Dissecting Popular IT Nerds

Sergio R. De La Garza An established IT leader with roots dating back to 1996, Sergio De La Garza brings decades of experience in both technology and business processes. His career spans from helpdesk operations to IT leadership roles, navigating through Y2K and into the current landscape of cybersecurity. Known for integrating older methods with innovative solutions, Sergio consistently influences IT practices for improved efficiency and security. From 1996 to Today: Sergio R. De La Garza on IT Leadership and Cybersecurity How did IT evolve from nights of formatting hard drives to the cybersecurity challenges of today? In this episode,...

J.D. Whitlock Chief Information Officer at Dayton Children’s Hospital, J.D. Whitlock has over 20 years of experience in healthcare IT. He brings a wealth of knowledge from his extensive background, including 13 years of military service in healthcare administration and a passion for mentoring upcoming IT professionals. J.D. Whitlock on Rethinking Career Growth in IT: Pros and Cons Is the management track the only path to success in IT? In this episode of Dissecting Popular IT Nerds, J.D. Whitlock, CIO at Dayton Children’s Hospital, argues that thriving in IT doesn’t require a climb up the managerial ladder. Learn why staying...

Tim Kitchen Director of Information Technology for Networking and Infrastructure at MetroCare Services, Tim Kitchen brings a wealth of experience across multiple industries including retail, utilities, oil and gas, and healthcare. Known for his leadership in IT, Tim specializes in mental health services, bringing a personal touch to his professional role. Tim Kitchen Talks Leading IT Teams in the Mental Health Sector What does it take to lead IT teams in a mental health services organization? In this episode of Dissecting Popular IT Nerds, Doug Camin sits down with Tim Kitchen, Director of Information Technology at MetroCare Services. Tim shares...

Bob Keubler Bob Keubler is the Director of IT at The Gund Company. With over 20 years of experience in the IT sector, Bob has cultivated expertise in strategic planning, disaster recovery, and security frameworks. His passion for technology and problem-solving shines through in his approach to modern IT challenges. Bob Keubler Decodes Disaster Recovery and the Future of AI in IT Are you prepared for the next big IT challenge? In this episode, Michael Moore sits down with Bob Keubler, Director of IT at The Gund Company, to explore key aspects of IT strategy, from disaster recovery planning to...

David Ramsey David Ramsey is the CIO at STG Logistics, where he leads IT through rapid growth and integration of multiple acquisitions. With over 25 years of experience as a CIO across diverse industries, Ramsey has a proven track record of building high-performing teams and driving transformative projects. His passion for technology and leadership has enabled him to consistently deliver value in fast-paced, complex environments. David Ramsey Shares the Surprising Key to IT Leadership Success What does it take to lead IT through rapid growth and culture shifts? In this episode, David Ramsey, CIO at STG Logistics, shares his experiences...

Alex Marzano Alex Marzano is the CIO of NextGen Power Systems, a company focused on renewable energy and EV charging solutions. With over 20 years of experience, he has held various leadership roles, including IT M&A Integrations Leader at PwC and CIO at Ohmium, a green hydrogen generation company. Marzano is passionate about technology’s role in environmental sustainability and IT’s potential to drive business growth. The Future of AI: A Messy but Exciting Journey with Alex Marzano In this insightful episode of Dissecting Popular IT Nerds, Michael Moore engages in a captivating conversation with Alex Marzano, CIO of NextGen Power...

Larry Sage Larry Sage is the Director of Information Technology at Cleveland Steel Container, bringing over 28 years of diverse IT experience to his role. During this time, he held various positions, starting as a systems analyst and climbing the ranks to ultimately become the vice president of IT at his previous organization. Larry, a father of five, enhanced his leadership perspective through a transformative two-year expat experience in Belgium. He is passionate about technology and cherishes time spent with his family. A Conversation with Larry Sage: Leading with Confidence and Self-Reflection In this insightful episode of “Dissecting Popular IT...

Jessica Yeo Jessica Yeo, a remarkable leader in the IT industry, currently serves as the Global Senior IT Director and Chief Architect at Cummins Inc, a leading company in sustainable solutions. With a growth mindset and a mantra of controlling her life path, Jessica has intentionally crafted a progressive career. Her journey is a testament to the power of hard work, a willingness to take risks, and a passion for problem-solving. Jessica’s impact extends beyond her organization, as she actively promotes diversity and encourages women to pursue their dreams. Jessica Yeo: Breaking Barriers in Tech – Insights from a Female...

Andy Knauf With a remarkable 34-year tenure at his company, Andy Knauf serves as the Chief Information Officer (CIO) at Mead & Hunt. He has extensive experience in modernizing infrastructure and transforming technology organizations. Andy’s journey began with building his own computer and has since led him to become a respected leader in the IT industry. A Journey Through Time: Andy Knauf’s 34 Years of IT Leadership In this captivating episode of “Dissecting Popular IT Nerds,” host Phillip Howard interviews Andy Knauf, a CIO with an impressive 34-year tenure at Mead & Hunt. Andy takes us on a journey through...

Bhavik Bhakta Bhavik Bhakta is the Senior Director of IT & Cyber Security at Hayes Locums, a prominent recruiting firm specializing in placing physicians. With a team of nine IT professionals supporting 300 end users, Bhavik emphasizes the importance of context and interpretation in conveying IT goals to the broader organization. Passionate about problem-solving and new technology, he encourages a customer-service oriented approach in IT, fostering a cohesive and engaged team. Bhavik Bhakta: Elevating IT’s Role in the Heart of America’s Businesses In this insightful episode of “Dissecting Popular IT Nerds,” host Philip Howard chats with Bhavik Bhakta, Senior Director...

David Radabaugh David Radabaugh is the Director of Information Technology at A&C Plastics Inc, where he oversees a team supporting 100 end users. With a background in business and management information systems, David brings a unique perspective to IT leadership. He is passionate about leveraging technology to streamline business processes and improve communication. David is also an advocate for continuous learning and adapting to the ever-evolving landscape of IT. David Radabaugh on Using AI to Streamline Sales and Transform Customer Communication In this insightful episode of ‘Dissecting Popular IT Nerds,’ host Phillip Howard chats with David Radabaugh, Director of Information...

