NHS Employers

Reflections on the improvements made when the NHS moved over to the agenda for change system

Colleagues reflect on the important equal pay case that was a turning point in the NHS, including the challenges and complexities the Whitley Council structures brought.

Colleagues provide an introduction to the old structures, and the practicalities of what they were like to navigate in practice.

Paul Deemer, head of Diversity and Inclusion at NHS Employers, discusses the importance of parity of esteem for SAS doctors within the NHS, highlighting the barriers they face and the opportunities for support and development. The conversation features insights from experts in the field, emphasizing the need for cultural change, better representation, and actionable frameworks like the SAS 6 to enhance the careers of SAS doctors. Joining Paul for the discussion are: Rob Fleming - SAS Specialist Anaesthetist, Sherwood Forest Hospitals NHS Foundation Trust Derek Thomas - Head of medical workforce, University Hospitals of Morecambe Bay Partha Kar - National Specialty Advisor in Diabetes, NHS England Vinita Shekar - SAS Surgeon in Oral and Maxillofacial Surgery, Ninewell hospital, Dundee

In the first part of the conversation, we discuss how Great Western Hospital in Swindon introduced T Level industry placements in their maternity services. We explore how they implemented placements, the feedback from staff and the areas in which students can work.

In the second part of the conversation, we discuss how the placement experience has changed over time to best support the young people on placement. We hear about the next steps for students after completing their placements, and how their recruitment process ensures they get the best candidates. We finish the conversation with top tips from our speakers.

North East Ambulance Service and the Employers Network for Equality and Inclusion discuss hidden disabilities and share insights on how to support NHS staff in their roles.

International Nurse Retention by NHS Employers

For our final episode we are joined by Naomi Stanford, Organisation Design author & consultant who brings a wealth of experience in both organisation development, and organisation design which she has written at length on. Naomi talks about the impact of hybrid working and how we can hold space to explore the fundamental question of what work is and how we can reconsider what is important using design principles to shape our workplaces.

Vilma Nikolaidou the Associate Director of HR from University of the Arts London joins us for our fourth episode. Vilma shares her experience of doing OD in the higher education sector in a time of hybrid working, growing inequality and short term thinking. Vilma talks about how we can hold the tension between complexity and simplicity when we all have very little headspace, and how being in service of others is key to the future of OD in our ever changing workplaces.

In 2020, when COVID struck, Alder Hey’s response to the pandemic and to the support offered to staff had been shaped by events of 2018 and a case involving a young boy with an incurable neurogenerative condition. Steven Weeks, policy manager at NHS Employers, spoke to staff about the new approach the Trust adopted following the case and how it helped support staff during the pandemic.

In this episode we hear from Mee-Yan Cheung Judge and Linda Holbeche, friends of Do OD and authors of our favourite handbook: Organisation Development. On the release of the third edition, Mee-Yan and Linda join us to talk about the big changes happening in the world of work. With changing technology and widening inequality, how can we create work that amplifies the best of humanity? They talk about power, politics and the courage needed to make a difference when the scale and intensity of change continues to increase.

Sheena Cartwright is a thought leader in Gestalt OD and an experienced OD consultant. Sheena joins us to explore the practice of OD through the lens of Gestalt Theory. In a time when there is too much going on, how do we take a step back to notice the patterns that stand out so we can calibrate our response in the best way? Sheena talks about the power of intention and how we can use our presence to nudge systems forward…even if it means we don’t get flowers at the end.

Glenda is the CEO of the Human Systems Dynamics Institute and joins us to discuss OD in a time of uncertainty. We need a radically different way to think about planning where we focus on questions as much as answers. In a time when organisational structures are breaking down, how can we support individuals to build their adaptive capacity to learn? As you’ll hear, Glenda encourages us to see complexity as a practice, using the power of possibility to move forward.

