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Become an excellent speaking communicator with your audience, clients, colleagues and prospects. Full of invaluable content, this show deals with everything about speaking, and includes interviews with successful entrepreneurs who share their top tips as well as masterclasses from speaker expert Susan Heaton-Wright.
- 269 - Can we just get along? A return to Civiity.
"Can we just get along" A return to civility.
Welcome back to the Superstar Communicator podcast! In today's episode, hosts Susan Heaton-Wright and Nick Simon are joined by special guest Diana Peterson More, a best-selling author and former employment lawyer. Together, they delve into the art of civil dialogue and the return to civility in today's challenging times. Diana shares insightful strategies for effective communication, using personal anecdotes and practical advice to navigate difficult conversations. From the power of "I" statements to the impact of the "lizard brain," this episode promises to offer valuable insights on how to foster understanding and find common ground in our interactions. So, join us as we explore the importance of courageous communication in cultivating a more harmonious and civil society.
Speaker Bios
" Diana Peterson More" is a best-selling author and former practicing employment lawyer who specializes in helping clients navigate difficult conversations and opposing views in the workplace. She is known for her expertise in people strategies and organizational systems to support strategic workplace goals. Susan is also a blogger, guest columnist, and frequent conference presenter, and has been featured in CEO Magazine and on numerous podcasts. She is dedicated to helping individuals and organizations effectively communicate and overcome challenging conversations and opposition within meetings.
Key Topics
Trusted Advisors: "But then, honestly, that and that's why I have kind of these trusted advisors because there are a few people that I didn't like for whatever reason, and I would kind of bend over backwards to be fair with those individuals, sometimes to my detriment."
— Diana Peterson More 00:10:0700:10:24
The Challenge of Objectivity in Performance Evaluations: "So that that suggests to me that one can never be a 100% neutral."
— Diana Peterson More 00:11:4400:11:48
Viral Topic: Survey on Worldviews
Quote: "Most of us tend to speak more frequently with people who agree with us."
— Diana Peterson More 00:14:1600:14:20
Empathy and Assumptions: "Listening without comment and really trying to understand is a way back, But it's difficult again because of that good old lizard brain."
— Diana Peterson More 00:18:1600:18:28
Climate Change Conversations: "I tend to watch science programs on our public TV. One of them is called Nova. And I said they had just shown something where, the reason they finally figured out why the pyramids at Giza were built there because in that time frame, there was a finger of the Nile that came around."
— Diana Peterson More 00:19:5100:20:07
The Proliferation of Online Media: "You can argue on opinions, but not on facts."
— Diana Peterson More 00:23:5800:24:02
Conflict Management: "I'm a real believer in conflict management as opposed to conflict resolution. And that's because most or many, at least seemingly today, most conflicts arise from a difference in values, heritage, culture."
— Diana Peterson More 00:24:1900:24:33
Diversity and Inclusion: "I went to Venice High School, which was extremely diverse, with races and ethnicities and religions. I mean, everybody was there, and we all learned how we could understand and get along with one another."
— Diana Peterson More 00:28:4500:28:58
Rodney King and the LA Riots: "Can we all just get along?"
— Diana Peterson More 00:34:3500:34:37
The Arc of Change: "The arc is always forward thinking and always to a better way."
— Diana Peterson More 00:37:0700:37:10
"Influences on Writing": "Yeah. I was, interested to see, you've been, a lawyer executive officer and an HR lead, and I was just wondering how, which of those, would you say has influenced your writing the most?"
— Nick Simon 00:03:2700:03:44
Viral Topic: Surprising Survey Data
Surprising Survey Data: "The book is based on 3 years of survey data. Did the survey data surprise you in any way?"
— Nick Simon 00:13:2100:13:24
"Importance of Effective Communication: 'But in fact, you've gotta communicate like a boss.'"
— Susan Heaton-Wright 00:00:4100:00:43
Navigating Difficult Conversations: "And part of the super superstar communicator work that we do is to have effective two-way conversations."
— Susan Heaton-Wright 00:00:4400:00:53
Title: Leadership and Communication in Turbulent Times
Quote: "Come Get It, Just Get Along, Rodney King, Courageous Communication, A Return to Civility."
— Susan Heaton-Wright 00:02:1200:02:19
"Opposite Sides in Many Things": "You mentioned early on that in your country at the moment there are 2 very opposite sides in many things, and we see this with lots of international events."
— Susan Heaton-Wright 00:16:3200:16:49
Quote: "So for example, the COVID, the vaccine was very polarizing, wasn't it? Certainly in this country, in in the United Kingdom, we have Brexit. And, you know, I have to be honest, I was in the library and somebody was with her finger in my face because she had an opposing view. I thought it was I thought it was a civilized conversation, but something triggered her. And these are nasty things."
— Susan Heaton-Wright 00:16:5100:17:21
Viral Topic: "Engaging with the Audience in a Virtual Event"
Quote: "So while we're waiting, if there is anybody that's listening who wants to ask a question, do feel free because, Diana clearly knows what she's talking about, and this is a really good opportunity to ask questions."
— Susan Heaton-Wright 00:21:5200:22:08
Quote: "There are many there are times we struggle with the unspoken words, especially with the ethnic minority and people of color. You feel from the conversation there is a lack of genuinity."
— Susan Heaton-Wright 00:26:2000:26:33
Quote: "Understanding the lizard brain and how we can get triggered or have a response, and then using facts rather than opinions. And finally, the superpower of listening without comment."
— Susan Heaton-Wright 00:31:4700:31:51
Authentic leadership can make the world a better place if we understood this.
— Susan Heaton-Wright 00:36:2700:36:29
"Courageous Communication, Return to Civility by Diana Peterson Moore, which is available on Amazon and other sites."
— Susan Heaton-Wright 00:37:4000:37:52
Transcript of "Can we just get along" a return to civility.
SuperStar Communicator
Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee.
Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence
We deliver:
● Masterclasses
● facilitate workshops
● deliver speeches
● face to face and virtually
● coach individuals.
Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work emailhello@superstarcommunicator.com look a tour website http://superstarcommunicator.com or why not book a call
Purchase a copy of the SuperStar Communicator 30 Day Plan here
We have a lovely gift for you: Grab your Career Accelerator Checklist here
Thank you for listening!
Mon, 30 Sep 2024 - 38min - 268 - The Power of Videos for Human Connection
The power of videos for human connection
In this episode of Superstar Communicator, hosts Susan Heaton-Wright and Nick Simon delve into the power of videos for human connection. They explore how videos can be used to connect with others in a digital world, the importance of storytelling through videos, and the impact of video length on audience engagement. Nick shares insights from his experience in editing videos for clients and highlights the significance of platforms like LinkedIn and Instagram for video sharing. The conversation also touches on the use of captions in videos and provides top tips for creating impactful video content. Listeners are invited to learn more about leveraging videos for communication and marketing as the hosts wrap up with information on how to connect with Nick for video editing services. So sit back, tune in, and discover the power of videos for forging meaningful connections.
Key Topics
The Evolution of Visual Stimulation: "Videos are basically a storytelling device that you can use to show off or portray a story you want to tell." — Nick Simon 00:02:3400:02:41
"Podcast Content Creation": "It all differs, what you want to do, really. You can have 1 or 2 hour podcasts that, people can put on there in the background, or you can have 1 minute, snippets of a conversation or a story."
— Nick Simon 00:02:4800:03:06
"The Power of Human Connection": I think there's, the human element. There's the element that you can, fully involve yourself or imagine yourself in this scenario, that helps you be able to understand what's going on in the story.
— Nick Simon 00:03:2200:03:38
"Maximizing Content Creation Efforts": And the end product is 28 minutes of content that you can post whenever you want, consistently once a week or something like that. And when you do that consistently, it builds up to a following. So it's very useful.
— Nick Simon 00:04:2800:04:45 Viral Topic: Content Strategy for Different Social Media Platforms
Quote: "Yeah. It it depends where, what your, brand is. In this case, it was an accountancy firm, and that is, hyper business. So it would be on LinkedIn hosting on LinkedIn, with a very focused approach of career advising."
— Nick Simon 00:04:5600:05:16 The Impact of TikTok on Creativity and Business: "As a composer, it is essentially the
most creative and open space for music at the moment, in my opinion." — Nick Simon 00:06:3100:06:35
Captioning in Video Content: "Captions are an amazing tool for simply raising that chance of success for video to be watched over and over again."
— Nick Simon 00:07:5000:07:54 Viral Topic: The Power of Video Editing
Quote: "And I think that's the, in essence, what video editing is or the video making is. It's essentially creating content that can be consumed by people who have that kind of interest and want to learn more."