Denny Farrell Denny Farrell is an IT operations and business continuity expert with a unique perspective shaped by his diverse career journey. Currently, he oversees IT operations and strategic planning for Builders, a family-run company with footprints in Colorado and Nebraska. With a background in architecture and CAD, Denny brings a fresh approach to IT management, emphasizing user experience and leveraging cloud solutions for efficient data management. From CAD to IT: Denny Farrell’s Unconventional Path to IT Leadership Join host Philip Howard as he dissects the IT industry with guest Denny Farrell, an IT operations and business continuity expert. Listen...

Steve Fink Steve Fink is the Vice President of IT at Fenner Precision Polymers, a global leader in advanced polymer solutions. With over 15 years of experience in the Michelin Group, Steve has a deep understanding of IT’s role in driving business success. He is passionate about fostering a people-centric IT culture and leveraging technology to create value for both employees and customers. From Apple II to VP of IT: Steve Fink on Building a People-First IT Strategy Join Philip Howard as he sits down with Steve Fink, VP of IT at Fenner Precision Polymers, for a captivating discussion on...

Eric Bloom Eric Bloom is a seasoned IT leader and the Executive Director of the IT Management and Leadership Institute. With a passion for developing the next generation of IT leaders, Eric and his team provide training and certifications for IT professionals at all levels. His insights stem from a diverse background in IT management, software development, and financial services. Eric Bloom: Data, Digital Natives, and the Evolving Role of IT Leaders IT executives and decision-makers join Philip Howard as he sits down with Eric Bloom, Executive Director of the IT Management and Leadership Institute. They discuss the changing landscape...

Prashant Natarajan Prashant Natarajan is a seasoned AI specialist, currently serving as the Vice President at H2O.ai and author of the book “Demystifying AI for the Enterprise.” With a diverse background in chemical engineering, linguistics, and cognitive psychology, Prashant brings a unique perspective to the world of AI and its implications for businesses and society. He is passionate about making AI accessible and understandable for everyone. Prashant Natarajan on AI for the Enterprise: From Hype to Human-Centric Solutions Join Philip Howard as he talks with AI expert Prashant Natarajan about the practical applications of AI for businesses of all sizes....

Nick Bialaszewski Nick Bialaszewski is an experienced IT leader with a passion for building high-performing teams. Currently, he serves as an operating partner at Orchid Black, a consultancy firm, and VP of Engineering at Restore for Retail, a retail tech software company. Nick’s background as a software engineer and his expertise in lean methodologies inform his leadership approach, which emphasizes collaboration, quality, and team well-being. From Zero Defects to Global Teams: Nick Bialaszewski’s Journey in IT Leadership In this episode of Dissecting Popular IT Nerds, Doug Camin sits down with Nick Bialaszewski, an Operating Partner at Orchid Black and VP...

Ivanise Gomes Ivanise Gomes is a seasoned IT executive with over 20 years of experience driving business results through creative technology solutions. Having worked with major corporations like General Motors and Eaton, she excels at building strategic partnerships and empowering teams. Currently, Ivanise serves as Senior IT Business Relationship Manager at Rinnai America Corporation, spearheading their digital transformation journey. Known for her analytical skills and passion for data-driven decision-making, Ivanise is a strong advocate for inclusion and diversity in the IT field. From DOS to C-Suite: Ivanise Gomes on Becoming a Strategic IT Leader Get ready for an insightful conversation...

Eric Doherty Eric Doherty, former Visionary President and Major Stockholder at Persown, is a recognized thought leader in healthcare AI. With 30 years of leadership experience in the industry, he is at the forefront of leveraging artificial intelligence to transform patient outcomes. Eric advises organizations on their digital transformation strategies, emphasizing responsible AI development and implementation. The Promise and Perils of Generative AI: Insights from Eric Doherty Generative AI is rapidly evolving, holding immense promise for revolutionizing industries like healthcare, manufacturing, and beyond. But with great power comes great responsibility. In this episode, Philip Howard welcomes Eric Doherty to explore...

Grant Ecker Grant Ecker is an accomplished technology leader who currently serves as VP and Chief Architect at a Fortune 500 company. He is the Founder and Chairman of the Board at the Chief Architect Forum, a community he created to connect IT executives for sharing insights and innovations. With over 20 years of experience leading large-scale digital transformation initiatives, Grant is passionate about mentoring the next generation of IT leaders. He holds a BS in Computer Science and an MBA from top-ranked institutions. An avid traveler and reader, Grant enjoys spending time with his wife when he is not...

Nathan Lauderdale Nathan Lauderdale is an accomplished IT leader with over 15 years of experience transforming dysfunctional IT environments. He currently serves as the Director of Information Technology at Atwoods Ranch & Home. Nathan specializes in aligning IT strategy with business goals to drive revenue, cut costs, and improve efficiency. He has led IT turnarounds at companies in manufacturing, healthcare, and other industries. Nathan takes a methodical, analytical approach to assessing IT challenges and developing high-impact technology roadmaps. He excels at communicating technology’s value, building trusted partnerships across the business, and delivering robust, cost-effective IT solutions. Transforming Broken IT Environments...

John Nara John Nara is the Director of Information Technology at Greyhound Lines Inc. He first joined Greyhound as a developer, creating key dispatch and logistics systems. Over time, John moved into IT leadership roles, overseeing teams and major technology initiatives at the company. His passion for motivating staff and building culture has shaped his servant leadership approach. Outside of Greyhound, John has IT experience from organizations including GameStop, Nokia, and UPS. He credits his time in the Navy for exposing him to technology and logistics. Inside Greyhound’s Technology Transformation with IT Leader John Nara In this insightful discussion, we...

Aaron Katske Aaron Katske is the Vice President of Information Technology at Velo3D, a leader in metal additive manufacturing. With over 15 years of experience, Aaron oversees IT strategy, security, infrastructure, and applications. He has led high-performing teams in various industries including software and manufacturing and is passionate about the revolutionary possibilities of 3D printing and transforming the future of manufacturing. Outside of work, he enjoys scuba diving adventures and exploring the underwater world. Aaron Katske Reveals How 3D Printing is Revolutionizing Manufacturing What does it take to transform manufacturing with 3D printing? How is the landscape evolving? In this...

Steve Cicco Steve Cicco is a passionate IT leader with over 20 years of experience driving technology strategy and execution. His dedication to understanding business objectives and commitment to learning new skills have enabled him to sustain engagement across diverse roles and responsibilities over his lengthy tenure in the industry. An avid lifelong learner and puzzle-solver, Steve finds fulfillment in leveraging his extensive tool belt of knowledge to streamline processes and make jobs easier for colleagues through technology innovation and automation. The Long Game: Steve Cicco on Sustaining Passion in Technology Careers In this engaging conversation with IT Director at...