International Integrated Care Models Ep. 3: Connecting Care for Children by NHS Employers

International Integrated Care Models Ep. 2: Healthy Homes and Neighbourhoods by NHS Employers

International Integrated Care Models Ep. 1: The ESTHER Approach by NHS Employers

Enhancing the working experiences of disabled staff – what we learned from shielding by NHS Employers

Inclusive Recruitment: The Partnership Between The Royal Wolverhampton and The Prince's Trust by NHS Employers

HPMA Awards 2020: Social Partnership Forum Finalist Kim Nurse by NHS Employers

HPMA Awards 2020: Social Partnership Forum Finalist Steve Grundy by NHS Employers

HPMA Awards 2020: Social Partnership Forum Finalist Mark Appleby by NHS Employers

HPMA Awards 2020: Social Partnership Forum Finalist Stephen Thompson by NHS Employers

HPMA Awards 2020: Social Partnership Forum Finalist Guy Dickson by NHS Employers

HPMA Awards 2020: Social Partnership Forum Finalist Marcia Dawkins by NHS Employers

Reward outside of the NHS: University of Lincoln by NHS Employers

In this podcast we hear from Sandwell and West Birmingham NHS Trust on its approach to inclusive recruitment, and how apprenticeships form a key part of this. We spoke to Raffaela Goodby, director of people and organisation development, and Lawrence Kelly, learning works coordinator, to discuss what inclusive recruitment means to the trust, why they are passionate about it, and the impact it has on the services the trust provides and on the health of its local community. We also hear from Paulina Lapinski on her experience of completing an apprenticeship at Sandwell through the trust's Live and Work programme.

Social Partnership Forum: The Hillingdon Hospital's People Strategy by NHS Employers

Listen to our podcast, recorded at a SPF People Plan workshop, to hear Danny Mortimer (NHS Employers) in conversation with Sara Gorton (UNISON), Claire Sullivan (CSP) and Colenzo Jarrett-Thorpe (Unite), on trade union involvement in the NHS People Plan.

In this podcast Kate Morrissey, senior national programme manager and national implementation lead for RECONNECT at NHS England and Improvement, shares her experiences of applying for roles with a criminal record. Kate talks us through what made those experiences both good and bad, her motivations for working in the NHS, and why she remains passionate about her roles. Jessica Rose, campaigns manager at Business in the Community, discusses what the evidence says on the impact employment can have on someone with a criminal record seeking to rehabilitate. Caroline Waterfield, deputy director of development and employment, at NHS Employers, narrates the podcast which also suggests adjustments employers can make to make their recruitment processes more inclusive.

In this podcast Deborah Lee, chief executive of Gloucestershire Hospitals NHS Foundation Trust talks about her decision to share her own experience of mental health with her staff, and the importance of leading the way and tackle stigmas associated with mental illness. She encourages leaders to develop organisational cultures that prioritise the mental wellbeing of staff and enable open discussion of mental health, saying “one of the responsibilities of leaders is not just to lead the organisation you are in, but to recognise that you can set the tone for leadership more generally.” On the podcast we also hear from Abigail Hopewell, head of leadership and organisational development at the trust, reflecting on the impact of Deborah’s openness and leadership on organisational culture, and Mark Pietroni, medical director and executive board champion for mental health who offers top tips on how to effectively engage senior board members with your health and wellbeing agenda. Sean Duggan, chief executive of the NHS Confederation’s Mental Health Network narrates the podcast providing insights on supporting staff with mental health in the workplace.

Transforming the Ambulance Service across the Four Nations by NHS Employers

HPMA Awards 2019 - Social Partnership Forum Category by NHS Employers

Streamlining: Maximising the Use of ESR by NHS Employers

As part of NHS Streamlining Week, Alan Duffell, director of workforce at the Royal Wolverhampton Hospitals and chair of the national streamlining steering group reflects on his streamlining journey, he provides insights on his role as chair of the national streamlining steering group, the achievements and challenges for the programme, streamlining implementation and shares some useful tips.

Professional Development Strategy: Implementing the Map of Influence & Role Remit by NHS Employers

In this podcast, Robyn Swain, a programme lead for the workforce supply programme at NHS Employers, explores a coaching style model to support learners in the workplace, which James Paget University Hospitals NHS Foundation Trust has been using on its wards. We hear from Sharon Crowle, head of education and practice development at James Paget and Karen Thom, a clinical educator at the trust, about the strengths of this coaching model compared to traditional one to one mentoring and the impact it has had on the quality of learning. We hear the views of students who have experienced the coaching model first-hand and how they feel it has benefitted them. There is also advice to other trusts who may wish to adopt the CLiP model.