— Nick Simon 00:09:0000:09:13 Creating a Showreel as a Creative: "It's a really important video thing that you have up
your sleeve whenever you're networking or building connections." — Nick Simon 00:09:4200:09:49
Viral topic: Effective social media platforms for networking
LinkedIn: "The best way for me is LinkedIn. I frequently use it every day. And that's, in my opinion, the most business like social media that you can, simply reach out to other people you're interested in working with."
— Nick Simon 00:11:1200:11:30
The Power of Videos for Human Connection: "Using videos for human connection is a very, very powerful way to connect with other people." — Susan Heaton-Wright 00:01:0000:01:07
Viral Topic: Targeting Audiences on Different Social Media Platforms
Quote: "It's interesting, isn't it, thinking about who you're wanting to target and what the purpose is of the video?"
— Susan Heaton-Wright 00:07:0100:07:09 Viral Topic: The versatility of showcasing events
Quote: "Can it also be used for showcasing a particular event like you did with the art event? Do you have anything that's coming up in your diary to edit?"
— Susan Heaton-Wright 00:09:1500:09:25 Contacting the Editor for Video Editing Services: "Before we go, obviously, this is work
that you do."
— Susan Heaton-Wright 00:10:5200:10:55
Viral Topic: Video Marketing
Quote: "If you are thinking or considering using videos as part of your marketing to either showcase your expertise or to share knowledge, do get in touch with Nick."
— Susan Heaton-Wright 00:12:0300:12:18
Transcript of The power of videos for human connection
SuperStar Communicator
Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee.
SuperStar Communicator
Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence
We deliver:
● Masterclasses
● facilitate workshops
● deliver speeches
● face to face and virtually
● coach individuals.
Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work emailhello@superstarcommunicator.com look a tour website http://superstarcommunicator.com or why not book a call
Purchase a copy of the SuperStar Communicator 30 Day Plan here We have a lovely gift for you: Grab your Career Accelerator Checklist here Thank you for listening!
Fri, 30 Aug 2024 - 13min - 267 - Communicating remotely
Communicating remotely when you work remotely or leading remote teams
In this episode of the Superstar Communicator podcast, hosts Nick Simon and Susan Heaton-Wright delve into the world of remote work and leading remote teams. They discuss the challenges and benefits of working remotely, sharing expert insights and personal experiences. From communication tools and managing expectations to building trust and mutual respect, they provide valuable tips for both remote workers and leaders. Join them as they explore the evolving landscape of remote work and its impact on effective communication. Tune in and be inspired to enhance your remote work experience and leadership skills.
Download the transcription here.
Key Topics
Viral Topic: Remote Collaboration Quote: "It's very useful to be able to essentially work remote with people." — Nick Simon 00:00:5700:01:03
Viral Topic: Remote Work and Commuting
Quote: "And, there are solutions for that such as getting a rent renting a place or buying a place in, closer to the work. But that can be incredibly expensive."
— Nick Simon 00:02:2500:02:39
"Challenges of Remote Work": "And in a way, working from home can be more distracting because there's less, you might be working in your bedroom or something like that. It's it's, not as good in terms of, being able to focus on work."
— Nick Simon 00:04:2600:04:41
Viral Topic - Remote Work: "I work remotely, and I would say that there is a benefit to going to an office and having those kind of loose relationships with other coworkers because it's sort of a mutual interest and that kind of thing."
— Nick Simon 00:05:1700:05:20
Remote Work: "With the Internet, it is easy to connect to people and especially tech support tech is based around the Internet and having servers."
— Nick Simon 00:07:1600:07:26 Viral Topic: The Simplicity of Online Video Editing
Quote: "It's quite straightforward in that way that you receive a video to edit on an online spreadsheet. You finish it and then post it. And I guess, it's quite simple to simply just communicate and give an ETA to when you'll post it."
— Nick Simon 00:08:2000:08:30 Viral Topic: Remote Work Management
"Remote working is relatively new as a thing, so there'll probably be a solution to that soon."
— Nick Simon 00:09:5300:09:56
Viral Topic: Future of Remote Work Software
Quote: "And also, I think, there could be a software, similar to Microsoft's, Teams or, if you're depending on what work you're doing. If you're doing accounting, it could be, a special remote work Microsoft Excel spreadsheet, that kind of thing that, monitors and gives a kind of history of entries, something like that that could be, created in the future, to do that kind of work."
— Nick Simon 00:10:5700:11:27
Managing Expectations in Work Relations: "So I suppose, manage expectations in general. Don't be too I guess if you're work creating new work relations, it's quite difficult to manage expectations with someone who's new, and you're not aware of
how long they take. But in the long run, having trusted people to do that work without having to micromanage them, that's the key to keeping a a a healthy kind of work balance."
— Nick Simon 00:13:5400:14:25
Viral Topic: Meeting Your Boss in Person
Quote: "And also I think, if you're working remotely and you've never met your boss before, it might be nice to actually go and meet them because that's, yeah, it's a nice kind of get together and you can have a nice, coffee."
— Nick Simon 00:14:5000:15:00 Remote Work: "We obviously work remotely. We are not in the same studios, and, I know from my perspective, I work with my suppliers, of course, Nick's one of them, remotely." — Susan Heaton-Wright 00:00:3200:00:46
The Future of Work: "Business leaders are particularly keen to work remotely or have more flexibility in their work patterns."
— Susan Heaton-Wright 00:01:5800:02:03 Viral Topic: Remote Work Challenges
Quote: "But there is the problem. And for leaders, this is a challenge, really. How do you monitor what people are doing at work? Are they actually doing their work or are they watching films on Netflix? How can you check that people are doing the work?"
— Susan Heaton-Wright 00:03:3900:03:58 Viral Topic: Minimizing Distractions in the Workplace
Quote: "But do you think working at in an office where there are other people around you, you can be distracted by a conversation, you know, it's the final of the of the traitors today, there being massive conversations about who's going to win the money, which remotely you wouldn't have."
— Susan Heaton-Wright 00:04:4200:05:04
Remote Work Challenges: "How does that work remotely?"
— Susan Heaton-Wright 00:06:5200:06:54
"The Future of Work": Do you think that they should think of jobs, work being a series of small tasks or small projects so that they can see when they are completed?
— Susan Heaton-Wright 00:08:5700:09:09 Micromanagement in the Workplace: "But personally, as a leader, I would feel very
uncomfortable about micromanaging in that way." — Susan Heaton-Wright 00:10:1600:10:21
Remote Work Tips: "I would say first and foremost, communication is key. Keeping in touch with you, updating you, making sure you know what I'm working on, and making sure that you feel comfortable with that. I think secondly, setting clear expectations, making sure that we're aligned on what needs to get done and when it needs to get done by. And then I think lastly, results speak for themselves. So as long as I'm able to deliver on what I say I'm going to do and you see the output of that, then there should be no concern."
— Susan Heaton-Wright 00:11:5300:11:55
Building Trust and Mutual Respect Through Communication: "So what we've been talking about really is one of the essentials of being a superstar communicator and it's thinking about the ways that we can build up trust and mutual respect and how we work together through using communication."
— Susan Heaton-Wright 00:15:3700:15:56 Viral Topic: The Value of Diverse Perspectives
Quote: "Thank you very much for your input, Nick, because, you know, you're seeing things from another perspective and that's what makes these conversations so useful."
— Susan Heaton-Wright 00:16:2100:16:31
Transcript of The power of videos for human connection SuperStar Communicator
Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee.
SuperStar Communicator
Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence
We deliver:
● Masterclasses
● facilitate workshops
● deliver speeches
● face to face and virtually
● coach individuals.
Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work emailhello@superstarcommunicator.com look a tour website http://superstarcommunicator.com or why not book a call
Purchase a copy of the SuperStar Communicator 30 Day Plan here We have a lovely gift for you: Grab your Career Accelerator Checklist here Thank you for listening!
Wed, 21 Aug 2024 - 17min - 266 - Is International Women's Day Still Relevant for Young People
Is International Women’s Day still relevant for young people
INTRODUCTION
Welcome to another episode of the Superstar Communicator podcast, where today we delve into the ongoing relevance of International Women's Day for young people. Hosted by Nick Simon and Susan Heaton-Wright, this episode explores recent events, including a controversial remark from Boris Johnson and the theme of "Inspire Inclusion" for this year's International Women's Day. Join us as we discuss the need for increased safety measures for women, the role of male allies in supporting women's empowerment, and the impact of online harassment on girls' confidence. We'll also touch on the origins of International Women's Day, global celebrations, and corporate responses to the event, all while highlighting the ongoing importance of gender equality and the historic achievements of women. Tune in for an insightful conversation that aims to shed light on the significance of International Women's Day for young people today.
