COMPLY: The Marketing Compliance Podcast

In this episode of the COMPLY Podcast, I sat down with my special guest Kristina Socco to talk about what it takes to build a strong culture of compliance. Kristina shares some of her thoughts and best practices for getting everyone on board to partner together to make sure that the lines of communication are open and that everyone feels like they have some ownership in the process.Discussion topics include:Compliance departments as the gatekeepers of the organizationHow the compliance ...

This COMPLY Podcast episode is part 2 of a conversation between Eric Goldberg, Partner at Akerman LLP, Catherine Brennan, Partner at Hudson Cook LLP, and Rhonda McGill, PerformLine’s Senior Director of Customer Marketing as they discuss the impact of recent regulatory activities on marketing compliance.They discuss:The implications of the Supreme Court's decision to overturn the Chevron DoctrineChanges to the statute of limitations for regulatory challenges, which could result in a wave of ne...

This COMPLY Podcast episode is part 1 of a conversation between Eric Goldberg, Partner at Akerman LLP, Catherine Brennan, Partner at Hudson Cook LLP, and Rhonda McGill, PerformLine’s Senior Director of Customer Marketing as they discuss the impact of recent regulatory activities on marketing compliance.They discuss:How recent CFPB rulings are redefining Earned Wage Access (EWA) and Buy Now, Pay Later (BNPL) productsThe specific challenges EWA and BNPL providers face in adapting to new regulat...

In this episode of the COMPLY Podcast, I sat down with my co-host Rhonda to debrief on our recent banking industry compliance roundtable and highlight key themes and takeaways from the event.Discussion points include:Social media compliance for mortgage and loan officersInsights on the compliance review process of marketing materialsBest practices for bank-fintech partnerships and marketing complianceCommon BSA/AML challenges for fintechsShow Notes:Streamline Compliance Review with PerformLin...

In this episode of the COMPLY Podcast, we’re joined by Sandhya Brown, Assistant Director in the Division of Financial Practices at the Federal Trade Commission as she shares her perspective on what the Commission has been up to and what financial service providers should keep in mind in terms of compliance and consumer protection.Discussion points include:The two-sided risks of AI for complianceHer insights on a couple of FTC cases involving lead generationUpdates on FTC rulemakings and guides

This COMPLY Podcast episode is part 2 of a discussion between John Zanzarella, PerformLine’s SVP of Sales, Jonathan Pompan, Partner at Venable LLP, and Brian Serafin, Counsel at Weiner Brodsky Kider, as they take a deep dive into recent regulatory activity around UDAAP and deceptive advertising and best practices for getting ahead of risk.They discuss:Problematic terms in marketing materials, such as “instant,” “free,” and “affordable”The FDIC’s updated advertising rule and how it impacts bot...

This COMPLY Podcast episode is part 1 of a discussion between John Zanzarella, PerformLine’s SVP of Sales, Jonathan Pompan, Partner at Venable LLP, and Brian Serafin, Counsel at Weiner Brodsky Kider, as they take a deep dive into recent regulatory activity around UDAAP and deceptive advertising and best practices for getting ahead of risk.They discuss:Recent activity from the CFPB and FTC around UDAAP and deceptive advertisingExpectations for the impact of the Supreme Court’s ruling to uphold...

In this episode of the COMPLY Podcast, I sit down with my co-host Rhonda McGill to discuss the latest trends and challenges shaping the mortgage compliance landscape, drawing from our most recent mortgage industry roundtable with compliance leaders.We’ll cover:State licensing disclosures in marketing and advertising materialsCompliance considerations for QR codes that point consumers to loan information or to directly applyThe frequency and intensity of regulatory examinationsHow companies ad...

2023 was a year of increased regulatory scrutiny for bank-fintech partnerships. This, coupled with a challenging macroeconomic environment and an election year, means there’s a lot on the horizon for the compliance space for the industry in 2024.In this podcast, we’re joined by industry experts Elizabeth Gorz, Chief Strategy Officer & Head of Legislative Affairs at American Fintech Council, and Ed Greene, BSA Officer at Middlesex Federal Savings, to discuss:How banks can establish and mai...

COMPLY is turning 2! To celebrate, we have pulled together a compilation of some of our favorite moments from the last couple of years so that we could highlight some of the many great speakers that we have had on the show.In today’s podcast, our guests will share their insights on the following:How taking a look at past enforcement actions can help you shore up your compliance program.What the growth of the CFPB means for future enforcements.Why training and ongoing discussions with your tea...