Kenny Mullican Kenny Mullican is an experienced IT leader and CIO at Paragon Films, guiding the company’s technology strategy for over a decade. With a diverse background spanning global experience in the Middle East, coding, startups and enterprise roles, Kenny brings a blend of technical prowess, business acumen and people skills. He believes in mentoring others and maintaining humility when positions change. Kenny is a lifelong learner who turns challenges into growth opportunities. The CIO Journey: Kenny Mullican on Leading Through Change What skills does it take to effectively lead an IT organization through constant change? How can CIOs guide...

Justin Mealer Justin Mealer is IT Manager at Impulse Space, a startup focused on space logistics and transportation. His journey began hacking his school’s network at age 12, before becoming one of the youngest IT managers in his region. Justin’s passion for learning has fueled his rapid rise, along with his knack for crafting compelling sci-fi stories. Justin is helping transform space transportation by building IT systems for rocket ships and embodies creative thinking and tenacity to chart his own path to success. Rocketships and Red Tape: Justin Mealer on Leading IT at a Space Startup In this engaging discussion,...

Fred Donatucci Fred Donatucci is an accomplished IT leader with over 25 years of experience driving business transformation and change. His passion for technology started early with his first computer, an Apple IIe. Fred went on to study economics and philosophy, combining his interests in business and technology. He has led IT teams and projects at global companies including Mattel, Honeywell, and Avery Dennison. Known for solving complex challenges, Fred utilizes his breadth of business and technology knowledge to create IT solutions that drive value. Fred Donatucci on Mastering IT Leadership and Driving Change What does it take to become...

Jason Metzger Jason Metzger is an IT Manager at AC Corporation in Greensboro, North Carolina. With over 15 years of experience in IT administration and leadership roles, he is passionate about managing teams with empathy, respect, and humility. Originally from Philadelphia, Jason was inspired by his father’s decades of honorable service in law enforcement. He started his technology journey in the 1990s on an old 486 PC, asking questions and taking apart anything he could. Jason aims to create a positive environment for his team and smoothly guide changes by building trust and communication. He lives by the creed “be...

Joshua Smallman Joshua Smallman, Manager of IT Operations for ModSquad is an IT professional with over 15 years of experience spanning network engineering, cybersecurity, and more. Originally from Trinidad and Tobago, he began developing specialized skills in cybersecurity while working for the government’s Ministry of Education. Joshua runs a popular YouTube channel focused on IT topics and cyber security training. He aims to make complex technical subjects accessible through clear explanations. Cybersecurity Black Belts – Lessons on Cyber Threats from Joshua Smallman What does it take to navigate the constantly evolving cyber landscape? How have cyber threats and defense strategies...

Chris Roberts With decades of experience in government and private sector cybersecurity, Chris Roberts serves as an influential voice for IT leaders seeking to manage risk and drive real change. His unique perspective stems from time in the military combined with high-impact work as an offensive security expert. Chris leverages his extensive technical expertise and passion for communication to guide clients on improving maturity, optimizing risk, and achieving operational resilience. Hacking the System with Chris Roberts: Insights from Cybersecurity Pioneer In this compelling conversation, we explore critical issues facing modern IT leaders. Our guest Chris Roberts provides unique perspective, drawing...

Glenn Hasteadt Glenn Hasteadt is a transformational IT leader focused on building high-performing, people-centric cultures. With over 30 years of experience, Glenn specializes in developing empowered, engaged teams by caring about people first and technology second. His strengths-based leadership approach centers around psychological safety, collaboration, and career development. Glenn has successfully shifted mindsets from IT as a cost center to IT as a driver of innovation. The Power of Caring: Glenn Hasteadt on Putting People Over Technology In this forward-thinking episode, we delve into transforming toxic IT cultures by leading with heart. Our guest Glenn brings an insightful people-first perspective,...

Drew Harris Drew Harris is Field CTO at EVOTEK and an accomplished IT leader with over 25 years of experience spanning various industries. He previously led hyper-convergence and cloud initiatives at major hospitality and public companies. Drew specializes in infrastructure modernization, with a focus on performance, stability, and security. He enjoys mentoring the next generation of IT professionals through programs like Tech Impact. Hyper-Convergence and the Cloud with Drew Harris What does it really take to move your infrastructure to the cloud? How can you make such a major transition while keeping systems running 24/7? In this podcast, we explore...

Raj Madan Raj Madan is an accomplished technology leader spearheading digital innovation and transformation at global companies like L’Oreal, Novartis, and GSK. He currently serves as SVP and Chief Digital and Information Technology Officer at Arcutis Biotherapeutics, a biotech startup. Raj holds an MBA and a Master’s in Computer Science focused on AI and machine learning. He thrives on uniting cross-functional teams to reimagine business processes and systems leveraging emerging tech. Raj is skilled at guiding data-driven solutions and fostering cultures of experimentation that drive value. Cracking the Code: How Raj Madan Broke Barriers from India to Global Pharma Get...

Joshua Peavy Joshua Peavy is the Director of Information Technology at Trinity Community Health, a nonprofit community health center providing affordable care across 43 locations in Louisiana. He has over 15 years of experience in IT leadership roles in both nonprofit and for-profit healthcare organizations. His strengths include crisis management, aligning technology with business goals, and building strong relationships across departments. Joshua earned his bachelor’s in Physcology from Louisiana State University. Leading Through Crisis: Healthcare IT Lessons from the Pandemic with Joshua Peavy In this engaging discussion, we delve into navigating healthcare IT during uncertain times. Our guest Joshua Peavy...

Lucas Hendrich Lucas Hendrich is Chief Technology Officer at The Forte Group, a technology solutions company. After majoring in philosophy, Lucas learned to code on the job at a regional bank. He then progressed through database administration and technical project management roles. Over a 12-year period based in Argentina, Lucas honed his skills remotely. He has since led IT and engineering teams at various companies, focusing on aligning technology with business goals. Lucas holds a Master’s in Economics and continues to have an insatiable appetite for learning. From Visual Basic to Chief Architect – Lucas Hendrich on His Winding Road...