Viral Topic: "The Power of Spoken Communication"
Quote: "We're here to create intriguing interest about spoken communication to empower you to speak and communicate with confidence, clarity, and credibility in all of your business conversations."
— Nick Simon 00:00:0600:00:16
Viral Topic: International Women's Rights
International Women's Rights: "So tomorrow, it's a day to shed light on those countries as well."
— Nick Simon 00:04:0800:04:14
Viral Topic: Celebrating Pride in the City
Pride Parade Celebrations: "I'm aware that there are, things like, similar to the the pride parades, there are, big celebrations going on in the city."
— Nick Simon 00:06:5900:07:10
Diversity in Corporate Leadership: "But, really, the best way to do that is to shed light on their own, diversity within the corporate realm. So the 1% showing how their CEOs are based around a diverse leadership."
— Nick Simon 00:09:3100:09:39
Viral Topic: The Psychological Impact of Internet Communication
Quote: "So I think there's a kind of psychological element that people actually don't see the effects of what they're doing, or, they don't think that they're going to have repercussions as badly."
— Nick Simon 00:14:1600:14:27
Viral Topic: Online Anonymity and Gender Inequality
Quote: "I think it does fall down to that, Internet kind of anonymous 2 things, sir. Element that people can simply say what they want without any repercussions."
— Nick Simon 00:23:1200:23:22
Viral Topic: Women's Safety
Women's Safety: "I know that the women I know, especially from university, they're always looking to walk in a group, home, which is there is that fear. So I think in general, a positive mindset for output from the police as well."
— Nick Simon 00:26:1400:26:19
Gender Bias in Corporate Leadership: "So I think there is a a needed discussion within the higher realms of, a CEO and, the higher roles that needs to be happening as well."
— Nick Simon 00:28:2200:28:36
Viral Topic: Social Media's Role in Supporting Annual Events
Quote: "So, my outlook on, on social media shows that it's still, a huge thing that goes around, a huge presence, on the day. And, I see I see last year, I saw many people posting online, showing their support. So I think it is definitely, an annual thing that will happen every year."
— Nick Simon 00:29:2500:29:53
Transcript of Is International Women’s Day still relevant for young people
SuperStar Communicator
Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee.
Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence
We deliver:
● Masterclasses
● facilitate workshops
● deliver speeches
● face to face and virtually
● coach individuals.
Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work emailhello@superstarcommunicator.com look a tour website http://superstarcommunicator.com or why not book a call
Purchase a copy of the SuperStar Communicator 30 Day Plan here
We have a lovely gift for you: Grab your Career Accelerator Checklist here
Thank you for listening!
Wed, 14 Aug 2024 - 32min - 265 - The power of mentoring with Michelle Connolly
Welcome to another episode of the Superstar Communicator podcast! In this episode, we delve into the power of mentoring with our special guest, Michelle Connolly, a senior manager at Pfizer and a women's mentoring program director. Together with our hosts, Susan Heaton-Wright and Nick Simon, we explore the significant benefits of mentoring such as increasing engagement, personalized customer experiences, and team retention. We discuss the importance of women's mentoring programs in providing support and opportunities for women to become leaders. Additionally, Michelle shares insights on being a mentor, finding a mentor, and the qualities of a good mentor. Join us as we uncover the impact of mentoring and empower leaders to cultivate meaningful mentoring relationships.
Speaker Bios
Michelle Connolly is a passionate advocate for mentoring, bringing a fresh perspective to the conversation. She believes that mentors play a crucial role in guiding and shaping our lives, serving as experienced and trusted advisors. With a focus on Canada, she emphasizes the importance of mentoring and hopes to inspire others to see it in a new light. Michelle believes that mentors, whether formal or informal, help individuals see themselves in a different way and are essential for personal and professional growth. She is excited to share her insights and make a difference in the world of mentoring.
Key Topics
Viral Topic: Mentoring
"Mentoring, to me, is about being a good listener, providing advice when asked, and supporting people to accomplish their goals.": Michelle Connolly
— Susan Heaton-Wright 00:00:2400:00:26 Viral Topic: The Importance of Mentors
Mentorship and guidance have played a crucial role in my life. - "So, Nick, have do who have you had as mentors throughout your life?"
— Susan Heaton-Wright 00:04:5500:05:01
Mentorship: "What advice would you give to someone who wants to become a mentor or gain a mentor?"
— Susan Heaton-Wright 00:07:0100:07:08 Mentoring Benefits and Responsibilities: "I've noticed your messages, and that is if
there is a mentoring scheme in an organisation and there are and there are benefits to the mentor as for their professional development, but they don't show up. They don't really do a good job for the mentee. Any tips on how to manage that situation?"
— Susan Heaton-Wright 00:09:0000:09:22 Viral Topic: Mentorship in Healthcare
"Mentoring people, so here to listen and hear how I can be the best possible mentor."
— Susan Heaton-Wright 00:11:0100:11:07
Adjusting Your Mindset When Faced with Failure: "Can you share how to adjust your mindset when you don't achieve what you're working towards? Oh, that's a good question."
— Susan Heaton-Wright 00:11:4500:11:55 Viral Topic: Acknowledging Appreciation
Quote: "What a powerful subject. So thank you, Michelle, and thank you, Simon." — Susan Heaton-Wright 00:15:2100:15:26
Mentoring Your Team: "I'm looking down the list of people that are here that have commented. I know I'm gonna shout out for Simon Drake because I know what a good leader you are, and I'm absolutely certain that you do mentor your talent. Michelle, you're also a leader."
— Susan Heaton-Wright 00:23:1900:23:38
Benefits of Mentoring in the Workplace: "The benefits of mentoring without the shadow of doubt, it increases engagement and ownership, thus ensuring your customers receive a really personalized experience from team members who are bought into what you do as a business."
— Susan Heaton-Wright 00:26:4900:27:04
Mentorship: "The fact that we can grow as people both by being a mentor and being mentored."
— Susan Heaton-Wright 00:33:3700:33:44
Transcript of The Power of Mentoring
Speaker Bios
Michelle Connolly is a passionate advocate for mentoring, bringing a fresh perspective to the conversation. She believes that mentors play a crucial role in guiding and shaping our lives, serving as experienced and trusted advisors. With a focus on Canada, she emphasizes the importance of mentoring and hopes to inspire others to see it in a new light. Michelle believes that mentors, whether formal or informal, help individuals see themselves in a different way and are essential for personal and professional growth. She is excited to share her insights and make a difference in the world of mentoring.
SuperStar Communicator
Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee.
SuperStar Communicator
Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence
We deliver:
● Masterclasses
● facilitate workshops
● deliver speeches
● face to face and virtually
● coach individuals.
Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work emailhello@superstarcommunicator.com look a tour website http://superstarcommunicator.com or why not book a call
Purchase a copy of the SuperStar Communicator 30 Day Plan here We have a lovely gift for you: Grab your Career Accelerator Checklist here
Thank you for listening!
Tue, 30 Jul 2024 - 34min - 264 - The power of the outsider
Introduction: Welcome to the SuperStar Communicator podcast! In today's episode, we delve into "The Power of the Outsider" with our special guest, Samuel Kasumu. Tune in as we navigate through these challenges and explore the incredible insights that Samuel brings to the table. Samuel is a remarkable social entrepreneur, commentator, and strategist, having served as a special adviser to Prime Minister Boris Johnson, focusing on civil society and communities. As the most senior black adviser in government, he has been instrumental in setting up initiatives to support the progression of Britain's black and minority ethnic population. Samuel's experiences and perspectives shed light on the true power that lies in standing outside the norms and challenging the status quo. Join us as we uncover the strategies, psychology, and importance of outsiders in shaping our societies, organizations, and politics. Let's dive into this captivating conversation with Samuel Kasumu on "The Power of the Outsider".
Key points from the interview
03:06 Accidental achievement: record-breaking votes for student.
05:34 Privileged people have most access, not smarts.
12:32 Outsiders can use their uniqueness as advantage.
14:21 Challenging to be heard, utilize value. Overcoming biases, building allies, communicating goals. Flourishing may require leaving.
19:18 Values need stretch; cultures don't happen randomly. Embrace diversity, encourage respectful disagreements. Culture starts at the top.