The future is out there by NHS Employers

In this podcast Caroline Waterfield from NHS Employers explores the impact of the UK's decision to leave the European Union (EU) and what employers in the NHS can do to support their EU staff. We hear from Pascale Varley and Daniele Arces, two European citizens working at Kingston Hospital NHS Foundation Trust, about their concerns since the vote and the support they have received from their employer to ensure they feel valued and respected. Bridget O'Kelly, HR director from Buckinghamshire Healthcare NHS Trust, highlights some practical ways that they support EU staff when they join the trust and why they continue to recruit from the EU. Chief executive of NHS Employers, Danny Mortimer joins Caroline in conversation to discuss what we have learned from the data we have collected since the 2016 referendum and offers an overview on what is happening across the country as employers prepare for Brexit.

Listen to Wilson Wong, head of insights and futures at CIPD, speaking to Liz Mear, chief executive of The Innovation Agency part of the Academic Health Science Network. They discuss Wilson's presentation to delegates at the NHS Confederation's 2018 annual conference, where he described the impact of futures methodologies and scenario planning on the future of work. Wilson argues that paying attention to the drivers that are shaping our futures will enable us to put some shape to these futures and consequently act on any blind spots in strategic thinking. He also touches on how the NHS could apply futures methodology to its work, referencing Professor Topol’s review on the NHS Workforce.

Listen to Paul Farmer, chief executive of Mind, speaking to Helen Bogan, programme lead for health and wellbeing at NHS Employers, about the importance of mental health in the workplace. They discuss Paul's presentation to delegates at the NHS Confederation's 2018 annual conference, where he spoke about mental health being everyone's business. Download now for a range of actions that employers can take to improve staff mental health and help NHS employees thrive at work. This podcast also includes top tips on promoting good mental health as part of a successful health and wellbeing strategy.

As part of sustainable health and care week, we have a different theme every day to highlight ways trusts can become more sustainable in the way they provide services. Today we are focusing in on green space and how that can have a positive impact on sustainability, and we have a special podcast from Antony Cobley, Head of Inclusion, Engagement and Wellbeing at University Hospitals Birmingham NHS Foundation Trust. In this podcast, Antony talks about the extensive green space around the trust, offers advice around where to start, talks about the challenges faced in getting it off the ground and how they maintain the space and link in with the local community.

In this podcast you will hear from the Social Partnership Forum finalists in the HPMA Awards 2018 talking about their winning projects and the challenges they faced and resolved

In this podcast, Beth Mason, Senior Programme Officer at NHS Employers, attends a nurse recruitment assessment day at Guy’s and St Thomas' NHS Foundation Trust to explore how the recruitment team has worked to ensure a fast and effective process for both the candidate and the trust. The podcast looks at how the trust has: - Introduced ‘killer questions’ into the shortlisting process - Incorporated public-patient involvement representatives onto the interview panel - Worked collaboratively across the organisation to streamline the logistics of the day and inform the candidates of opportunities throughout the trust.

Brexit Ep 5: Patient access to medical research by NHS Employers

Recruiting from your community Ep.3: Jagtar Singh by NHS Employers

In this episiode of the DoODcast, Charlotte Croffie, former Director of OD at University College London, speaks to Karen Dumain about the links between OD and entrepreneurship. You’ll hear how UCL spots and incubates talented entrepreneurs as well as how they support their own intrapreneurs. This is a fascinating insight into the way that OD skills and mindsets can enable innovation and transformation.

Recruiting From Your Community Episode 2: An NHS Perspective With Antony Cobley by NHS Employers

Listen to a new podcast for women leaders to hear Kirsty Smith share her leadership journey from ambulance technician to advanced paramedic at North West Ambulance Service (NWAS). Kirsty is interviewed by Becci Martin, director of Boo Coaching and Consulting, who worked with NWAS to deliver its women in leadership programme covering talent development, coaching and mentoring, and values-based leadership. In the podcast, Kirsty reveals how the NWAS programme, including the Be, Think, Do leadership model, helped her overcome self-doubt and stay resilient when times got tough.

Listen to keynote speakers from this year's diversity and inclusion conference talking about the key themes from the day; diversity, collaboration and innovation.

Reducing Agency Spend with North Cumbria University Hospitals NHS Trust by NHS Employers

In the first of this series of podcasts, Sir John Timpson CBE, chairman and owner of Timpson, discusses the private sector perspective on the benefits of recruiting more widely from your community. Speaking to Robyn Swain, programme lead for NHS Employers development and employment team, Sir John talks about Timpson's ex-offenders recruitment programme, focusing on its challenges and advantages.

