Work It

Workplace conflict can be a minefield, but when handled right, it sparks growth and resilience within teams. How should you navigate conflicts at the workplace and what are some healthy coping strategies? Tiffany Ang and Gerald Tan speak with Professor Sam Garg from the ESSEC Business School, Asia Pacific.  

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You hired your friend but now his unprofessional conduct is disrupting the team. Management has decided to part ways with him, but the friendship is in jeopardy. How can you handle this sensitive situation professionally?

Have a work-related question to ask a career counsellor? Email us at cnapodcasts@mediacorp.com.sg

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Workplace discrimination can be one of the thorniest issues to navigate because it isn’t always clear cut. Tiffany Ang and Gerald Tan sit down with Alvin Goh, executive director of the Singapore Human Resources Institute, to unpack the grey areas, and the steps to take when something happens.

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For anyone looking for work, ageism may be a growing concern during their job search. How can you effectively highlight your qualifications while ensuring age doesn't become a barrier? 

Have a work-related question to ask a career counsellor? Email us here. 

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Working for a start-up may bring different benefits compared with being an employee of a big company. For fresh graduates and those contemplating a mid-career switch, which is the better option? Tiffany Ang and Gerald Tan chat with Jeraldine Phneah, enterprise lead of AlphaSense, to unpack the pros and cons of each career path. 

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You want to excel in your career but fear setting the bar too high may rile your colleagues. How can you pursue your ambitions while appearing less of a threat? 

Have a work-related question to ask a career counsellor? Email us here. 

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Are you an individualist or a peacemaker? Perhaps you thrive in motivating people. Experts say understanding personality traits makes a big difference in work relationships. Tiffany Ang and Gerald Tan find out more by taking a test.

Take the Big 5 Personality Test or RIASEC profiling tool if you want to know more.

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 You’ve recently stepped into a leadership role, but your new team members are bypassing you and going directly to your boss with their questions. How can you establish your authority while building respect and rapport with your team?  

Have a work-related question to ask a career counsellor? Email us here. 

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Balancing multiple jobs might seem overwhelming, but for some, side hustles offer autonomy and freedom a traditional 9-to-5 job cannot. Tiffany Ang and Gerald Tan speak with 40-year-old Alvin Ong, who has four side gigs, for his advice on what to consider before embracing this career path.  

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You've just started at a new job, but your boss is already making you work overtime and it’s affecting your health. How do you communicate that you’ve hit your limit with the workload? 

Have a work-related question to ask a career counsellor? Email us here.

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Dyson employees were recently “surprised” by a layoff announcement. But are there visible signals that a retrenchment exercise is coming? How can you tell if your name is next on the chopping block? Francis Chan, employment lawyer and executive director at Titanium Law Chambers, lets us in on the signs to watch out for.

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Your team consistently outperforms at work. Yet you are not getting the same bonuses and promotions others are getting. What can you do if you suspect there’s favouritism? 

Have a work-related question to ask a career counsellor? Email us here. 

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Diagnosed with depression, anxiety and post-traumatic stress disorder, it took Edwin Chaw months before he felt ready to disclose his condition to his colleagues. Now a compliance officer with abrdn and an ambassador with Beyond the Label, he gives advice on how to navigate work relationships. 

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You’re due to start a new job in weeks and your future boss has already begun sending you emails and calling for meetings. Here’s how you can set clear boundaries with your future boss.  

Have a work-related question to ask a career counsellor? Email us here. 

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Networking plays a vital role in the professional world, opening doors to new opportunities and collaborations. But for introverts, nothing is more daunting than standing in the spotlight. Jenny Toh, founder of River Life Coaching and a self-identified introvert, shares her top tips.    

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You’ve been at your company for years and happy with the work-life balance, but some of your colleagues are advancing elsewhere. Is staying put equivalent to career suicide?   

Have a work-related question to ask a career counsellor? Email us here. 

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Wage transparency is all the rage on TikTok, where people talk about how much they earn. But for most of us, discussing salary publicly is still taboo. How do bosses decide who gets a higher salary, especially when two people are doing the same job? Skills, impact and size of company are some key factors, says Lionel Low, senior client solutions principal of ASEAN at Mercer. He explains all there is to know about rewards and renumeration. 