29:17 Inclusion, standards, purpose, direction, diversity, power, dominance
Download the transcript of the interview
Samuel Kasumu is an award-winning social entrepreneur, commentator, and strategist. Until his resignation in April 2021, Samuel Kasumu was the most senior Black advisor in government and served as Special Advisor to Boris Johnson on the Civil Society and Communities brief. His work included leading on the cross-government vaccine deployment, and while under former Prime Minister Theresa May he was a member of the Race Disparity Audit Advisory Board. Samuel is the founder of Inclusive Boards, an executive headhunting firm specialising in non-executive board appointments across sectors. Samuel has been involved in setting up and growing a number of initiatives to support the progression of Briton's black and minority ethnic population, including a student network connecting peers with employers and a campaign that supported over 8000 start-up businesses. He has won numerous awards for his work including Barclays Business Enterprise Award, the CBI's Young Star of Enterprise Award, and Entrepreneur Champion of the Year.
SuperStar Communicator
Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee
Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence.
We deliver:
· masterclasses,
· facilitate workshops,
· deliver speeches –
· face to face and virtually
· coach individuals.
Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call
Purchase a copy of the SuperStar Communicator 30 Day Plan here
We have a lovely gift for you: Grab your 10 top tips to presenting here
Thank you for listening!
Wed, 27 Mar 2024 - 34min - 263 - Navigating Cross-Cultural Communication
Welcome back to another episode of the Superstar Communicator podcast, where we delve into the fascinating world of cross-cultural communication. In today's episode, our hosts, Susan Heaton-Wright and Nick Simon, are joined by special guest Michael Gates, a renowned authority on understanding different cultures. Michael brings over 30 years of experience in the field of cross-culture, and in this episode, he shares valuable insights on mastering cross-cultural communication.
Throughout the episode, Michael shares two real-life examples related to air travel that highlight the challenges and nuances of intercultural communication. From a delay caused by bad weather to a situation involving a Russian and a German passenger, these stories provide a glimpse into the complexities of cross-cultural interactions. But it's not just about air travel; Michael takes a deeper dive into the various cultural communication styles and how they impact our interactions. From linear professions like engineering and accounting to multi-active professions such as sales and marketing, he explores how different cultural backgrounds shape our communication strategies. Furthermore, Michael delves into the dangers of stereotyping and generalizations, recounting personal experiences teaching about India and challenging prevailing misconceptions. He emphasizes the importance of cultural assessment, teamwork, and effective communication in international projects. Join us as we explore the intricacies of cross-cultural communication and learn valuable strategies for navigating diverse cultural landscapes. Get ready for an enlightening conversation filled with practical tips and captivating stories. Let's dive right in!
Michael Gates is owner of Michael Gates CrossCulture and an associate fellow at the Said Business School, University of Oxford. He has been in the field of cross-culture for more than 30 years, following 5 years in radio in Manchester, and a couple of years teaching communication skills.
Key points from the interview
[00:00:02] Welcome to the Superstar Communicator podcast.
[00:05:08] Culture: collective programming of the mind, experiences, parents, history, language, religion.
[00:07:18] Dangers of stereotyping; limited personal experience.
[00:11:10] Flight delay blamed on bad weather in Munich.
[00:14:28] Stereotypes impact international team dynamics greatly.
[00:18:04] Multi active professions include sales and marketing. Multi active leaders are good at emotionally persuading people but may be disorganized or break rules. Reactives focus on listening and promoting harmony, especially in Far East cultures.
[00:20:53] Misunderstood ideas about Southeast Asia's communication style.
[00:24:14] Building trust through cross-cultural workshops and communication.
[00:29:50] Using AI for short answers in intercultural questions
[00:33:03] Culturally attuned language program in multiple languages.
[00:35:02] Keep it simple, no idioms, adapt style.
[00:40:18] Person considered proposal, hesitated due to grammar fears.
[00:41:04] Adapting to cultural differences: talk or observe.
Download the transcript of the interview
SuperStar Communicator
Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee
Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence.
We deliver:
· masterclasses,
· facilitate workshops,
· deliver speeches –
· face to face and virtually
· coach individuals.
Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call
Purchase a copy of the SuperStar Communicator 30 Day Plan here
We have a lovely gift for you: Grab your 10 top tips to presenting here
Thank you for listening!
Wed, 29 Nov 2023 - 45min - 262 - Men's Health and International Men's Day with Mike Pagan
Welcome to the SuperStar Communicator podcast! In this episode, we dive into a thought-provoking conversation on International Men's Day with special guest, Mike Pagan. Together with Susan Heaton-Wright and Nick Simon, Mike shares his insights on the importance of peer support, mental wealth for men, and the impact of social media on mental health. We explore personal stories, practical tips, and expert advice on creating a supportive network, prioritizing self-care, and navigating the challenges of modern work environments. Join us as we delve into this engaging discussion and gain valuable takeaways for personal growth and well-being.
Key points from the interview
01:57 Men need help asking for support, vulnerability.
05:48 Transitioning through life stages, evolving with people.
08:03 Identify genuine support in your network.
11:14 Active mindfulness through physical activities like rugby.
15:52 Teenage daughter faces FOMO and social pressure.
17:27 Echo chamber of algorithms reinforces bias on social media.
21:33 Hybrid work is here to stay.
26:50 Men must be open and seek support.
29:15 Bob called for intuitive reason, hospital official insight.
31:28 FAF: False start of feeling fulfilled, mental wealth, well-being, support, reach out, recall, relate.
Download the transcript of the interview
About Mike: Mike Pagan has always been passionate about creating a space for men to ask for help and be vulnerable. He recognizes the historical tendency for men to be reluctant to seek assistance and is committed to changing that narrative. With a focus on promoting mental health and well-being for men, Mike is dedicated to establishing frameworks that allow for vulnerability and imperfection. His mission is to encourage men to put their hands up and ask for help, creating a more open and accepting environment for all. More information: https://mikepagan.com
SuperStar Communicator
Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee
Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence.
We deliver:
· masterclasses,
· facilitate workshops,
· deliver speeches –
· face to face and virtually
· coach individuals.
Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call
Purchase a copy of the SuperStar Communicator 30 Day Plan here
We have a lovely gift for you: Grab your 10 top tips to presenting here
Thank you for listening!
Wed, 15 Nov 2023 - 33min - 261 - Building a Strong Brand and Community: The Power of Radical Humility in Business with Jeffrey Hayzlett
Welcome to another exciting episode of the SuperStar Communicator podcast, where we delve into the world of business, communication, and success. Today, we have the privilege of hosting the incredible Jeffrey Hayzlett, a renowned business expert and media personality. In this episode, Jeffrey shares invaluable insights on why radical humility is the key to success. He reveals how building a strong brand, creating engaging content, and connecting with your audience can propel you to new heights. Through his own experiences, including being a Chief Marketing Officer and a judge on The Celebrity Apprentice, Jeffrey offers practical advice for businesses big and small. So grab a cup of coffee, sit back, and join us as we explore the power of radical humility with Jeffrey Hayzlett. Let's get started!
Jeffrey Hayzlett is a primetime television host of C-Suite with Jeffrey Hayzlett and Executive Perspectives on C-Suite TV, and business podcast host of All Business with Jeffrey Hayzlett on C-Suite Radio. He is a global business celebrity, speaker, best-selling author, and Chairman and CEO of C-Suite Network, home of the world’s most trusted network of C-Suite leaders.
Key points from the interview
[00:01:17] "Appreciate opportunity to connect with worldwide audience."
[00:03:39] Open network, build brand, engage community, attract customers.
[00:11:31] Create great content, share it strategically.
[00:14:18] Radical humility, transparency leads to success.
[00:18:34] Communication has changed from broadcasting to personalization.
[00:22:04] Trusted network in business with credible content.
[00:26:42] Importance of social media, listening and feedback.
[00:28:52] Jeff has four bestselling books, emphasizes importance of people over profit, contact at Jeff@csuitenetwork.com , active on social media.
Download the transcript of the interview
SuperStar Communicator
Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee
Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence.
We deliver:
· masterclasses,
· facilitate workshops,
· deliver speeches –
· face to face and virtually
· coach individuals.
Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call
Purchase a copy of the SuperStar Communicator 30 Day Plan here
We have a lovely gift for you: Grab your 10 top tips to presenting here
Thank you for listening!
Thu, 09 Nov 2023 - 31min - 260 - Celebrating the 30 Day Plan from SuperStar Communicator
Celebrating the 30 Day Plan from SuperStar Communicator
Introduction: Hello, everybody. It is a very exciting day because I am am launching the Superstar communicator 30 day plan. And very exciting. I have have contributed to other books in the past, which has been a huge honor but this is my first one of a number that I'll planned. And I have my partner in crime from podcasting. Nick Simon, who's gonna ask me some questions about the superstar communicator 30 day plan.