Join us for an extra special field trip around Tate Britain hosted by Vilma Nikolaidou, Head of OD. Our OD inspired tour of the galleries gave Vilma the chance to describe her work at Tate and how OD has transformed the experience of staff and visitors. Vilma’s OD work show us how thinking differently opens up the art of the possible.

A very special bonus episode of the DoODcast featuring Michael Ciszewski, our keynote speaker from OD in the NHS V. Michael provides insight into a way of orienting ourselves in our work as OD professionals working in a complex space. He describes the challenges and opportunities of managing the paradox of transformation and sustainability that come when we move purposefully into the unknown.

Does Brexit mean the end of the family holiday in Europe for people with long-term health conditions? Does Brexit mean that rare disease patients will no longer be able to receive the best possible treatment for them? In this episode we examine the implications of Brexit for patients. We hear from kidney patient Maddy Warren about why the European Health Insurance Card is so important to her. We also hear why maintaining existing collaborations at EU level is essential for rare disease patients.

This edition of our DoODcast was recorded live at OD in the NHS V, our annual conference where OD practitioners make sense of the complexities in the NHS. Hear from speakers and participants about hot topics like STPs, partnerships, doing more with less and creating the conditions for new ways of working.

Capsticks 'Hot Topics' Ep. 4: Mental Health by NHS Employers

In this episode of the Brexit podcast we hear from two alliances formed to ensure the voice of the health and care sector is heard during the negotiation process. We also visit the Wellcome Trust to hear their concerns about the future for UK research collaboration in Europe.

At the NHS Employers Workforce Summit in June our programme lead Robyn Palmer caught up with John Timpson CBE, chairman and owner of Timpson, the shoe repair and key cutting company. In this podcast they talk about the importance of recruiting the right people, and the need for autonomy for frontline staff. Hear them discuss some of the challenges facing staff in the NHS and how John Timpson’s experiences might apply to the NHS context.

A new vision of leadership - Health and Care Women Leaders Ep. 5 by NHS Employers

HPMA Awards 2017 - Social Partnership Forum Category by NHS Employers

How can we respond to the challenge of reward in the NHS? Paul Wallace, Director of Employment Relations and Reward at NHS Employers meets Steve Ned, Director of HR and OD at Sheffield Children’s NHS Foundation Trust and Sarah Messenger, LGA Consultant at the Local Government Association, to find out.

Find out how Northumbria Healthcare NHS Foundation Trust has worked together with City, University of London to deliver resilience training to over 1000 of their staff. Learn about some of their challenges and the impact this training has had. Hear first hand from colleagues who have attended the training and how it has affected their work.

Many organisations in the NHS are either in the process of merging, linking up or thinking about it. Bringing organisations together brings with it many HR challenges especially if one of the organisations concerned has had historic issues. Learn more about how Frimley Health took on the failing Heatherwood and Wexham Park Hospital and how it sustained staff engagement and improved care. Care Quality Commission has recently rated the new organisation as outstanding and said the change process was the best handled in the NHS.

Listen to our second podcast on inclusive leadership in the NHS. In this episode we explore the practical side of inclusive leadership with University Hospitals of Morecambe Bay NHS Foundation Trust (UHMBT). Voted 11th in the 2016 inclusive top 50 UK employers and the most inclusive employer in the NHS, UHMBT tell us how they ensured an inclusive workforce by implementing an inclusive leadership strategy. Jackie Daniel the chief executive at the trust talks about leaders having the courage to tackle behaviours that are not aligned with their organisations values, having difficult conversations, and the importance of values based leadership in achieving a values based organisation.

Now that Article 50 has been triggered what does the negotiation process involve, who are the key players and where are the EU's red lines? Sarah Collen of the NHS European Office spoke to Fabian Zuleeg, Chief Executive of the European Policy Centre to find out. And with Britain's only physical border with Europe in Northern Ireland, Kate Ling reports on the potential impact of Brexit on organisations, staff and patients both North and South of the border.

Get Energy Smart Episode 2 by NHS Employers

Sophie is a mum of two from Leeds, West Yorkshire. In the five months she's had the smart meter she is already finding that it is making a difference to her energy bills. In this podcast Sophie talks about her reasons for getting a smart meter, how the monitor works and the difference it has made to her life.