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You are taking on more projects every year, yet the career jump remains out of reach. What’s holding your boss back from promoting you and what can you do to break this cycle? 

Have a work-related question to ask a career counsellor? Email us here.

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If your manager consistently dominates meetings, dismisses ideas and is convinced they are always right, you might be dealing with a narcissistic leader. Associate Professor Amy Ou of the Hong Kong Polytechnic University Business School explains how to navigate such managers. 

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No one wants to be put on a performance improvement plan (PIP) because it indicates that you haven’t been meeting your work goals. But if you are on it, what does it mean for your career, and can you bounce back? 

Have a work-related question to ask a career counsellor? Email us here.

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With more shared parental leave and mandatory paternity leave on the horizon, employers need to re-design the way they operate. Otherwise they risk losing good staff, says Minister Indranee Rajah. She tells Tiffany Ang and Gerald Tan why the government is committed to helping everyone reach a win-win situation.

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After months of anticipation, you finally hear back from HR only to learn that the indicative job offer has been withdrawn. What might cause such a u-turn and could you have done anything different? 

Have a work-related question to ask a career counsellor? Email us here.

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There is a growing trend of university students juggling multiple internships, even taking time off school to get valuable experience and a foot in the door of industries. Undergraduates Syauqina Amalyn and Toh Yan Yun explain their hustle mentality. 

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Some notice periods are as long as three months but if you have a job offer and want to start earlier, should you bite the bullet and fork up that salary in lieu of notice? 

Have a work-related question to ask a career counsellor? Email us here. 

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If you worry about being shut down or humiliated for your ideas or opinions at work, you may have a problem with psychological safety. Jasmine Liew, founder of organisational development consultancy firm Breakthrough Catalyst, explains how to build a psychologically safe workplace for everyone.

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You’ve gone through several jobs in recent times, some of them contract roles, and they each last less than a year. How do you show the next hiring manager that you are ready to stay for the long haul? 

Have a work-related question to ask a career counsellor? Email us here.

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Not sleeping well? Loss of appetite? Feeling anxious thinking about work? If you answered yes to any of these questions, you could be facing burnout. Gerald Tan and Tiffany Ang talk through what job burnout looks like and how to address it.

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You are gunning for a promotion and you have asked your manager for more opportunities. But the response is lukewarm. What should you do? 

Have a work-related question to ask a career counsellor? Email us here. 

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The government has been providing parental benefits to encourage people to have more children. But what do these increased benefits mean for companies and their bottom line? Will taking more childcare leave affect promotion prospects? Derrick Teo, CEO of human resource firm Elitez Group and senior professional at the Institute for Human Resource Professionals, explains. 

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Dozing off at a meeting that’s going in circles and doesn’t seem to have a concrete agenda? Here’s how you can bring focus to these unproductive discussions. 

Have a work-related question to ask a career counsellor? Email us here.

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In some employment contracts, there is a non-compete clause that limits an employee moving to a competitor. How does this impact your career?

Jonathan Yuen, head of Commercial Litigation and Employment (Disputes) at Rajah & Tann Asia, breaks it down. 

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It’s the annual feedback time and you must rate your boss and co-workers. Is the 360 feedback worth the effort? How can you ensure it leads to real change, and what should you do if it doesn't? 

Have a work-related question to ask a career counsellor? Email us here. 

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If your boss is not giving you clear development targets or excluding you from key meetings, you may be at risk of being quietly fired. How should you respond?

Peter Hamilton, vice president and managing director (APAC) at KellyOCG, delves into the tactics employers use and offers crucial advice on how to protect your career.

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Have you waited for a call after a job interview but never heard back from the company? How long should you wait before sending the HR person a nudge?  

Have a work-related question to ask a career counsellor? Email us here. 

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Good grades and a fancy degree may not be enough to get you that dream job or sustain a successful career.

Asher Ling, Chief Technology Officer and Managing Director, Singapore at Princeton Digital Group, and SGTech’s Talent Steering Committee member explains what and why skills-based hiring is on the rise. 