Fintech Meetup provides an opportunity for the fintech industry to connect and collaborate to shape the future of fintech. PerformLine and FS Vector were both in attendance and had a birds-eye view of this event and were able to glean some great takeaways for us to share with our listeners.In today’s COMPLY Podcast episode, I am joined by Ethan Singleton, Principal at FS Vector, and Alex Morris, Sr. Account Executive at PerformLine, where we will chat about:BaaS partnerships—is there light at...

Each year, PerformLine conducts a survey of marketing compliance professionals throughout the consumer finance industry to provide insights into the current state of marketing compliance in various organizations, their challenges, and future expectations. It aims to help organizations benchmark their compliance practices and identify areas for improvement.In this sneak peek, we discuss:Key data points and takeaways from the reportThe most consistent and inconsistent data points year over year...

There has been a shift in how regulators are approaching regulation of BaaS and FinTech’s. As enforcement actions continue to increase, having a well prepared compliance program in place is important now more than ever.In today’s COMPLY Podcast episode, I am joined by Ethan Singleton, Principal at FS Vector where we will chat about:Regulation in a new age of fintechsHow banks and fintechs can apply what they have learned from regulatory actionsHow to know when the time is right to get o...

In today's dynamic compliance landscape, marketing compliance remains an overlooked realm within banks and fintechs. The potential solution? Increased collaboration and representation at industry conferences, along with more fintech participation.In this COMPLY Podcast episode, I'm joined by Alex Morris, Senior Account Executive at PerformLine, where we chat about:The need for more marketing compliance resources and content at consumer finance industry conferencesChallenges faced by complianc...

2024 is already shaping up to be an unprecedented year that will continue to be filled with regulatory and compliance pressures including increased rulemaking, examinations and enforcement. As we enter what is sure to be yet another busy year in the regulatory space, regulators are gearing up to ensure that consumer protection continues to be the focus of their ever-growing agenda.Today's episode is part 2 of a discussion featuring CFPB alumni Gary Stein and Melissa Baal Guidorizzi, where the...

Facing another record-breaking year of consumer complaints in 2023, the consumer finance industry faces a pivotal crossroads. This surge, along with intensified rulemaking and enforcement activities from the CFPB, signals unprecedented regulatory and compliance pressures.Today's episode is part one of a discussion featuring CFPB alumni Gary Stein and Melissa Baal Guidorizzi, where they discuss:Consumer complaint trends in 2023 and factors that led to the record volumeLeveraging consumer compl...

If you missed our session at Money20/20 this year on The New Era of Banking Efficiencies, you’re in luck. Today’s episode is the second part of that discussion featuring PerformLine’s CEO and Founder Alex Baydin, Harsha Ragunath, Head of Product Compliance at Stripe, and Babette Reynolds, Head of the Enterprise Compliance Program Office at Truist.During today’s episode, they discuss:The prevailing industry theme of prioritizing efficient and profitable growth over growth at any cost, and the ...

If you missed our session at Money20/20 this year on The New Era of Banking Efficiencies, you’re in luck. Today’s episode is the first part of that discussion featuring PerformLine’s CEO and Founder Alex Baydin, Harsha Ragunath, Head of Product Compliance at Stripe, and Babette Reynolds, Head of the Enterprise Compliance Program Office at Truist.During today’s episode, they discuss:The role of fintechs in compliance & collaboration, and how Stripe's compliance team collaborates cross-func...

This COMPLY Podcast episode is part three of a discussion between Rhonda McGill, PerformLine's Senior Director of Client Success, and Kimberly Monty Holzel and Courtney Hayden from Goodwin as they take a deep dive into recent marketing compliance enforcement actions and share their advice for getting ahead of regulatory scrutiny.Listen as they discuss:Why public CFPB enforcement actions are down in recent yearsEnforcement action expectations on both the federal and state level for the rest of...

This COMPLY Podcast episode is part 2 of a discussion between Rhonda McGill, PerformLine's Senior Director of Client Success, and Kimberly Monty Holzel and Courtney Hayden from Goodwin as they take a deep dive into recent marketing compliance enforcement actions and share their advice for getting ahead of regulatory scrutiny. Listen as they discuss:What dark patterns are and some examplesA notable enforcement action against a large organization for engaging in dark patternsTips for avoiding d...