As the British Government prepares to trigger Article 50 and begin the process of negotiating the UK's exit from the EU Elisabetta Zanon, director of the NHS Confederation’s European Office, looks at the implications of Brexit for the NHS? In the first episode of a new series Elisabetta starts by considering the issues surrounding workforce, cross border health research and drug regulation.

We’re dedicating this episode to doing OD in STPs, Vanguards and other complex contexts, bringing you stories and news from our latest Do OD Event. You’ll hear from NHS OD practitioners about the challenges of working in these complex spaces, and Griff Griffiths shares his expertise on how Human System Dynamics theory can be used when playing in the infinite game.

Listen to our second podcast of the hot topics series, produced by NHS Employers for Capsticks' HR advisory service (HRA). This series focuses on culture and behaviour in the workplace. In this episode, Martin Hamilton, partner and head of employment at Capsticks, discusses the implications of Brexit with Kate Ling, senior European policy manager in the NHS Confederation's European Office. Find out more about the work of the Cavendish Coalition, recruitment and retention and the unregistered workforce from the EU group, who are often forgotten.

Dr Julia Smedley, Head of Occupational Health at University Hospital Southampton NHS Foundation Trust, talks about her role as a clinical lead and the difference it makes to staff health and wellbeing. Hear some of the challenges she faces and her top tips for introducing the clinical lead role in your organisation.

In this podcast, Dr. Elaine Maxwell, associate professor of leadership at London’s Southbank University and non-executive director of Basildon and Thurrock University Hospitals, talks networks – why they are important and what she gains from being a member of the HSJ Women Leaders Network. She also shares her thoughts on why a macho style has no role in modern leadership, that motherhood shouldn’t stop women from being highly successful leaders, why new leaders should do nothing for 100 days, and the importance of female leaders being ‘a big sister’ to aspiring leaders.

In this podcast, HSJ executive editor Adele Waters speaks to Dr Theresa Shaw, chief executive of the Foundation of Nursing Studies (FoNS) about the importance of being part of a women's network.

In the first episode of our new Capsticks series on 'hot topics in the NHS', Martin Hamilton will discuss with Christina McAnea, Head of Healthcare at Unison, the issue of bullying and harassment in the NHS and how we can address it.

In the first episode on inclusive leadership in the NHS, we will be exploring the theoretical side of inclusive leadership as we hear from leading experts Joan Saddler, Dan Robertson and Michelle Tuckey.

In the second episode in the series of how we can tackle bullying and harassment in the NHS, we went along to Birmingham & Solihull Mental Health Foundation Trust to find out more about how they are collaborating with The Royal College of Nursing in developing the cultural ambassadors project, which has helped increase fairness for BME staff in disciplinary hearings.

In this podcast for the HSJ Women Leaders Network, hear Claire Warnes, partner at KPMG discussing the value of inclusion and why women's networks are so important with NHS Employers' Ruth Warden.

Listen to the final episode in the Workforce of 2020 podcast series, recorded by NHS Employers for Capsticks HR Advisory Service. In this edition, Kelvin Cheatle discusses the workforce of the future with Deborah Tarrant, director of people and organisational development at Barking Havering and Redbridge University Hospitals NHS Trust. They discuss HR strategies, rostering and quality of care for patients.

This is a special episode of the DoODcast, dedicated to our fourth annual OD in the NHS Conference. The podcast features Mee-Yan Cheung-Judge, Ola Odumosu, Karen Lynas and Danny Mortimer talking about challenges and opportunities for our field, as well as members of our NHS OD community talking about the event.

In the first episode on how we can tackle bullying and harassment in the NHS, Bernadette El-Hadidy, NHS Employers' London area head of engagement, talks to Jon Restell, Jon Lenney and Dr Madeline Carter to find out what problems the NHS face and how we can tackle them.

At the NHS Confederation Annual Conference, Ruth Warden, assistant director at NHS Employers caught up with Professor Ivan Robertson, co-found of Robertson Cooper, a leading business psychology company. In this podcast they talk about the importance of building resilience and supporting mental wellbeing in the workplace, some of the challenges facing staff in the NHS and how to respond to them. Hear Professor Robertson's top tips on improving resilience and why he thinks management are so important in supporting staff wellbeing. To find out how Northumbria Healthcare NHS Foundation Trust are providing their staff with resilience training, visit soundcloud.com/nhsemployers/resilience-training-with-northumbria-healthcare-nhs-foundation-trust

In the third episode of the series, Kelvin Cheatle, consultant at Capsticks, discusses the workforce of 2020 with chief executive of NHS Employers, Danny Mortimer.