Michael Turner Michael Turner is an IT professional with around 25 years of experience spanning mainframe computing, desktop support, networking, and management. Currently the IT Manager at Dynamic Equipment Group, Michael oversees technology strategy for the equipment sales company across 13 locations. His passion lies in cybersecurity, believing small businesses can implement controls to protect critical data without big budgets. As a former U.S. Marine Corps veteran, Michael credits the military for developing his hands-on technical skills , proving formal education isn’t the only path to an IT career. Outsmarting Cybercriminals on a SMB Budget: IT Pro Michael Turner’s Playbook...

Howard Holton Howard Holton is a visionary technology executive with over 35 years of experience in IT. He currently serves as CTO of GigaOM, leading the analyst firm’s technology strategy and vision. Howard has held CIO, CTO and CISO roles at organizations such as Hitachi Vantara and Leidos. His passion lies in exploring new techniques and pushing the boundaries of how technology can transform business. Howard began coding at age 11 and never looked back. He is dedicated to continuous learning and believes in the power of language to drive change. Visionary CTO Howard Holton on the Power of Language...

David Kiklis David Kiklis has over 25 years of experience spanning cybersecurity, infrastructure, and enterprise architecture. He specializes in building defensible cybersecurity programs, utilizing essential tools effectively, and framing cybersecurity as an executive business discussion. David has helped numerous companies improve security strategies and avoid common IT pitfalls. His passion is helping organizations build pragmatic cybersecurity strategies focused on risk and aligned with business objectives Securing the Enterprise: David Kiklis on the Evolution of Cybersecurity and Keys to Success What does it take to build an effective cybersecurity program? How has the landscape evolved over the past 20 years? In...

Christian Okeke Christian Okeke is Information Technology Coordinator at Healing Hands Healthcare with years of experience spanning healthcare, government, and other industries. At Healing Hands, Christian oversees IT strategy and HIPAA compliance. He focuses on understanding business needs, communicating effectively across teams, and implementing technologies to drive productivity. Christian is passionate about continuous learning and professional development and values insight from experienced mentors as he develops the soft skills needed to be an effective IT leader. Navigating Healthcare Compliance in the Cloud Era with Christian Okeke In this engaging discussion, we delve into the evolution of IT infrastructure and the...

Brian Romano Dr. Brian Romano has over 25 years of experience in industrial automation. As Director of Technology Development at Arthur G. Russell, he oversees control systems engineering projects across the manufacturing sector. Brian holds five college degrees, including a BS in computer engineering, an MS in applied computer science, an MBA, and a PhD in technology and innovation. He teaches automation systems at the University of Hartford. Automation and the Future: A Look at ITOT and Control Systems with Brian Romano How can manufacturing facilities leverage automation, data, and analytics to work smarter? Michael and Brian provide valuable perspective...

Larry Furman Larry Furman is an IT leader with over 25 years of experience driving technology initiatives. He holds the rare Project Management Professional certification and recently led his company in attaining CMMC Version 2 Level 2 compliance. Furman has spearheaded numerous security, infrastructure, and disaster recovery projects for organizations ranging from financial services firms to the US Military. His technical expertise combined with strong communication skills make him a sought-after speaker and trusted advisor to IT executives and decision makers. Demystifying DoD Cybersecurity: Larry Furman on Achieving CMMC Certification Get ready to dive into the complex world of CMMC...

Sheron Dinnoo Sheron Dinnoo is an accomplished technology executive with over 10 years driving enterprise IT strategy and heading transformation for global organizations. Leveraging expertise in cybersecurity, cloud adoption, agile delivery, and team-building, Sheron is passionate about developing talent and delivering excellent end-user experiences. He has a proven track record of implementing strategic initiatives, automating workflows, and stimulating technology demand while exceeding business needs. Sheron empowers employees and invests in a customer-focused, people-centric environment. Keith R. Worfolk: The cloud is different, it’s just too expensive Fellow tech leaders, is outdated infrastructure putting the brakes on your organization? Get ready for...

Feliks Dushatsky Feliks Dushatsky is an accomplished IT leader with over 20 years of experience driving digital innovation. He has led development of various technologies to optimize operations, including a mobile e-prescribing app, web prescribing portal, and pharmacy management system API. Feliks is noted for his focus on security, user-centric design, and strategic partnerships between IT and business teams. His work developing the e-prescribing mobile app earned him the San Diego Tech Exec Award in the Small Public Company category. He enjoys sharing his expertise to help other IT professionals succeed with transformative projects. Prescription for Success: How Feliks Dushatsky...

John Burk John Burk is an IT consultant and mentor who helps organizations and individuals find purpose and passion in their work. With experience spanning auto mechanic, sales executive and CIO roles, John understands firsthand the challenges of finding a fulfilling career. He now focuses his energy on guiding others to define success for themselves, take accountability, and have the courage to take a new path if needed. John most enjoys solving complex technical puzzles but gets the greatest satisfaction from empowering people to discover their dreams. Finding Purpose and Passion: A Conversation with John Burk on Discovering Your Dream...

Daniel Domberger Daniel Domberger is an IT leader from Austria now overseeing operations in the US for Greiner Bio-One. With experience spanning both European and American IT cultures, Daniel provides a valuable perspective on blending diligent planning with quick implementation. His insights on change management, leadership, and cross-cultural communication are informative for any IT organization with an international footprint. An avid surfer, Daniel appreciates the American openness to new experiences. Insights from Across the Pond – Daniel Domberger on Blending European and American Approaches to IT Strap in for an enlightening convo with Daniel Domberger, the Austrian IT expert now...

JohnE Mullin JohnE Mullin is Director of Information Technology at Trenton Systems, a leading provider of specialized servers and hardware. He has over 25 years of experience spanning IT operations, infrastructure, security, networking, and telecom. Johnny has helped guide companies through ransomware attacks and complex government procurement processes. His technical expertise combined with business acumen offers IT leaders an invaluable perspective. Decrypting Cybersecurity and DOD Contracts with JohnE Mullin Get an eye-opening look at cybersecurity, government contracting, and using IT to drive revenue. JohnE Mullin, Director of IT at Trenton Systems, joins host Phil Howard, bringing decades of experience. Learn...

Will Perazzo Will Perazzo is Director of Information Technology at Yonkers Contracting Company, a major construction firm based in Yonkers, NY. He has led efforts to modernize IT infrastructure and services, including migrating the company’s systems to the cloud after an IT crisis. Will is passionate about using technology to drive business outcomes and values developing his team’s skills. An innovative leader, he spearheaded implementing new systems and processes to transform Yonkers into a modern, cloud-first IT organization. Will holds BA in Information Science & Policy from SUNY Albany and an MBA from Northeastern. Surviving an IT Crisis and Leading...