This COMPLY Podcast episode is part one of a discussion between Rhonda McGill, PerformLine's Senior Director of Client Success, and Kimberly Monty Holzel and Courtney Hayden from Goodwin, as they take a deep dive into recent marketing compliance enforcement actions and share their advice for getting ahead of regulatory scrutiny.Listen as they discuss several enforcement actions and trends, including:Fair lending and redlining in mortgage and beyondFDIC misrepresentation by fintechsShow Notes:...

This week I sat down with a special guest, Christina Tetreault, with the California DFPI, to discuss: How partnerships between traditional banks and BaaS providers benefit both partiesThe measures these institutions can take to ensure they meet regulatory requirements when offering banking services through a third-party providerAnd how the California DFPI is taking a proactive approach focused on understanding your business to address potential challenges in the financial sectorShow Note...

This week, I sat down with our Content Marketing Manager here at PerformLine, Gianna Barrere, to discuss our annual Complaint Risk Signal Report. Listen as Gianna and I discuss:The background of the report, the importance of consumer complaints, and how they are used by the CFPB to regulate financial institutionsKey topics and a few interesting takeaways the report covers this yearGuidance on how organizations can establish a process for monitoring these complaints in the database system...

This week I sat down with our SVP of Sales here at PerformLine, John Zanzarella, to discuss the Benefits of Automating your Marketing Compliance Processes. Listen as John and I discuss:Some of the key concerns that keep marketing compliance professionals up at nightThe specific industry trends and regulatory changes that have heightened these concerns in recent timesHow automation can play a role in addressing these compliance challengesSome real-world success stories of organizations th...

This week I sat down with our Senior Director of Client Success here at PerformLine, Rhonda McGill, to discuss the state of mortgage marketing compliance. This month we hosted our quarterly roundtable with compliance leaders in this space, and during today's episode Rhonda and I sat down to discuss some key takeaways from that event, including: The ongoing complications with manual compliance review of loan officersThe increased risk of loan officers seeking additional revenue from affil...

This week’s podcast features a special guest, Faraz Rana, Founding Team Member and Former Chief Legal Officer at Bread and current Co-Founder and CEO of Affinity. During today's episode, we sit down with Faraz to discuss building a culture of compliance, including:What the compliance team and processes looked like during his time at BreadHow he prioritized what needed to be done to build this true culture of complianceHow technology can be an integral part of the compliance process, especiall...

This week’s podcast features a very special guest, Sandhya Brown, Assistant Director in the Division of Financial Practices at the FTC. This past year, the FTC issued their staff report on dark patterns (“Bringing Dark Patterns to Light”) and also brought a number of cases involving dark patterns: Credit Karma, Epic Games (Fortnite), and Vonage, to name a few. They’ve also initiated rulemakings in a few areas related to dark patterns – in particular, junk fees and click-to-cancel. L...

This week’s podcast is the second part of a conversation between four industry experts—James Kim from Troutman Pepper, Brian Serafin from Weiner Brodsky Kider PC, Pia Thompson from lawesomeGC, and Rhonda McGill from PerformLine. Today they continue their discussion on UDAAP. Topics on today's episode include:How to avoid common UDAAP pitfallsMitigating UDAAP compliance risk in marketing materialsDeveloping effective UDAAP compliance programsShow Notes:The Top UDAAP Compliance...

This week’s podcast is the first part of a conversation between four industry experts—James Kim from Troutman Pepper, Brian Serafin from Weiner Brodsky Kider PC, Pia Thompson from lawesomeGC, and Rhonda McGill from PerfomLine. Today they discuss their unique insights on compliance with Unfair, Deceptive, or Abusive Acts or Practices (UDAAP). Listen as they discuss: Background on UDAAPCompliance risks to be aware of as it pertains to UDAAPTheir takes on the CFPB's policy statement on...

This week’s podcast is part two of a conversation between our SVP of Sales John Zanzarella, and two heavy hitters in marketing compliance - Alexandra Megaris, Partner at Venable LLP, and John Henson, General Counsel at ConsumerAffairs. If you haven’t listened to the first part of their conversation, we recommend you do that first, and then head back here to see how they wrap up their conversation with these topics: How to mitigate risk across marketing channelsHow to prioritize comm...

In this week’s podcast our SVP of Sales John Zanzarella, sits down with two heavy hitters in marketing compliance - Alexandra Megaris, Partner at Venable LLP, and John Henson, General Counsel at ConsumerAffairs - as they discuss how organizations are facing a unique set of marketing compliance challenges in 2023. Their discussion topics include: How small compliance teams can keep up with increasing demandsEffectively prioritizing and allocating compliance budgetsThe risks of not priorit...