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It’s a high stakes conversation and you don’t see eye to eye with your manager. How do you disagree constructively without burning bridges? 

Have a work-related question to ask a career counsellor? Email us here.

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If you have a diagnosed mental health condition and you’re thinking of disclosing it to your workplace, what should you be aware of? How can your performance at work be rated with this consideration? Khairil Baharudin, senior HR business partner at a tech firm and certified professional with the Institute for HR Professionals, lays out the pros and cons.

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You want to give effective feedback to a colleague or employee. But this person is likely going to be sensitive or defensive about it. How should you approach this situation? 

Have a burning work-related question to ask a career counsellor? Email us here. 

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Career planning can help people commit to their goals and desires. But what if the best laid plans are derailed by changes in your life? Chris Lau, principal career coach from Workforce Singapore shares his personal journey about his career plan. 

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Your boss is asking subordinates to communicate with senior management. If you feel uncomfortable, how should you broach the topic?

Have a burning work-related question to ask a career counsellor? Email us here. 

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CEOs may occupy an exclusive rank, but their decisions have a profound impact on many lives. What is the first order of business for new CEOs transiting into a company? “CEO whisperer” Dr Ty Wiggins from Russell Reynolds Associates shares his observations with Tiffany Ang and Gerald Tan after having built a career advising top business leaders. 

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How do I know if my manager is bullying me or just has high standards for my work? Here are some signs to look out for before you lodge a formal complaint. 

Have a burning work-related question to ask a career counsellor? Email us here.

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Employers will soon be expected to consider staff requests around flexible work arrangements. But what are reasonable requests and can managers avoid bias in decision-making? Mukul Anand, head of HR in HSBC Singapore, talks about how companies can better serve their staff’s needs.

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Have you sat in a job interview and was asked to produce your last drawn payslip? Here are steps you can follow if you are not comfortable to reveal it. 

Have a burning work-related question to ask a career counsellor? Email us here. 

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Every department in a company - from legal to finance and HR - can use a basic AI tool to solve problems or work better. Agoda’s chief technology officer Idan Zalzberg explains why AI knowledge and tools do not have to be complicated and hard to implement.

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Congratulations on your promotion. But you can’t shake the feeling that it didn’t sit well with your peers at work. How should you manage them? 

Have a burning work-related question to ask a career counsellor? Email us here. 

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Being partners in both work and life may not be for every couple. But if you choose to work with your spouse, what boundaries should you have and how do you stay together through thick and thin? Christel Goh, chief executive officer at Grow Public Relations, joins the Work It podcast with her husband Kelvin Teo, the chief operating officer at the same company. 

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Calls and messages to check if you are on schedule and constantly watching over your work. What can you do if you have a boss who micromanages you? Here are some tips.  

Have a burning work-related question to ask a career counsellor? Email us here. 

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From auto-rejection emails to doing an interview with the help of artificial intelligence, how do you get better at finding a job in the age of AI? 27-year-old Jia Hui Ong, who found herself struggling to land a permanent position, seeks advice from career counsellor Gerald Tan.

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It is common to hear people coming back from maternity leave, parental leave or a long sabbatical and being passed on for a promotion. Gerald Tan explains why that happens and offers tips on how to avoid feeling bitter.  

Have a burning work-related question to ask a career counsellor? Email us here.

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According to Amazon founder Jeff Bezos, your personal brand is what people say about you when you’re not in the room. How do you create one for your career so that others will notice you? Joy Seow, executive director and head of consumer practice at Kerry Consulting gives some tips.

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Are you struggling with a tough work situation that is affecting your mental health? If so, should you reach out to a career coach or a therapist for help?  

Have a burning work-related question to ask a career counsellor? Email us here.

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Some Gen Zs are making public videos of themselves getting fired or resigning, inspiring a phenomenon called Quit-Tok. What's driving them and how can companies better manage a younger generation that thrives on authenticity? Rachele Focardi, founder and CEO of XYZ@Work, shares her findings. 

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You could be in between jobs or considering your next career move. So taking on a contract role might be an option for you. But how do you negotiate for more money if the company refuses to give you a permanent position? 