James Huval James Huval is the Director of Information Technology at Johnstone Supply-The Petit Group. He leverages 15+ years of experience to drive innovation and partnerships. James previously led technology modernization with limited resources at St. Martin’s Episcopal School. He has secured systems and investigated threats at LSU. Earlier roles included web development, systems administration, and help desk support. James balances operational excellence and strategic vision as an IT leader. Digital Renaissance: How James Huval is Leading Manufacturing into the Future In this episode, host Philip Howard is joined by James Huval, Director of Technology at Johnstone Supply-The Petit Group....

Gary Maynard Gary Maynard is an IT industry veteran with over three decades of experience spanning roles from IT operator to director. His career has given him broad exposure to a wide range of platforms and technologies including mainframes, client-server architecture, virtualization, cloud computing and more. He currently serves as Director of Information Technology at Crowther Roofing and Sheet Metal. Gary enjoys staying on top of emerging tech trends and figuring out how they can be applied to improve business processes and add value. From Mainframes to Virtualization: Tracing IT Evolution with Industry Veteran Gary Maynard Join us for an...

David Cole With over 13 years of experience, David Cole is passionate about IT service management and its impact. He has held various roles in IT service delivery, including Internet Support Specialist at AT&T, Service Desk Analyst and Lead at enpro Industries, and now IT Director at RadSource Technologies. David focuses on building collaborative teams, gathering metrics, and providing excellent customer service. He believes proper ITSM implementation enhances workflows, communication, and security across organizations. The Power of ITSM: A Conversation with David Cole Get the inside scoop on IT service management from our seasoned guest David Cole. With over 13...

Lee Goodrich Lee Goodrich is an IT leader with over two decades of experience driving large-scale SAP implementations. Beginning her career as a chemical engineer, Lee quickly demonstrated a knack for solving business problems with technology. She led cross-functional teams to successfully deploy ERP systems across manufacturing, finance, and other functions. Lee’s passion for listening, collaborating, and educating users makes her an invaluable partner for optimizing processes and adoption. Her portfolio covers industries from chemicals to banking. Lessons in Change Management: How Lee Goodrich Went from Engineer to IT Leader Get ready to dive into the world of ERP with...

Dan Roberts Dan Roberts is a sought-after IT leadership advisor with over 30 years of experience developing leaders and teams. His firm coined the term “Developing the Human Side of Technology” in 1984. Dan believes there’s never been a better time to be in IT and has mentored thousands of CIOs on elevating the profession. Through his podcast Tech Whisperers  (https://www.ouellette-online.com/techwhisperers.html), writing, and consulting, he helps technologists embrace new mindsets and skillsets to differentiate themselves as strategic business partners. Leading with Heart and Delivering Results: Dan Roberts on IT Leadership In this engaging discussion, veteran IT leader Dan Roberts, host...

Tom Ferrucci As CIO of Natco Home Group, Tom Ferrucci spearheads digital transformation with a customer-centric vision, aligning processes and pushing innovation to gain insights and address needs. With over 35 years of experience, he leads developers, analysts, administrators, and more in an active IT department overseeing centralized data centers supporting global sites. Tom’s extensive background includes managing IT strategy for automotive suppliers and promoting cultures of innovation. He holds a bachelor’s degree in computer science. Manufacturing’s Digital Renaissance: How Tom Ferrucci is Transforming IT Join us as we explore the role of IT in manufacturing with special guest Tom...

Thomas Ostapiej Thomas Ostapiej is an IT professional with over 20 years of experience. He currently serves as IT Manager at International Delights, a New Jersey-based commercial bakery, where he has worked for the past 8 years overseeing their systems and technology. Thomas began his career working for a nonprofit before transitioning into IT and honing his skills in networking, security, infrastructure, and more. He believes deeply in the importance of communication, community, and customer service in effective IT management. Thomas enjoys mentoring others and keeps up with the latest technology trends through ongoing education and collaboration. Croissants and Cybersecurity:...

Deyoun Johnson Deyoun Johnson is an accomplished IT Director with over 20 years of experience in software development, IT project delivery, and management. He is proficient in leading IT operations including regulatory compliance, clinical information systems analysis, EMR training, business administration and customer care. Deyoun is currently the Director of IT at Clearwater Cardiovascular Consultants, leveraging his over 15 years of healthcare IT experience to implement EHR systems. He is passionate about using technology to improve healthcare delivery and patient outcomes. The Ins and Outs of Implementing EHR Systems: Deyoun Johnson’s Journey Get an inside look at healthcare IT with...

Ted Assur With over 25 years of experience, Ted Assur has worn many hats across industries – from developer and DBA to manager and director. Early fascination with leveraging tech drew him to computers, but toxicity in IT culture led him to embrace customer service and empathy. He advocates moving from commodity specialist to indispensable generalist, shadowing business roles, and solving users’ problems, not just implementing solutions. Ted currently heads IT for a construction management firm. From Social Outcast to Director: How Ted Assur Moved Beyond Toxic IT to Lead with Empathy Join us as IT leader Ted Assur draws...

Douglas Camin Douglas Camin is an experienced IT leader who currently serves as CITO for Coordinated Care Services, Inc. (CCSI). He has a track record of using technology to drive business transformation and innovation. Douglas holds a Bachelor’s degree in Computer Science and is passionate about mentoring emerging IT leaders. Known for his calm demeanor during high-pressure situations, he emphasizes the importance of building strong relationships across the organization. Douglas has led IT teams through major technology changes and growth phases at both small and mid-sized companies. Becoming an IT Leader: Douglas Camin on Building Trust, Managing Crises, and Driving...

Josh Kitchen Josh Kitchen is the owner of Mountain View IT, a full-service IT company based in Anaconda, Montana. Josh became passionate about helping others through technology after witnessing older ranchers in his community struggle with modern systems. This led him to start his own business aimed at providing individualized technical support to rural residents and businesses. Prior to starting Mountain View IT, Josh gained experience managing IT infrastructure at The Ranch at Rock Creek, an ultra-luxury ranch resort in Montana. There he equipped guest lodges with the amenities expected of a luxury resort. Josh holds a Master’s Degree in...