Key points from the interview (bold)
[00:02:23] Celebrate strengths, challenge weaknesses, grow skills.
[00:04:27] Smiling changes conversation dynamics and perceptions.
[00:06:56] Amazon offers Susan Heaton- Wright's 30-day plan.
Download the transcript of the interview (add link from SuperStar Communicator)
https://superstarcommunicator.com/wp-content/uploads/2023/09/30-day-plan-transcript.pdf
SuperStar Communicator
Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee
Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence.
We deliver:
· masterclasses,
· facilitate workshops,
· deliver speeches –
· face to face and virtually
· coach individuals.
Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call
Purchase your copy of the 30 Day Plan here:
We have a lovely gift for you: Grab your 10 top tips to presenting here
Thank you for listening!
Tue, 31 Oct 2023 - 09min - 259 - Talking on Eggshells: managing difficult conversations
"On this episode of SuperStar Communicator, our hosts Susan Heaton-Wright and Nick Simon are joined by the renowned speaker and pitch coach, Sam Horn.
In this episode, Sam shares a powerful technique on what to say in the first 60 seconds of a presentation, pitch, or negotiation that will captivate your audience, earn their respect, and generate buy-in.
She encourages listeners to shape behavior rather than shame it, and shares practical tips on how to introduce oneself effectively and provide specific details to facilitate follow-up conversations. With her wealth of knowledge and experience, Sam Horn aims to help listeners improve their communication skills, handle difficult situations, and have honest conversations. Whether you're navigating corporate environments, personal relationships, or any other aspects of life, Sam's teachings and insights will equip you with the tools you need to confidently express yourself and cultivate meaningful connections. So tune in to this enlightening episode of Susan Heaton-Wright with Sam Horn, and discover how to effectively navigate conversations, make a lasting impression, and communicate with impact.
Key points from the interview:
00:02:44] Disagreeing with friends, focus on common ground.
[00:09:19] Discover four conflict styles: avoid, accommodate, angry, assert.
[00:13:31] Counselor sets boundaries for student support.
[00:23:26] Technique to win respect and buy-in in 60 seconds.
[00:30:31] Invite, incentivize, introduce, be memorable, provide contact information, offer value, increase engagement.
[00:37:17] Criteria for publishing a book: show the shift.
[00:42:11] Joe started as an individual consultant. Then he created an umbrella brand called "Brief Lab" to stand out. This led to a book deal and a successful career.
[00:48:49] Umpire stops fighting, avoid blaming, find solutions instead of fault. Remove "no can't," use "yes as soon as."
[00:55:24] Avoiding conflict won't make it better.
[00:59:01] Growing up in silence, tiptoeing around relationships.
Sam Horn is the Founder/CEO of the Tongue Fu! Training Institute. She is the originator of the trade-marked communication process called Tongue Fu! which has been taught to hundreds of organizations worldwide - including Oracle, Intel, Accenture and Outsystems. Her newest book TALKING ON EGGSHELLS received a cover endorsement from Whole Foods founder John Mackey who calls it "the course-correct for today's cancel culture.
People can contact us at Sam@SamHorn.com to receive a free WORDS TO LOSE - WORDS TO USE reminder card they can post by their desk and on their refrigerator to keep these tips in sight, in mind so they say what they want to say ... the first time and every time. You can purchase her latest book "Talking on Eggshells" HERE
SuperStar Communicator
Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee
And why not subscribe to our podcast!
Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence.
We deliver:
· masterclasses,
· facilitate workshops,
· deliver speeches –
· face to face and virtually
· coach individuals.
Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call
We have a lovely gift for you: Grab your 10 top tips to presenting here
Thank you for listening!
Tue, 29 Aug 2023 - 1h 02min - 258 - Trust, Connection, and Building Strong Teams: Insights from Scrum Master Angela Johnson
On this episode of SuperStar Communicator podcast, host Susan Heaton-Wright interviews Angela Johnson, a certified Scrum trainer and author. They discuss the importance of trust and communication in building strong teams, particularly in the context of implementing Scrum and Agile methods. Angela shares her experience teaching virtual classes during the pandemic, detailing how her organization had to quickly adapt and pivot to virtual teaching to stay afloat. She highlights the challenges of teaching virtually to a global audience, recognizing the need to be more aware of cultural and linguistic differences.
Key points from the interview:
[00:00:26] interviewing Angela Johnson on Scrum.
[00:06:42] Diverse opinions, respectful disagreement lead to strength.
[00:10:26] Certifications are important but not sufficient.
[00:11:32] Scrum Alliance adapts classes to virtual format.
[00:17:47] Adapted classes virtually changed world of work.
[00:19:16] Breaking silos, sharing knowledge, and promoting transparency.
[00:24:04] Building trust through vulnerability and shared experiences.
[00:26:33] Teams need agreements for effective collaboration. Some teams have them, but they may need revision. Guardrails can be set for behavior and decision-making. An expired agreement can lead to toxic behaviors.
[00:29:43] Book about failures turned into valuable learning.
[00:32:20] Engaging interview sparks thoughtful reflections and gratitude.
Angela Johnson is a Certified Scrum Trainer (CST) and the author of “The Scrum Master Files: secrets every coach should know”. As a professional people geek, Angela helps others successfully implement Scrum and Agile to achieve their goals and objectives. You can contact Angela at https://scrumfiles.com where you can also purchase her book.
SuperStar Communicator
Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee
And why not subscribe to receive great content from us.
Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence.
We deliver:
· masterclasses,
· facilitate workshops,
· deliver speeches –
· face to face and virtually
· coach individuals.
Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call
We have a lovely gift for you: Grab your 10 top tips to presenting here
Thank you for listening!
Tue, 08 Aug 2023 - 33min - 257 - Using the Superpower of Listening
On this episode of SuperStar Communicator titled host Susan Heaton-Wright and co-host Nick Simon engage in a live discussion with guest Raquel Ark. The episode dives deep into the importance of listening in leadership and creative problem-solving.
The episode highlights the episodic nature of listening, with moments of focused attention being crucial. Listeners are encouraged to pay attention to when they listen at their best and recreate those conditions to foster effective listening. Self-listening and feedback are also discussed as methods to improve listening skills.
Key points from the podcast:
00:03:00] Listening is a powerful and energizing superpower.
[00:04:26] Effective listening: being present, fully engaged.
[00:12:32] Listening is harder than people think. It's important for leaders to listen to their teams. Good listening promotes complex thinking and understanding. Asking questions and showing genuine interest is key.
[00:17:13] Listening and showing interest is crucial.
[00:19:31] Powerful listening: ask questions and follow.
[00:22:39] Leaders need clarity, discipline, and structure in listening. They should create conditions for effective listening.
[00:28:39] Allow yourself to fail and start over.
[00:34:20] Powerful women write book on embracing equity.
[00:38:41] Thank you Nick and Raquel, much appreciated.
Download the transcription here.
Raquel Ark, MA, CPC, is a podcast host, speaker, mentor, coach and trainer. She has over 25 years of experience in multinational corporations and academia, currently spending most of her time in tech. She is the Founder of listening ALCHEMY, a communication training and coaching organisation including foundational, evidence-based listening and communication programs. She is the podcast host of the listening SUPERPOWER podcast focused mainly on listening in teams and organisations for more effective communication. She has spoken on the TedX stage. Raquel is currently the President of the International Listening Association. She is a Puerto Rican-American living in Germany.
You can contact her here:
Email: contact@listeningalchemy.com Website: https://listeningalchemy.com/ LinkedIn: https://www.linkedin.com/in/raquel-ark-b2067613/?originalSubdomain=de Facebook: https://www.facebook.com/people/Listening-Alchemy/100027214076836/ Instagram: https://www.instagram.com/listening_alchemy/ listening SUPERPOWER podcast: https://listeningalchemy.com/podcast/
SuperStar Communicator
Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee
Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence.
We deliver:
· masterclasses,
· facilitate workshops,
· deliver speeches –
· face to face and virtually
· coach individuals.
Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call
We have a lovely gift for you: Grab your 10 top tips to presenting here
Thank you for listening!
Fri, 28 Jul 2023 - 40min - 256 - Understanding the X Men The Neurodiverse Talent, in the world with Diva Diaz
On this episode of the SuperStar Communicator podcast, we dive into the world of neurodiversity and communication with guest Diva Dias. Diva believes that those who are neurodiverse have a unique superpower when it comes to communication due to their curiosity and open-mindedness. This perspective also allows them to look at situations in multiple ways, leading to creative solutions that others may not consider.