On this week’s podcast we sit down with two PerformLine colleagues - Gianna Barrere, our Content Manager and Mike Gibney, our Client Solutions Manager and we discuss all things UDAAP (or Unfair, Deceptive, Abusive Acts or Practices). First we chat with Gianna about her newly released report: The Top UDAAP Compliance Issues Across Published Content, the methodology behind the report, and some of the key takeaways. And then we chat with Mike about PerformLine’s rules engine, rulebook...

This week’s podcast is part two of a conversation all about BaaS or banking-as-a-service. If you haven’t listened to our previous podcast it contains part one of this conversation, so we recommend that you go back and listen if you haven’t yet. This week though we are rejoined by Paul Wilmore, PerformLIne’s COO, Tanner Mayo, President of FedFis and the BaaS association, and Amanda Swoverland, Chief Compliance officer at Unit, as they discuss:The inconsistency in the regulatory climate in this...

This week’s podcast is part one of a conversation all about BaaS (banking-as-a-service). Paul Wilmore, PerformLine’s COO, sits down with Tanner Mayo, President of FedFis and the BaaS association, and Amanda Swoverland, Chief Compliance officer at Unit to discuss:The current state of this rapidly growing industryHow Fintechs are building trust with consumers as we see more a shift to the less traditional banking modelTheir stance on who is responsible for regulatory compliance and consumer pro...

This week I sat down with our Senior Director of Client Success here at PerformLine, Rhonda McGill, to discuss the state of mortgage marketing compliance. Last week we hosted a quarterly roundtable with compliance leaders in this space and today Rhonda and I discuss some key take aways from that event. This includes doing a lot more - such as examinations and compliance reviews, with a lot less - as we see market trends impacting these teams. As well as the ongoing need for monitor...

This week I sat down with our content manager here at PerformLine, Gianna Barrere, to discuss the release of our upcoming State of Marketing Compliance Report. This is our second annual release of this report, which is a comprehensive overview of the data we collected in Q4 of 2022 , when we surveyed compliance professionals across a wide variety of industries on their marketing compliance practices, concerns, and challenges. During today’s podcast Gianna and I discuss: Key ins...

This week’s episode is part two of a conversation about one of our top annual content pieces - the CFPB Compliant Risk Signal Report. Every year we analyze the consumer complaints submitted to the Consumer Financial Protection Bureau and the compliance risk signals they present to financial institutions. Today’s podcast is a continuation of a conversation between experts at PerformLine as they continue to talk through compliance risk signals from the CFPB's consumer complaint database, i...

We’re starting this season of our COMPLY podcast discussing one of our top annual content pieces - the CFPB Compliant Risk Signal Report. Every year we analyze the consumer complaints submitted to the Consumer Financial Protection Bureau and the compliance risk signals they present to financial institutions.The CFPB uses this consumer complaint data to guide its supervisory and enforcement activities and today’s discussion focuses on:Big-picture complaint trends over the past yearIncreased co...

Our episode this week is part two of a conversation on the current and future regulation of the buy now, pay later industry featuring Alan Kaplinsky and Lisa Lanham, two thought leaders from Ballard Spahr, and PerformLine’s own SVP John Zanzarella. Their conversation focuses on the CFPB’s latest report on Buy Now, Pay Later: Market trends and consumer impacts, as they specifically discuss the three main areas of concern for consumer protection risks for BNPL products as outlined by the ...

Our episode this week revolves around the current state of the buy now, pay later industry. The conversation features Alan Kaplinsky, Senior Counsel at Ballard Spahr, Lisa Lanham, Partner at Ballard Spahr, and John Zanzarella, SVP at PerformLine. In addition to discussing where this industry stands today, they also discuss the possible future of this industry over the next few years given the current headwinds it faces - which include a decrease in consumer spending, rising inflation and...

We’re super excited for this week’s podcast with Paul Wilmore. Paul spent 19 years at Barclays in US Consumer Business in a number of roles, last of which was Chief Marketing Officer. From there Paul become the CMO at Cardtronics, the world's largest ATM operator, and is now the Chief Operations Officer here at PerformLine.During today’s episode Paul and I discuss: The evolution of the fintech, partner bank, and banking as a service (BaaS) ecosystemThe opportunities and challenges of the...