Steve Cole Steve Cole is an IT manager at Klingspor Abrasives USA, where he oversees IT operations for the company. Steve has a lifelong passion for computing and got his start programming on a Commodore 64 as a child. He reluctantly entered the IT field at the urging of his brother despite concerns about losing his hobbyist zeal. Now as an IT leader, Steve still retains that tinkering spirit along with a strong drive to continuously learn and improve. When he’s not working, you can often find Steve out fishing – when the fish aren’t outsmarting him, that is! Embracing...

Dakota Bates Dakota Bates is an IT Manager at SCS AI Corp. With experience spanning help desk, system administration and management, Dakota brings a broad and pragmatic lens to technology topics, with experience spanning help desk, system administration, and management. He has demonstrated a knack for forging strong connections in the workplace and passion for continuous learning. Dakota sees communication and a “people first” mindset as the keys to successful IT leadership. He is a self-motivated, quick learner across evolving technologies who thrives under pressure, meeting deadlines cost-effectively. Outside of work, he channels positivity through The Humble and Kind Project,...

Richard Lowe Jr. Richard Lowe Jr. is an experienced IT professional turned ghostwriter and book coach. After over 30 years leading IT teams, Richard made an unexpected career change, driven by his desire to pursue writing and help others bring their stories to life. He has ghostwritten over 60 books across diverse genres and takes pride in capturing clients’ unique voices. Richard continues to leverage his tech expertise through services like LinkedIn profile optimization. His own career journey proves it’s never too late to reinvent yourself. From IT Leader to Storyteller: How Richard Lowe Jr. Found His Passion as The...

Corey Glickman An award-winning author and influential design leader, Corey Glickman serves as an expert advisor to organizations like the World Economic Forum and holds faculty positions at institutions including Singularity University. Glickman’s acclaimed book “Practical Sustainability” offers insights on sustainability through circular economies and design. With extensive experience driving growth through innovation and ESG, he provides unique perspectives on melding purpose and profit. An Unfiltered Look at Disruption: Corey Glickman on Challenging Industry Norms In this thought-provoking discussion, IT leader and author Corey Glickman pulls no punches in critiquing entrenched industry structures and norms. Get an unfiltered look at...

Rich Marchetti Rich Marchetti is a leading expert in artificial intelligence, with over 10 years of experience driving AI initiatives. Currently the IT Director at Seagate Development Group, Rich focuses on leveraging AI to boost productivity and harness the technology’s tremendous potential, while carefully managing risks. His passion for AI is matched only by his lifelong interest in space exploration, jiu-jitsu, and getting to the truth behind historical events. Rich brings an optimistic yet clear-eyed perspective on AI and the future of technology. Rich Marchetti on AI, the Future of Tech, and Choking People Out Join us for an intriguing...

Mike Infinger With over 20 years in construction information technology, Mike Infinger brings a wealth of knowledge to his role as Director of IT at Clancy & Theys Construction Company. His passion for coordinating teams and deploying solutions that enhance efficiency has guided top general contracting firms through complex builds. Mike champions emerging tech like VR/AR while valuing the nimble troubleshooting skills he honed early in his career. He believes in fostering a collaborative, family-like culture where employees feel empowered to do their best work. Building the Future: How Mike Infinger is Revolutionizing Construction with Technology Join Mike Infinger, IT...

Cliff Rich Cliff Rich brought over 20 years of military leadership experience to civilian roles at Cardinal Health, including managing a 120-person IT team. As an Air Force pilot, he flew helicopters and aircraft while taking on staff and command positions. Cliff leveraged his background to transition to IT and HR, starting in mergers & acquisitions before moving into project management and leadership roles. He provides mentoring to help fellow veterans pivot to corporate careers. From Cockpits to C-Suites: Lessons in Leadership from Air Force Pilot Cliff Rich Join us as former Air Force pilot Cliff Rich shares his journey...

R.C. Johnson R.C. Johnson is an accomplished engineering leader skilled at rapidly building and scaling innovative products that drive business success. At Indeed, he created an internal “venture capital” model that resulted in over 60 concurrent innovative projects and 9-figure revenue wins. R.C. excels at aligning engineering with business goals, launching products users value, and coaching teams to high performance. With his blend of startup agility and success leading large engineering orgs, he is talented at guiding engineering teams to deliver innovative products that provide real business impact. R.C. Johnson: How to Incubate a Multitude of Ideas for Maximum Business...

Benny Jones Benny Jones is an accomplished IT executive and technologist with over 20 years of experience. Currently Vice President of Technology at Huddle 3 Group, Benny provides IT leadership across a portfolio of companies specializing in software, HR, consulting and recruiting. His comprehensive expertise spans infrastructure, security, business continuity, cloud platforms and more. Earlier in his career, Benny spearheaded major Y2K remediation efforts at organizations across industries. He holds a degree in Mathematics and continues to pursue his lifelong passion for technology and solving problems. Inside the Mind of an IT Leader: A Conversation with Benny Jones Join us...

Jace Randolph Jace Randolph is a seasoned IT security professional with over 15 years of experience spanning various industries. After an unethical start as a black hat hacker, he now leverages his expertise in ethical hacking and social engineering to strengthen security for businesses. Jace is currently the Director of IT at Western Steel Buildings. Securing Your Business in an Increasingly Connected World with Jace Randolph Protecting company data is more challenging than ever with the proliferation of personal devices in the workplace. In this episode, Michael Moore speaks with IT security expert Jace Randolph about ethical hacking, social engineering,...

Chris Shumaker With over 20 years of experience, Chris Shumaker is an IT leader focused on strategy, security, and delivering value. He began his tech career after pivoting from marine science research, proving his ability to adapt and chart new courses. He has led IT teams, managed high-profile projects, and overcome major crises like ransomware attacks. Chris believes in taking a big picture approach to tech leadership and constantly evolving his skill set. He is passionate about community involvement and serves on several nonprofit boards. Navigating the Waters of IT with Marine Scientist Turned Tech Leader Chris Shumaker In this...

Jacob Scagliotti Jacob Scagliotti is the Director of IT at Don Chaplin Equipment Company. With over 25 years of experience in the IT industry, Jacob has worn many hats from help desk technician to operations manager. He has a passion for technology and efficiency, seeking to streamline processes through automation and optimization. Though his career has taken him from New Mexico to California, Jacob remains down-to-earth, relying on hard work and relationship building to achieve success. How Jacob Scagliotti Went from Desktop Support to Director of IT Join us as we sit down with IT pro Jacob Scagliotti to discuss...