Diva also discusses the role of AI in emotional intelligence and why we should embrace diverse forms of communication versus relying on technology as the norm. Additionally, the importance of creating a culture where neurodiverse employees feel free to express themselves and share their thoughts is emphasized, along with tips on how to combat self-judgment and get out of overwhelm.
Diva Dias is a global speaker and facilitator of Access Consciousness classes and seminars, who shares her perspective on curiosity as a driving force behind innovative solutions in the marketplace and how understanding our differences can lead to a more empowered society.
Key points of the interview:
[00:04:41] "The Unique Mental Imagery of Individuals with Autism"
[00:09:49] "Autism and neurodiversity as a superpower"
[00:12:46] "How Asking Questions Can Empower Neurodiverse Employees"
[00:18:42] "Combat Self-Doubt and Boost Creativity: Expert Advice"
[00:23:23] "Embrace Neurodiversity through Perspective Changes and Curiosity"
[00:29:23] "How Asking Questions Can Help You See Differently"
Download the transcription here
You can find out about Diva Diaz and her work here
Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee
Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence.
We deliver masterclasses, facilitate workshops, deliver speeches - face to face and virtually as well as coach individuals. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call
We have a lovely gift for you: Grab your 10 top tips to presenting here
Thank you for listening!
Wed, 28 Jun 2023 - 33min - 255 - Public Speaking Top Tips with the SuperStar Communicator
On this episode of SuperStar Communicator, we explore the importance of presenting the best version of yourself in business conversations, focusing on public speaking. Our expert guest shares tips on how to cater to diverse audiences, including summarizing your speech beforehand and using interactive polls to keep audiences engaged. We also dive into nonverbal communication, overcoming mental blocks, and the changing landscape of public speaking, including the rise of virtual events and the demand for more Q&A sessions. Stay tuned to learn about neutral "diva feet," "sitting diva," and other posture techniques that can help you shine in every business conversation.
Some key points;
00:02:51] "Overcome speaking nerves with these two tips"
[00:08:10] "How to Engage Your Virtual Audience: Tips"
[00:10:23] "Expert tips for overcoming public speaking mishaps"
[00:14:02] "Creating Curiosity: Effective Speech Preparation Tips"
[00:15:37] "Tips for Reaching Diverse Audiences in Presentations"
[00:18:32] "Speaker's Role Shifts Toward Workshop Facilitation"
[00:23:09] "Master Nonverbal Communication for Virtual Meetings"
[00:25:32] "Uncovering the terms behind effective communication"
[00:28:44] "Encouraging Interaction in Virtual Presentations: Strategies"
- Tips for overcoming nerves when public speaking The importance of knowing who is in the audience when you speak. Consider how to involve the audience when you are speaking to make it truly interactive
You can download the transcript here.
is a leading learning and development company, providing facilitated workshops, masterclasses, speeches and coaching. We specialise in all areas of spoken communication; ensuring everyone presents the best version of themselves in all business conversations. Why not arrange a call with us.
Are you interested in grabbing our Ten Top Tips to presenting? Grab a copy here
We create these podcasts to support others. If you would like to support us to create more content, please Buy Us a Coffee
Fri, 09 Jun 2023 - 42min - 254 - Negotiate with excellence with Greg Williams
In this episode of the Superstar Communicator podcast, negotiation and body language expert, Greg Williams, sat down with hosts Susan and Nick Simon from "Superstar Communicator" to discuss tips and tricks for successful negotiations. From the importance of compromising to the power of observing body language, Greg shares insights from his 30 years of experience and Harvard training. The episode covers negotiation strategies such as using silence, taking breaks, and stalling tactics, as well as the crucial role body language plays in communication. Listeners will walk away with a deeper understanding of negotiating effectively and using nonverbal cues to their advantage.
There are many key points including:
[00:04:42] "Exchanging Information: The Basis for Trust"
[00:06:53] "Negotiation Success Depends on Win-Win Mindset"
[00:08:30] "The Power of Demeanor in Negotiations: Explained"
[00:10:30] "The Power of Silence in Negotiation Tactics"
[00:12:23] "The Power of Body Language in Negotiations"
[00:13:51] "Why Throat Clearing Can Reveal Hidden Tension"
[00:15:29] "Negotiation Power Plays: How to Win"
[00:20:39] "Negotiation: Mastering the Art of Compromise"
[00:24:00] "New leader, new ways: King Charles asserts authority"
[00:27:00] "Mastering Body Language for Successful Negotiations"
three top tips are:
- Remember you are always negotiating. Learn about body language cues because there are many things that are unsaid, that could be clues. Consider how today's action could impact the future.
Grab the transcription of this podcast here
Greg Williams is an expert negotiator who believes that observing people's behavior in a normal environment is key to assessing how they may act in the future. Through assessment, he can determine the level of motivation a particular tactic has on a person's posture and position during a negotiation. He believes that negotiating is a continuous process that sets a baseline in the present to be compared to in the future. You can grab more information including downloadable checklists from https://themasternegotiator.com
The SuperStar Communicator podcast is hosted by Susan Heaton-Wright and Nick Simon. SuperStar Communicator facilitates masterclasses and workshops empowering everyone to present the best version of themselves in all business conversations. We also deliver speeches and coaching. For more information go to https://superstarcommunicator.com
We do this podcast for the love of supporting everyone to present the best version of themselves. Do Buy us a coffee https://www.buymeacoffee.com/superstarcomms
Tue, 30 May 2023 - 32min - 253 - How to communicate and engage with clients using video
In an increasingly virtual world, we all need to be aware of effective ways to communicate on video. We were joined by Tim Kovoor who is based in London but has lived and worked cross-culturally and multilingually around the world. Communication has been a lifelong passion. Tim is now a key part of the growth team at tech company Quench: connecting the world's top experts with companies and their employees through video learning and consulting services.
This is a content packed interview; takeways include:
8.38: how videos bring the human connection in a way that A1 doesn't 14.11 the different types of video content and delivery 22.48 Top tips for delivering the video content with confidenceAnd there is much more!
Download the transcription of the interview here.
If you would like to contact Tim directly his email is tim@quen.ch and the website is www.quen.ch
Quench is offering listeners who are serving professional niches through video courses and consulting services the opportunity to be considered for Quench's enterprise partners program. This gives you the opportunity to deliver your video guides and sell your professional services to enterprises.
SUPERSTAR COMMUNICATOR is a leading International company empowering everyone to present the best version of themselves in all business conversations. We work with organisations and individuals with:
masterclasses facilitating workshops face to face and virtually one to one coaching Keynote and lunch and learn speechesWhy not book a call to discuss how we could work with you HERE
We also have complimentary resources:
Why not download our Presentation Skills Top tips here
Mon, 17 Apr 2023 - 36min - 252 - How to build successful business relationships
We are delighted to host a discussion with Colette Cooper, Client Services Director at Cariad Marketing. An Award-winning Hertfordshire digital marketing agency. With a passion for helping SME's compete with the online giants, Colette is the most often the first person people see for help with their marketing. With over 20 years of Sales and Marketing experience, Colette is a a hybrid professional who is good at sales, marketing and leadership.
We discuss top tips on how to build successful business relationships: whether you have your own business; are part of a larger organisation or even you building your personal brand for career success. Some highlights include:
6:04 It is about reading the room and picking out the cues from people to see who is receptive to discussion and who might be uncomfortable.
9.34 Reading the situation. Clues like people sending an agenda beforehand or their job title will indicate how much time they have available to speak and the focus of the conversation.
17:38 Some great tips on maintaining contact with existing clients.
You can download the transcription here.
You can contact Colette on Linkedin:
You can also connect with SuperStar Communicator. We deliver masterclasses, facilitate workshops, speeches and coaching on all areas of spoken communication. We deliver work virtually and face to face. To book a call to discuss us working with you, go to our calendar
Why not grab our Ten Top Tips to being a SuperStar Communicator.
Wed, 01 Mar 2023 - 36min - 251 - The power of diverse line ups at events
With International Women's Day on 8th March this is a good time to remind everyone the power of a wide range of different speakers at events. I am joined by Mette Johansson, a leading Diversity leadership consultant and founder of Keynote women speakers. During the discussion we covered:
- Why having a diverse line up in events is so important How we can find diverse speakers for events what we can do to challenge event organisers to have more diverse speakers at events
DOWNLOAD THE TRANSCRIPTION HERE
More information about Keynote Women Speakers
“KeyNote Women is on a mission to bring diversity to speaking stages around the world. Why? We’re still far from having balanced gender representation on stages. Not only do we make sure that women are more visible through our site and social media forums; we also train the next generation of KeyNote speakers Bring more diversity to your next event! Reach out to us: https://keynotewomen.com/contact https://www.linkedin.com/company/keynote-women-speakers/ Do you want Susan to be a speaker at your event. contact us or book a call here Susan is available to facilitate workshops on communications, as a speaker coach and speaker. Here is the Superstar Communicator websiteWed, 15 Feb 2023 - 31min - 250 - Be a great technical speaker with Bob Ferguson
Bob Ferguson is an Engineer by profession who now supports technical experts to make a positive impact when they present and pitch.