Steven Weeks, policy manager at NHS Employers talks to Hannah Forbes, co-founder, Optimise LTD about their Listening into Action (LiA) approach to increasing staff engagement. A large number of NHS organisations are currently working with Optimise to help increase their levels of staff engagement using this method. You can read how Barts Health NHS Trust are using LiA in their comprehensive national case study of their work.

Find out how the HSJ Women Leaders Network is supporting women to redress the gender balance in the NHS in our exclusive podcast with Helen Birtwhistle, director of external affairs at NHS Confederation and Nursing Times editor Jenni Middleton.

This year the Social Partnership Forum (SPF) is proud to once again sponsor the Partnership Award at the HPMA Excellence Awards on 30 June. Hear the three finalists talking about their winning projects and the challenges they faced in this exclusive preview podcast.

Implementing a health and wellbeing strategy - Karen Gularslan by NHS Employers

Kelvin Cheatle, HRA director at Capsticks, discusses the workforce of the future with former health minister, Lord Norman Warner.

The health and wellbeing team recently visited Blackpool Teaching Hospitals NHS Foundation Trust to find out in what way our 'How Are You Feeling NHS?' toolkit was being used by staff. This is the second in a two-part podcast, where we talk to Lesley Smith-Payne, head of workforce health and wellbeing at the hospital, as she explains how the success of the pilot of the toolkit on the stroke ward has helped implement good health and wellbeing practice across the organisation.

In this podcast recorded to celebrate EQW2016, Royal Liverpool and Broadgreen University Hospitals NHS Trust talk about how they successfully implemented their diversity monitoring project.

The health and wellbeing team recently visited Blackpool Teaching Hospitals NHS Foundation Trust to find out how the 'How Are You Feeling NHS? toolkit was being used. In the first of the two-part podcast, we talk to Rachael Bailey, the ward manager of the stroke unit where the toolkit was piloted. She tells us how the toolkit supports NHS organisations to talk about emotional wellbeing and the impact that this has on staff.

Implementing a health and wellbeing strategy - Justin Varney by NHS Employers

In this special edition of the DoODcast, recorded at our Manchester event, our speakers share a summary of their work, advice for practitioners and how they are applying systems thinking in their NHS trusts. We also follow Helen Parker, Associate Director of Organisation Development at Central Manchester University Hospitals NHS Foundation Trust, as she meets with OD leads from across Greater Manchester. Helen meets with her fellow practitioners to discuss the implications of Devo Manc and how as a team they will collaboratively support the many different healthcare organisations to work together in a new and unprecedented way.

Implementing a health and wellbeing strategy - Marion Furr by NHS Employers

Steven Weeks, Policy Manager at NHS Employers and Dilys Robinson, Principal Research Fellow from the Institute for Employment Studies discuss what type of manager you are and why knowing this matters when thinking about effective staff engagement.

Do OD is three! We turn the tables on OD leads Paul Taylor and Karen Dumain and find out what their top highlights are from the last three years. Hear what’s next for Do OD and why it’s important to be constantly learning.

This is first in the series of health and wellbeing podcasts recorded and produced by the health and wellbeing team. In this 60 second podcast, Rob Webster, chief executive of NHS Confederation, discusses how to deal with a bad day at work, including his three top tips.

Kelvin Cheatle, HRA director at Capsticks, discusses the workforce of the future with Dean Royles, workforce director at Leeds Teaching Hospitals NHS Trust.

Welcome to a special episode of the podcast focusing on a topic close to our hearts - Evaluating OD. You'll hear from Steve Keyes on why evaluation is so important to our work and then we take you into our Treasure the Measures conference. Speakers at the event include Dione Hills, James Traeger, Julian Burton, Eli Ribeiro and Hendrika Santer Bream. They're all featured on the podcast giving top tips on evaluation. Also, check out our new evaluation resources at http://www.nhsemployers.org/campaigns/organisational-development/grow/evaluation