Rick Nolan Rick Nolan is the Director of IT at United Structural Systems, overseeing technology strategy and infrastructure. With over 20 years of experience spanning engineering, infrastructure architecture, and leadership roles, Rick provides valuable insights into infrastructure’s evolution. His career began in Dell’s technical support program, equipping him with strong foundations in troubleshooting. Rick continues leading infrastructure modernization initiatives, while developing IT teams and planning for the future needs of the business. The Past, Present and Future of Enterprise Infrastructure with Rick Nolan In this episode, we dive into the transformation of IT infrastructure over the past couple of decades...

Andrew Landers Andrew Landers’ passion for technology started early and led to a degree in computer networking. His 6+ years refining technical skills across education, enterprise, medical, construction, and automotive sectors provided diverse business knowledge. As IT Manager at Speer Mechanical since 2023, Andrew is the sole IT representative for 250 users. With a growth mindset and calm demeanor focused on communication and understanding needs, he excels at building relationships and transforming chaotic scenarios into successes as an IT leader. Keep Calm and Communicate: Andrew Landers on Being an Effective IT Leader Join host Mike Kelley and Andrew Landers, Director...

Dylan Sluder As Director of IT at UCW Logistics, Dylan leverages over 5 years of experience in IT management, disaster recovery, and capacity planning to oversee the company’s technological strategy and digital transformation. With degrees in IT and supply chain management, as well as multiple certifications, Dylan is passionate about implementing infrastructure, systems, and processes that drive optimization, deliver value, and solve problems. He thrives on staying updated on emerging tech trends and skills that can enhance operations, the customer experience, and business growth for UCW Logistics. Dylan Sluder on Automating Logistics with AI How can today’s logistics leaders leverage...

Joe Willis With over 15 years of experience, Joe Willis is skilled at guiding organizations through growth and change. He has extensive expertise directing international infrastructure expansion, managing complex ERP systems, and leading cross-functional teams through major projects. Joe leverages technology to drive business efficiency and growth. His strength lies in partnering with leadership to align IT solutions to strategic goals through clear communication, relationship building, and a focus on delivering value. He thrives on overcoming challenges to transform operations. How Joe Willis Navigated the Highs and Lows of Building Manufacturing IT Empires What hard-won lessons did one IT veteran...

Shawn Hardee A decorated veteran and accomplished IT executive, Shawn Hardee brings decades of experience transforming complex operations through principled leadership. Having served over 20 years in the United States Air Force, Hardee held numerous roles overseeing global technology missions and teams of up to 140 personnel. Now retired from active duty, he leads all IT functions for a multifaceted healthcare organization, guiding strategic initiatives that enhance patient care. With a record of success managing complex projects, budgets and teams across both public and private sectors, Hardee offers valuable insights on driving organizational success through disciplined execution and developing high-performing...

John Massie John Massie is an accomplished IT leader with over 20 years of experience. Currently serving as IT Director at Journey Group, he previously held director roles overseeing operations for companies in multiple industries. An expert in infrastructure, security and process improvement, John has implemented solutions to assess needs, increase efficiency and optimize service delivery. He brings a well-rounded perspective across sectors and focuses on meaningful impact through strategic and innovative technology applications. From Printers to the Cloud: John Massie’s Colorful Career Navigating Ever-Changing IT Landscapes. In this episode, tech strategy expert John Massie opens up about his eclectic...

Craig Hatmaker With over 40 years of experience, Craig Hatmaker is a results-driven IT professional skilled in optimizing technology investments. He has held director roles at global companies like Smithfield Foods and Canon. Now retired, Craig remains passionate about helping organizations solve business challenges through strategic solutions like his pioneering 5G methodology for component-based Excel modeling. His expertise lies in creatively addressing stakeholder needs to gain approval for initiatives. The Secret Excel Skills That Landed Craig Hatmaker Dream Jobs and Big Budget Approvals Have you ever wondered what skills IT leaders need to get their high-priority projects approved? In this...

Douglas Pierre O’Knightly Douglas Pierre O’Knightly is an Air Force veteran and lifelong gamer who brings creative solutions to high-value enterprises as a cybersecurity expert. His varied 20-year IT career includes starting businesses, designing games, and pioneering communications in war zones. Douglas loves solving complex tech problems with simple, efficient designs that minimize waste. With a passion for emerging tech, Douglas helps companies prep for cybersecurity regulations. Nerding Out on Cybersecurity with Douglas Pierre O’Knightly Join cybersecurity expert Douglas Pierre O’Knightly for a fascinating discussion covering his passion for Dungeons and Dragons and lessons learned from detecting a network breach...

David Caicedo David Caicedo is a tech sales leader with 15+ years of experience driving digital transformation and cloud adoption at major companies. He specializes in building strategic partnerships and delivering innovative solutions for healthcare and life sciences organizations. David has held various sales and account management roles and is currently a Strategic Business Manager at AWS. Inside Healthcare IT Challenges with David Caicedo Join us for an insightful episode as we delve into the world of AWS certifications and their impact on career opportunities in the tech industry. Our special guest, David Caicedo, a strategic business manager at Amazon...

Rick Schwab Rick Schwab is a distinguished professional in the IT and cybersecurity industry, with a rich history in managing complex ransomware attacks and identifying banking fraud. His career trajectory led him to a prominent role as the Director of IT at Cast Nylons Limited (CNL), a major producer of cast nylon in North America, overseeing managed services and infrastructure. Schwab’s vision extends beyond his current role, as he aspires to mentor the next wave of IT talent, utilizing his expansive technical knowledge and leadership acumen to foster their development in this dynamic field. Securing the Future: Rick Schwab on...

Jeremiah Ginn Jeremiah Ginn is a father, teacher, engineer, architect, author, advocate, and veteran focused on investing in others. He leads SDN evangelism across Fortune 500 companies. His 25 year tech career has spanned SD-WAN, SASE, NFV, multi-tenant cloud, and network infrastructure. He is an IEEE member contributing to SDN, SD-WAN, and SASE standards. As a cybersecurity evangelist at Acuative, he drives innovation to scale their XDR and cyber risk control offerings that reduce insurance costs by 70%. If you’re routing, you fail with Jeremiah Ginn We discuss cyber challenges with guest Jeremiah. Drawing from over 3,000 customers, Jeremiah explores...