Have a burning work-related question to ask a career counsellor? Email us here

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According to the latest salary survey guide by Robert Walters, three in four professionals are open to returning to their previous employers. Besides coming back to higher salaries and new job scopes, what other benefits do boomerang employees get when they return? Our guest Josephine Chua, HR director at Aloft Singapore hotel and master professional at the Institute for Human Resource Professionals, discusses the pros and cons of hiring boomerang employees.

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Your co-worker is not pulling their weight and despite interventions, your manager is waiting for a resignation letter instead of firing them. What should you do? 

Have a burning work-related question to ask a career counsellor? Email us here. 

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It is that little voice in your head shouting that you are not good enough for the job or that someone will soon figure out you are a fraud. How do you overcome imposter syndrome and how can bosses set their staff up for success when they are new to the job role? Yasmine Khater, founder of Sales Story Method, explains how she has learnt to silence that voice.

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You’ve just started at your new job and your predecessor didn’t do a proper handover. On top of that, you get the feeling that your new colleagues aren’t so welcoming. What should you do?  

Have a burning work-related question to ask a career counsellor? Email us here. 

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With new guidelines for flexible work arrangement requests kicking in by the end of the year, how can living and working spaces change to make hybrid work more accessible for all? Associate Professor Lilian Chee from the National University of Singapore and Associate Professor Ada Wong from the Singapore University of Social Sciences share their research. 

This podcast episode is in partnership with the inaugural Ideas Festival. You can find out more at www.ideasfestival.edu.sg

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You’re having a relaxing holiday when suddenly your phone goes off. Your boss is asking questions and your colleagues are chasing you for answers. Sounds familiar? What are some golden rules you should set before you go on leave?

Do you have a burning work-related question to ask a career counsellor? Email us here.

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With retirement and re-employment ages set to be raised, the truth is that there will be more mature workers in our workforce. What are some unique challenges senior workers face and how can companies help them feel more valued? Our guest this week is Professor Yow Wei Quin, head of Humanities, Arts and Social Sciences at the Singapore University of Technology and Design. 

This podcast episode is in partnership with the inaugural Ideas Festival. You can find out more atwww.ideasfestival.edu.sg  

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What boundaries do you need at work if your boss happens to be your friend? 

Do you have a burning work-related question to ask a career counsellor? Email us here and Gerald Tan of Avodah People Solutions will answer them for you.

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Setting work goals and reviewing them at the end of the year are important milestones for your career progression. What do bosses look for when conducting a performance review? How can you better prepare so that you’ll get constructive feedback from your employer? In the first episode of the new season of Work It, career counsellor Gerald Tan dishes out some useful tips while host Tiffany Ang puts her supervisor in the hot seat.

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Adrian Tan and Crispina Robert call time on their role as hosts of this podcast. In their last episode together, they talk about the highlights of the last two seasons and delve into the purpose of an exit interview. What kind of feedback is given when someone is on his or her way out and how should HR share this information and with whom?

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The executive director of the Singapore Human Resource Institute was Work It's very first guest. Two years on, we check back with Alvin Goh and chat about the future of work, changing work norms, the rise of artificial intelligence and the right to disconnect from work as the focus on mental health comes to the fore in the workplace.

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Camilla Dahl Hansen, chief experience officer at Saxo, was once told to take a break for three weeks because she was overwhelmed with work-induced stress. What does she do to keep burnout at bay? She shares her views with Adrian Tan and Crispina Robert.

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Immersed in a male-dominated industry, Jingjin Liu learnt how to navigate assumptions, judgement and outdated ideas about women as sole caregivers. The founder of ZaZaZu, a corporate platform aimed at helping women in their careers, is our guest in this episode. 

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In a volatile business world, the concept of leaders having "executive presence" has come into sharper focus. What exactly does it mean, and can it be cultivated? Entrepreneur, investor and CEO of Endeavor Linda Rottenberg is this week's guest.

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After our episode on dealing with poor performers, listeners wrote in to ask us to discuss managers who were not doing their jobs well. From micromanagers to non-managers, how do you deal with people responsible for your renumeration and career growth? Leadership coach and founder of Designing Trust Audrey Low is our guest.