We discuss how technical experts NEED to be heard. And Bob shares some top tips to being more impactful when discussing technical topics. Here are three highlights.
1. Try not to rely on powerpoint slides and specifically slides full of information. You will overwhelm your audience.
2. Learn to summarise key points for the audience. This will generate interest - and possibly questions at the end.
3. Technical experts have the ability to influence decisions and thoughts; share your information!
Read the transcript here
you can contact Bob at bob@bobferguson.co.uk His website is www.bobferguson.co.uk His book is available here.
Here at SuperStar Communicator we support individuals and teams to present the very best version of themselves in all business conversations. We deliver:
Workshops Masterclasses Speeches Lunch and Learn Virtual Workshops ONline coursesWhy not book a call here
You can grab your copy of our Ten Top Tips to being a SuperStar Communicator here.
Fri, 30 Dec 2022 - 30min - 249 - Managing your emotions when your buttons are pressed
In 2022, there was an incident at the Oscars where Will Smith hit the compere Chris Rock, when Rock made a derogatory comment about Smith's wife. This was shocking to see.
I am joined by international executive coach, Carol Stewart
We discuss why this incident was so shocking and what we can learn from this as leaders. Some key points include:
1. Why both men were at fault in this incident.
2. How a pause and a verbal response would be far more effective
3. How as leaders we should be aware of what we say; the impact this has on others and how we say it to our teams
Here is the transcription of the interview
More information about Carol and how to work with her here.
Our Host, Susan Heaton-Wright is the founder of SuperStar Communicator
She is an international Speaker; has empowered clients worldwide to speak and communicate in all business conversations with impact, clarity, confidence and credibility. She is also a brilliant podcast guest; if you would like her to appear on your podcast contact us here.
SuperStar Communicator is a leading organisation empowering everyone to make more impact in all business conversations. We offer:
Workshops Masterclasses Speeches Coaching virtual workshopsFor all businesses worldwide. Why not contact us to arrange a call to discuss how we can ensure your team are all SuperStar Communicators here
Grab your copy of 10 Top Tips to being a Superstar Communicator here.
Wed, 21 Dec 2022 - 44min - 248 - Celebrating International Men's Day
international men's day is on 19th November. Not only should we celebrate the men in our lives we should also support them. I am joined by Dave Algeo who supports men with their health and mental health. We discuss a number of topics including how we can reach out to men who might find it difficult to discuss their feelings. This is full of content but some key points are:
1. Men will often use humour or alcohol to hide their feelings
2. Remembering to 'nudge' regularly to remind men they need to look after themselves
3. Those short text messages or voice mail messages make all the difference to a man who is isolated or depressed.
You can contact Dave directly:
Website: https://www.midlifereshape.com/
Podcast - https://www.midlifereshape.com/podcast
Email: dave@stressedguru.com
Linkedin - https://uk.linkedin.com/in/davidalgeo
Instagram - https://www.instagram.com/restlessmidlifer
Fb - https://www.facebook.com/therestlessmidlifer
Twitter - @stressedguru
Do you want to grab your Ten Top Tips to being a SuperStar Communicator? Grab it here.
Here is our website
We deliver workshops, speeches, masterclasses, speaker coaching and virtual workshops. Do you want to discuss us working with you? book a call here.
Sat, 19 Nov 2022 - 30min - 247 - Recognising others emotions from non-verbal cues
We are joined by Dr Paddy Ross, Associate director of psychology at Durham University. Paddy has done a lot of work on how children learn to read emotions. He highlights the fact that before a certain age, sound is more important than non-verbal cues.
We don't exclusively communicate with what we say but how we say it - and hand gestures, facial expressions and body language play a big role in this. Some highlights include:
1. Wearing a mask (during covid) or not makes little difference in reading emotions because we use our eyes, gestures and body language more.
2. The body is a significant driver for conveying emotions
3. What we don't consider much is what our bodies are doing when we are speaking and communicating. Our body conveys so much emotion.
Download the transcription here:
Do you want to work with SuperStar Communicator?
We organise a range of communication learning: workshops, masterclasses, speeches, online courses, virtual learning.
Included in the work we do is focus on non-verbal communication ensure you make an impact when you speak.
Grab our 10 top tips to being a SuperStar Communicator HERE
Do you want to book a call to book Susan to speak or our team to deliver workshops or coaching. Book a call here.
Fri, 28 Oct 2022 - 39min - 246 - Speaking and Engaging with International Clients
Do you wish to engage and make more impact with international clients? In this podcast episode Susan Heaton-Wright shares top tips and case studies to ensure you have invaluable engagement with your clients; whether they speak English as their first language or not. She uses examples of working with clients in North America, the Middle East and Myanmar.
Tips include:
* Modifying the way you speak and the language you use to ensure everyone understands you.
* Read the room; be aware of what is going on in the room, and modify what you do accordingly.
* Never assume that because your clients speak some English, they will understand you.
* Be aware of cultural differences. Are there specific topics you you should avoid to prevent your clients being offended.
* Use of examples. Check that the clients will understand the examples you give.
* Allow your clients to look at your slides to check the words and examples are clear to them.
Download the transcription here.
Do you want to work with SuperStar Communicator? We offer a range of workshops, masterclasses, individual coaching and online courses on all areas of communication in business. Here is our website
Why not book a call to discuss how we could assist you and your business here.
Why not grab our Ten Top Tips to being a SuperStar Communicator HERE
Mon, 24 Oct 2022 - 13min - 245 - Lessons to lean into your influence with Joel Green
Joel Green is the CEO of pro level training, the National Director of Nike sports camps, a former professional basketball player, and renowned motivational speaker. He endured significant trauma as a child, and experienced unacceptable racism, yet went on to have a successful basketball career and to alter his mindset and "Filter". This is such a powerful tool he developed, where he was able to focus on the good rather than continue to be impacted by the appalling acts he witnessed and experienced. Three of many highlights are:
1. Use dark moments to get aways from them even more.
2. Get help and support from others and talk. We all need a network of people who will support us.
3.The power of filtering: being your own therapist and self assessing to see what you need, and what you need to get rid of in your life.
And there are many, many gems.
Here is the transcription of the podcast
You can contact Joel at his website
His latest bookFiltering: The Way to Extract Strength from The Struggle is available here.
Here at SuperStar Communicator we love sharing excellent content to inspire you. Don't forget to subscribe.
Grab our Ten Top Tips to being a SuperStar Communicator here
Here is our Website
We deliver workshops, masterclasses and coaching in all areas of Spoken Communication to ensure you and your team speak with clarity, confidence, influence, credibility and impact. Susan is also an International Speaker for conferences and internal events.
Do you want to book a call to see how we can assist? Book here.
Fri, 14 Oct 2022 - 34min - 244 - Managing Microaggressions as a leader with Joanne Lockwood
Microaggressions cause harm in the workplace. What might appear to be a tiny comment; if repeated, undermines someone's confidence. In this incredible podcast discussion with Joanne Lockwood
We discuss:
* What Microaggressions are
* The impact on individual talent and the team
* Ways we, as leaders can manage these so we have an inclusive, effective workforce.
Here is a transcription of the podcast
You can contact Joanne's company SEE Change Happen here
Connect with Joanne on Linkedin Here
Remember you can grab your copy of our 10 Top Tips for Presenting here
Book a call to discuss how we could deliver a speech, masterclass, coaching or workshops HERE
Do look at the SuperStar Communicator website
Connect with Susan Heaton-Wright on Linkedin here
Mon, 26 Sep 2022 - 37min - 243 - Top tips for Leading New Graduates
Early September is the time new graduates are employed in their graduate roles. These young people are the "COVID generation" whose degrees were studied, in part, online. And it is even more important to support and demonstrate positive leadership to these talented young people.
I am joined by Nick Simon
He is a recent graduate who has researched his friends' experiences and what they need in the way of information and support to thrive in their new role. The discussion highlighted:
* How important it is to provide information on prospects, working hours, whether it is hybrid, remote or in the office work
* The value of the graduate asking questions and feeling it is okay to do this
* That any hardware and software is already ready when the new employee arrives on the first day.