Niel Nickolaisen As a CIO and IT strategist, Niel Nickolaisen has over 25 years driving digital transformation. He has led major initiatives at Western Governors University and other organizations. Currently VP of IT Strategy at Utah State focused on governance and next-gen infrastructure. Known for analytical thinking and mentoring CIOs. Holds an MS in MIS and graduated MIT’s Sloan CIO program. With his track record aligning technology and business goals, Niel is a high-impact IT leader. Niel Nickolaisen: From IT Micromanager to Influential Leader Niel Nickolaisen discusses workplace culture, overcoming limitations, leadership journey from micromanager to trust-based, operational excellence for...

Mike Yeh As CTO and product leader, Mike Yeh draws on 15+ years optimizing enterprise tech and cloud systems to help health tech and supply chain companies achieve 7-figure growth. With expertise across areas like omnichannel commerce, cybersecurity, and data analytics, Mike is focused on driving value through technology transformation. He leverages his  expertise in areas like cloud, data, and cybersecurity to help health tech and supply chain companies unlock 7-figure growth. The AI Takeover: How Mike Yeh Says It’s Transforming IT and Content Product leader Mike Yeh explores AI’s transformative impact on IT and content creation. From revenue acceleration...

Edward Chenard Edward Chenard is an experienced AI and data leadership expert, currently serving as Head of Data and Analytics at Shipwell. Specializing in building industry-specific AI, Edward created the first logistics language model and data engineering team at Shipwell. An MBA holder, he has also led innovative teams at Target, reducing ad spend by $50M while improving engagement. Edward has expertise in multiple industries thanks to roles spanning logistics, retail, and more. Decoding the Hype: The Fight to Focus AI on What Matters with Edward Chenard In this episode, Edward Chenard explores the potential impact of AI on industries,...

Keith R. Worfolk Keith R. Worfolk is an Innovative CTO, Transformative CIO, and Growth VP with expertise in product software, mobile, cloud engineering, architecture, big data pipeline, analytics, AI/ML, and cybersecurity/CISO. He currently is the Sr. Director of IT and Cloud Strategy at Wavestone. He has extensive experience in creating and executing enterprise IT solutions,...

Brett Settles Industry expert Brett Settles, serving as CTO and key advisor at PENTA ENGINEERING CORPORATION, wields a 20-year career marked by tech innovation. Brett’s focus on emerging tech and data utilization bolsters the performance across design, fabrication, and construction spheres. His resume includes the successful introduction of 3D BIM and reality capture tech at...

Michael Noe Michael Noe is a highly seasoned IT professional with over four decades of diverse experience across various sectors. He currently serves as the Director of Information Technology at SERVA Group, and previously held significant roles at EnTrans International LLC and Goldleaf Plastics. With a background spanning network administration, IT consulting, and managing technical...

James Ronyak James Ronyak, with almost four decades of experience, holds pivotal roles as VP of Technology at Mercatus Center, Managing Director at Institute of Humane Studies, and Chief Information Security Officer. His rich expertise encompasses project management, network infrastructure, systems administration, programming, and security. As an innovative, detail-oriented IT executive, Ronyak’s diverse skills and...

Dana Majid Dana Majid works at PCE Inc. and has a second-degree connection with the company. He graduated from the University of Nebraska-Lincoln in the Lincoln, Nebraska Metropolitan Area. He is a determined IT professional passionate about growth and overcoming challenges. He embraces opportunities, stays updated with technology, and believes in personal excellence. Navigating the...

Darin Ward With a background in telecom technology and extensive experience in managing PBX systems, Darin Ward brings expertise in navigating the challenges of the industry. From discussing security awareness to highlighting the potential benefits of telecom advancements, Darin offers valuable insights into optimizing operations and leveraging modern solutions for improved efficiency. Optimizing Your Legacy...

Adam Nold Adam Nold is the IT Manager at inDinero, an accounting software and services company founded in 2009 which had no internal IT until he joined. Throughout his career, he has controlled his own trajectory by taking it upon himself to look for roles with sufficient growth and earnings potential. What Adam Nold Has...

John Hust John Hust is the Director of IT at Specialty Dental Brands. His career in IT initially started off with temporary telecom work in the 90s, but it truly became his career when he joined the Air Force. He would go on to gain more experience, eventually moving into leadership positions in IT. Influencing...

Barry Goldstrom Barry Goldstrom is an experienced and esteemed IT professional with a broad career in various IT roles across the United States. With a career spanning over two decades, his vast experience in the Information Technology field offers deep insights into numerous aspects of IT management and implementation. Presently, Barry is the Information Technology...

George Horta George Horta is the Vice President Information Technology at ACS Industries. He is responsible for managing, leading, and cultivating a team that operates internationally. In George’s work, he focuses on the people and the process. The technology comes when those pieces are properly in place. Why George Horta Focuses on People and Process...

Kennie Rotunda Kennie Rotunda is the Vice President of IT & Business Change Management at Loenbro, a construction company that provides a single-source solution for a full range of industries. From his early days as a professional artist to his extensive 20+ years experience in IT management and project delivery, Kennie brings a unique perspective...

James Alvis James Alvis is the IT Manager at The Trevino Group. He was brought into the company with the mission of transitioning them from utilizing a management service provider to building their IT department internally. So far, their progress, led by James, has been very successful. How James Alvis Has Helped Cut Ties With...

Michael Faucher Michael Faucher is the Director of Information Technology for Columbia Center for Translational Immunology. Interestingly, Michael actually started his professional trajectory as a journalist, but in his 20s, he shifted his focus toward technology and systems architecture. Michael Faucher Explains the Constant Theft Attempts of Personal Health Information In this episode, Michael shares...

Tony Hart Tony Hart is the Director of Information Technology at Essentium. The organization manufactures 3D printers, including the plastic filaments that go along with them. Essentium also does contract work for the Department of Defense. How Business Project Management Helps IT Leaders with Tony Hart Tony is passionate about business process management and emphasizes...

Matt Huffman Matt Huffman, AKA Huff, is the Information Technology Manager at Reinders Inc. Matt wasn’t always drawn to computers. In fact, in his younger years his only experience was with Number Munchers and Oregon Trail. He even attended school to become a firefighter. That aside, he eventually found a great fit for his personality...

Doug Start Doug Start is the Director of Information Technology for the City of Grand Rapids, Michigan. After graduating with a bachelor’s degree in business education, Doug pursued a career as a teacher. Eventually, he would start teaching himself the skills that would transition him into the IT department. How Municipal Government IT Operates with...