We’re super excited for this week’s podcast with Rhonda McGill. You may know Rhonda as our SVP of Client Solutions here at PerformLine, but what you may not know is that she is also our resident compliance fortune teller. During today’s episode, Rhonda and I walk through the compliance predictions she made for 2022, where things landed in the world of regulation, and her predictions for what we can expect to see in 2023.Show Notes:Q4 Mortgage Industry Roundtable | November 9th, 1:00 PM ...

Today's podcast is part two of a discussion between experts at PerformLine as they continue to talk through the top marketing compliance issues thus far in 2022 which we’ve uncovered using the PeformLine platform. Topics include:The multiple compliance concerns with using language like "fast approval" or "instant approval" on marketing materialsAvoiding black-box models for decision-making and preventing ECOA compliance issuesAnd best practices for compliance monitoring and consumer protectio...

Today's podcast is part one of a discussion between experts at PerformLine as they take a deep dive into the top marketing compliance issues thus far in 2022. Topics include:How we uncovered these findings using PerformLine’s proprietary Rulebooks and technologyThe all-too-common issue of third parties deceiving consumers through brand infringement (and these instances going unnoticed by the brand they're infringing upon)The importance of substantiation when using subjecting language in marke...

Today’s podcast features Sandy Brown, Assistant Director, Bureau of Consumer Protection's Division of Financial Practices at the Federal Trade Commission. This excerpt from Sandy reviews a broad range of consumer protection issues organizations are facing today and shares what's on the FTC's radar in her role supervising enforcement and policy work.

Today’s episode is part two of a the conversation had between John Zanzarella, VP of Sales here at PerformLine and Gary Stein, US Chief Product & Compliance Officer at Opy. Gary previously led policy-making efforts and a team of subject matter experts for the CFPB - covering consumer deposits, emerging and legacy payment systems, consumer-authorized data sharing/aggregation, small-dollar, and other consumer lending products. John and Gary’s discussion revolves around key topics...

On today’s episode we hear from John Zanzarella, VP of Sales here at PerformLine as he chats with Gary Stein, US Chief Product & Compliance Officer at Opy. Prior to joining Opy, Gary previously led policy-making efforts and a team of subject matter experts for the CFPB - covering consumer deposits, emerging and legacy payment systems, consumer-authorized data sharing/aggregation, small-dollar, and other consumer lending products.Their discussion today revolves around key topics such as:Ga...

Today’s podcast is part two of a discussion had between Rhonda McGill, Sr. Director of Client Solutions at PerformLine and Tony Alexis, Partner at Goodwin Law and former Assistant Director and Head of the Office of Enforcement at the CFPB, where he developed and managed the CFPB’s enforcement strategy, consumer financial investigations and litigation. On today’s show Rhonda and Tony continue their discussion of UDAAP Compliance Under CFPB Director Chopra, specifically:The CFPB's updated...

Today’s podcast is a discussion between Rhonda McGill, Sr. Director of Client Solutions at PerformLine and Tony Alexis, Partner at Goodwin Law and former Assistant Director and Head of the Office of Enforcement at the CFPB, where he developed and managed the CFPB’s enforcement strategy, consumer financial investigations and litigation. During today’s podcast they discuss UDAAP compliance under CFPB Director Chopra, specifically:The recision of the CFPB's guidance on Abusiveness Standard in 20...

Today’s podcast is discussion had between John Zanzarella, VP of Sales here at PerformLine and Eamonn Moran, Of Counsel at Morgan, Lewis & Bockius LLP. Their conversation revolves around the implications of the CFPB's recent probe into five major BNPL providers - which was announced last December and was due on March 1st of this year - over concerns about risks to consumers associated with accumulating debt, regulatory arbitrage, credit reporting, and data harvesting. As well as wha...

Today’s podcast is part two of the conversation had between Rhonda McGill, Senior Director of Client Solutions here at PerformLine and John Henson, now general counsel and previously head of legal and compliance at consumeraffairs.com. Their discussion revolves around various topics around marketing compliance across industries that we see under the microscope of growing regulatory scrutiny.Topics that John and Rhonda discuss this week include expectations for 2022 as it pertains to Fair Lend...

Today’s podcast is part one of a conversation had between Rhonda McGill, Senior Director of Client Solutions here at PerformLine and John Henson, now General Counsel and previously Head of Legal and Compliance at consumeraffairs.com. Their conversation is on various topics around marketing compliance across industries that we see under the microscope of growing regulatory scrutiny.

This week we sat down with Rhonda McGill, Senior Director of Client Solutions at PerformLine, as we discussed how organizations can take a proactive approach to fair lending compliance instead of a reactive one.