a 30-minute conversation about how Dynamics 365 Field Service is performing, what's the story with the new FS mobile app, or the reasons Microsoft FS has been named a leader in recent Gartner MQ for FS Management.

Today's episode is all about the new Summer 2020 release. I talked to Juraj Mojik, Head of Product at Resco, about the release cadence, how new features and functionality make it into the new version and also Resco's strong focus on innovations.

In this episode, I talked to Lucas Diaz, Managing Director at Ludia Consulting. We talk about Lucas' path through the Microsoft Dynamics world that was crowned by founding his own business. What makes Ludia Consulting different, what are the values and ideas that their business is based on? You will find out in this episode. Oh, and definitely do not miss the great story of how Lucas and his team volunteered all their time to help fight Covid-19.

Resco has been playing an important role in the Microsoft Field Service business. There have been some recent announcements about mobile options for Microsoft Field Service that bring new questions. My guest Andrew Lorraine discusses what this means and what this means for the customers.We also discuss how FS organizations can benefit from Resco's new Field Service 2.0 program.

In this episode, I sat down, virtually, with Resco CEO Miro Pomsar. We talk about how Miro has started his career at Resco, what his career path looked like and how he became a CEO last year. We also chat about some of the challenges he faces and what his vision for the company is: https://www.resco.net.