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Not a day goes by without some news about generative artificial intelligence, particularly, its impact on jobs. Nick Eayrs from Databricks, an AI and data company, unpacks exactly how jobs will be affected and whose responsibility it is to be prepared. 

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Retrenchments in Singapore more than doubled in 2023 compared to a year before, according to the Ministry of Manpower. But what goes into the decision to cut jobs and which workers are more at risk? Jerviel Lim, head of people and culture at Tatsu Works, is this week’s guest. 

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One of the more challenging aspects of workplace management is dealing with workers who are not performing as well as they should. What steps can managers take to address missed outcomes or unhealthy attitudes? Michael Han of Han & Lu Law Chambers shares his experience with Crispina Robert and Adrian Tan.

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Boards were in the limelight when OpenAI's CEO Sam Altman was fired by his board last year. Who gets to sit on the board of a company? How are they picked and how much power do they really have? Crispina Robert and Adrian Tan speak to Wong Su-Yen, the former president of Singapore Institute of Directors. 

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Talking about money is tricky but important. What goes into your pay? When is a good time to ask for more and can you refuse to disclose your last drawn salary? Ken Tan of Persolkelly, which recently published a salary guide, is our guest. 

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CEO and founder of HR technology firm Visier, Ryan Wong, runs a company with "unicorn" status - it has reached US$1 billion in valuation. He was born, raised and educated in Singapore, but started his business in North America. He shares his journey, why he thinks Singaporeans should take more risks and what needs to change in human resources. 

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Here's the last of our three top episodes from our archives this year. Companies use assessment tools like the 360 and 180 systems which ask for peers and subordinates to assess their supervisors. What are the downsides of giving feedback about your manager? What does constructive criticism look like and why is it important? Norman Chua, director of group HR at the National Healthcare Group explains. 

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Here's the second of three top episodes from our archives this year. A life-threatening diagnosis usually means a chance to stop working, smell the flowers and look at life’s bucket list. But the former partner at TSMP Law Corporation explains why he bucked convention, what he thinks about quiet quitting and what makes a good leader. Adrian Tan died in July 2023.

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Here's the first of three top episodes from our archives this year. DBS Bank CEO Piyush Gupta sits down with Crispina Robert and Adrian Tan to talk about why he calls himself “the accidental banker”, how experiencing failure changed his leadership style and what he really thinks about work-life balance. 

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In a world of online social connections and easy networking opportunities, is the traditional, secretive headhunter still relevant? Crispina Robert and Adrian Tan speak to Michelle Koh, managing director of recruitment firm The Edge Partnership, who says good talent recruitment cannot be done online.   

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Increasingly soft skills in leaders are becoming as important as hard skills. But what exactly are the soft skills needed and what if top managers lack these? Yeo Chuen Chuen, Managing Director of ACESENCE Agile Leadership Coaching and Training, who coaches Fortune 500 leaders, is our guest. 

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The first female CEO of an American bank, Jane Fraser has a nickname: Fraser the razor. She talks to CNA presenter Dawn Tan about change management, the economic outlook, artificial intelligence (AI) and why leaders need to choose teams who can do better than them.

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A Randstad survey showed that 67 per cent of Gen Z employees say poor company culture and leadership would make them quit. One of the hardest relationships to deal with is with their manager. What does it mean to "manage up"? 25-year-old account manager at HighSpark, Teo Jiayi is this week's guest. 

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Popular work communication tool Slack, used by 20 million users around the world, was recently bought by Salesforce for US$27 billion. Crispina Robert has a chat with its co-founder and Chief Technology Officer Cal Henderson on what building a successful business is like, what he looks for when he hires and what's his favourite emoji on Slack. 

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Yeoh Ying Ying was made general manager of pharmaceutical giant Roche Singapore at 39. She talks about rising up the ranks, the hard lessons she learnt early on as a young woman doing sales, and how she compartmentalises her time between work, children and self.

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The great love affair workers had with working from home is over with more big firms wanting their staff back in the office four or five days a week. But the pushback from employees is real. Professor Mark Mortensen from INSEAD has studied hybrid working for 20 years and he explains how everyone can navigate this. 

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An ageing workforce is a top concern of CEOs, especially in places like Japan and Singapore. But talent management systems that cater to what older workers really want are still not up to scratch. James Root, partner at Bain and Company, gives practical ideas on what managers can do. 

In this episode, we talk about a quiz that you can take to show the worker archetype you are. Here's the link.

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Top among the discrimination complaints that TAFEP (Tripartite Alliance for Fair and Progressive Employment Practices) receives is discrimination around nationality, followed by age. Next year, legislation will come into place, taking offenders to task. But where are the grey areas and what kinds of processes do companies have to put in place? Faith Li, general manager of the Tripartite Alliance for Fair and Progressive Employment Practices (Tafep) gives an outline on this episode.

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Ng Jia Min was five years into her first job as an engineer when she decided to move to a completely new industry altogether. But there was just one twist – she didn’t have the skills for it. In this episode, she and her new manager, Melvin Fam, SEO head at digital agency OOm, share their journey on how they made the big move. 

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Help and support for neurodivergent employees should start at the hiring and onboarding stages. But what should companies look out for? Steven Ng, chief information officer at local cybersecurity firm Ensign InfoSecurity which has developed a programme to hire autistic individuals, and career coach Dawn Foo tell senior journalist Grace Yeoh how inclusion happens even before neurodivergent employees enter the workplace.    

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Having dyslexia hasn’t stopped AI ethicist Chan Pui Yan from holding down a job that requires extensive reading and writing to help craft policies. Coupled with dyslexia, she also has attention deficit hyperactivity disorder (ADHD). On the third episode of the limited series Wired Differently, she tells senior journalist Grace Yeoh about her struggles with coming to terms that she’s neurodivergent, and how she has learnt to tap into her natural strengths. 

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Individuals with Attention Deficit Hyperactivity Disorder (ADHD) often struggle with details, time management, organisation and prioritisation – skills required to be a good manager. Yvonne Zhang and Amrun Hisyam tell senior journalist Grace Yeoh how they handle the demands of managerial duties in the second episode of the limited series Wired Differently.

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In a new limited series, CNA’s senior journalist Grace Yeoh gets the personal stories of neurodivergent people in the workplace. In this episode, she speaks with Wesley Loh, a tax associate, about how his autism presents itself at work and how he navigates workplace relationships.

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In our final installment of our special series, the Leader's Chair, Crispina Robert and Adrian Tan speak to Verena Siow, Southeast Asia president and managing director at SAP, one of the world’s leading technology companies. She talks about her unconventional journey - including leaving university to follow her boyfriend to Budapest - and why she feels women have imposter syndrome more than men.

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How many people can boast about working in a jail, pulling a business out of Myanmar at the height of a military coup and negotiating a US$20 billion merger? Crispina Robert and Adrian Tan speak to Jorgen Rostrup, executive vice-president of Telenor Group, in the limited series The Leader’s Chair. 

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Singtel Group's chief people & sustainability officer Aileen Tan was a young management executive in charge of a small team and followed the book on what it meant to be a boss. It didn't go well. She shares the leadership lessons she learnt, how she handles a double portfolio and how nearly 40 per cent of Singtel’s workforce was retrained in new skills. 

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NUS President Tan Eng Chye takes the seat on this episode of The Leader’s Chair. He tells hosts Adrian Tan and Crispina Robert what the future of university education looks like, why he invites staff for morning walks and how he deals with difficult situations. 

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In the season closing episode of 'The Leader's Chair', DBS Bank CEO Piyush Gupta sits down with Crispina Robert and Adrian Tan to talk about why he calls himself “the accidental banker”, how experiencing failure changed his leadership style and what he really thinks about work-life balance. 

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She is the CEO of the Singapore Council of Women’s Organisations (SCWO) and a mother of three children under 16. Koh Yan Ping juggles all her roles without a live-in helper. She talks about how she does it, what she thinks women leaders are good at and why things are changing.  

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In the seat for this episode of the limited series, "The Leader's Chair", is founding partner of QED Changemakers, Ryan Lim who says he lives by the adage that “culture eats strategy for breakfast”. He talks about why C-suite leaders play an outsized role in driving the kind of culture which attracts and retains talent. 

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