* Socials to get to know colleagues
* A mentor for the new graduate to discuss challenges.
Here is the transcription of the discussion
SuperStar Communicator delivers power skills packages for organisations onboarding new graduates. Face to face and virtual Download our brochure here.
If you would like to arrange a call to discuss us working with you book a call here.
Tue, 06 Sep 2022 - 34min - 242 - Managing your emotions as a leader
As a leader or emerging leader, there are times when you need to manage your emotions - even if you are triggered or impacted by a situation or what someone else has said.
In this impactful episode Susan is joined by Donna McGrath to discuss this important communication skill. We cover:
* Why it is important to understand what might trigger your emotions
* Why there are occasions where managing your emotions are extremely powerful and important as a leader
* Techniques and tips to help you manage your emotions.
Download the transcription here.
Here are details of the SuperStar Communicator company.
Remember you can contact us to arrange a call to discuss speaking, masterclasses and workshops. Book a call here.
And why not grab your copy of our 10 Top Tips to being a SuperStar Communicator here.
Mon, 22 Aug 2022 - 33min - 241 - Presentation Skills Top Tips
Our latest Ask Susan Masterclass is a Q and A about presenting. Susan shares 5 top tips to consider when you are presenting as well as questions from listeners.
Learning includes;
* What is your purpose for presenting?
* Who will you be speaking to?
* Grab the opportunity to answer questions
* Practice so you really know your content
Here is a transcription of the podcast
You can grab a copy of our Ten Top Tips to presentation skills here
Our latest Virtual Presentations Skills online course is here.
Here is the SuperStar Communicator website
Want to work with us? Book a call here.
Mon, 11 Jul 2022 - 30min - 240 - Celebrating the Queen's Platinum Jubilee
This weekend in the United Kingdom, we are celebrating Queen Elizabeth's 70th Anniversary of being our monarch. An extraordinary achievement.
In this podcast I share key points as to why she is such a powerful public figure despite her not being political and what we can learn for our own personal brand. Remember you can grab your copy of 10 Top Tips to being a SuperStar Communicator here.
Our website is SuperStar Communicator
Want to book a call with us to discuss providing workshops, speeches or individual coaching on communication, presence, impact, influence and credibility. Book a call here.
Wed, 01 Jun 2022 - 07min - 239 - Creating effective ways to work in Hybrid environments
How does a company navigate working effectively and efficiently in a hybrid work structure? Jo Rigby works for Zappi
This company has always run with remote workers as well as teams in the office. This innovative company has created effective ways to communicate, build a business community and a supportive work environment. We can all learn from this.
Jo shares:
* How important trust is for developing this work environment
* The use of APPs and technology for keeping people engaged and connected
* How technology is used effectively and inclusively
* The importance of the human connection in all of their communication - internally and also with clients
You can contact Jo at her Linkedin profile
Remember you can grab your hybrid working checklist here.
More details of SuperStar Communicator: Here is our website
Tue, 22 Feb 2022 - 32min - 238 - Public Speaking to Global Audiences with Kayra Martinez
We work in global environments: and not everyone speaks English despite it being the language of business. So how can we ensure we engage with our audiences who don't speak English and how can we make more impact if English is not our native language?
I am joined by Kayra Martinez: humanitarian, TEDX speaker and founder of Love without borders
This is a challenge she regularly encounters when working with refugees in Athens. in the discussion we cover:
* Why it is important to understand our audience
* How we could modify what we say to ensure it is easy for everyone to understand
* What we can do to support those who are not speaking English as their native language so their contribution is valued
SuperStar Communicator website
Book a call to work with us
Sun, 30 Jan 2022 - 30min - 237 - All about public speaking and presentations
There are so many questions about public speaking and presentation skills. We have a session where individuals have asked Susan questions related to public speaking. These questions include:
* What is your top tip for preparing a speech?
* What is more important; content or delivery of a speech?
* How do I know what to say?
* Do courses on public speaking?
* What is the best way to improve your public speaking?
Book a call to see how we could help you
If you would like to download our checklist for being a SuperStar Speaker grab it here.
Link with Susan on Linkedin
Tue, 18 Jan 2022 - 22min - 236 - New Year Outlooks 2022
Speaking and sharing your plans for 2022 are powerful ways to connect with others; be more accountable and receive ideas.
In this episode, I share an exercise I do with my friends and family each year. You will need to download the worksheet from www.superstarcommunicator.com/newyearoutlooks
I still have the sheets from previous years and it is fascinating to see how my family has evolved!
The idea is that you are inspired by each of the questions and write what you wish to do related to it. Then share and discuss your answers with others. Here are three points:
1 There is real power in considering NOT targets and goals but more general changes to your lifestyle and values
2. Sharing your thoughts with others provokes discussions. They might be able to assist you; they might learn something more about you.
3. Then listen to others; how could you support them?
Here is the transcript of the podcast.
Good luck with this exercise, and do let me know how you get on.
Mon, 27 Dec 2021 - 07min - 235 - Supporting Charities at Christmas
Suzy Moody is the Marketing Strategist for Hertfordshire Homestart in the United Kingdom. The charity provides outstanding support for parents of young children.
In this episode we discuss the important role many charities play in people's lives and how, at Christmas, the needs of their clients is intensified. This is an inspirational and insightful interview and focuses our minds on supporting others rather than thinking about material things!
Key points include:
* Why it is especially important to support charities at Christmas
* Some of the activities Suzy and the charity do to raise awareness and marketing
* How you can support Hertfordshire Home-Start
More details of the charity including where to donate are here
Thu, 16 Dec 2021 - 31min - 234 - The Impact of Animation in your communication
Animation is a powerful way to communicate your message to clients and customers. So I was thrilled to interview the CEO or multi-award winning Animation company Salamandra, Christine MacKay. In the interview we covered plenty of tips, advice and ideas including:
5:00 mins: Plenty of advice that the visual element of animation helps retain information in many viewers
15.30 mins: you never finish learning; learning new skills keeps you vibrant
16.30 mins: Use animation to translate complex information into more digestible information
17:00 mins: remember we work in H to H (human to human) not B to B!
And more.
You can buy Christine's book here
You can contact Salamandra at www.salamandra.co.uk
Here is the transcript of the podcast
And you can grab your 10 Top Tips to being a SuperStar Communicator here.
Remember, if you like this podcast, don't forget to subscribe!
Wed, 24 Nov 2021 - 29min - 233 - Dark Cockpit: How to communicate, lead and be in control
It is an honour to interview two such incredible guests. Capt. Emil Dobrovolschi is an Airline Captain; ensuring all his passengers and crew are safe. He and the leading leadership coach Octavian Pantis have written a fantastic book "Dark Cockpit" about how to approach leadership and use communication as the principle tool in managing this.
In the podcast interview there are many fascinating examples they use to support their work. These include:
* (9.00mins) How everyone knows who you are due to your uniform but how important it is to use communication to your team, to develop trust and collaborative working styles.
* (16.00mins) How to use a standardised language, when there are people in the aviation industry speaking a range of different languages. - And how this relates to all businesses where we need to understand each other.
* (28.10mins) Even as a leader, receiving feedback is very useful. Having the ability to make your team feel comfortable to offer you feedback is invaluable for everyone.
* (26.20mins) Communicating in the right way so it is effective
* (31.45mins) Managing fear whilst in control of the plane. Lots of tips!
* (38.45 mins) reassuring your team you can lead even if you aren't very experienced.
There are plenty of other gems and you can download the transcription here: https://superstarcommunicator.com/wp-content/uploads/2021/11/dark-cockpit-transcript.pdf
The book can be purchased here: https://amzn.to/3kwh1Ss
If you would like to be notified of the next SuperStar Communicator complimentary Lunch and Learn, register your interest at http://www.superstarcommunicator.com/webinar-interest
Fri, 12 Nov 2021 - 57min - 232 - Accessing your conscious power with Kass Thomas
As part of the SuperStar Communicator Black History Month Celebrations, I am delighted to interview Kass Thomas: international empowerment coach and author.
In the interview Kass shares many gems of advice including:
1. We should listen to our bodies because they are our sixth sense.
2. Be aware of other people's moods and the way they present themselves. So many people block this intuition and empathy.
3. We pick up the emotions of others; this is very powerful when we are communicating with them.
Download the transcription of the podcast here.
Kass can be contacted at www.KassThomas.com www.thenumberthreesteps.us and www.dancingwithriches.us
Kass's latest book Dancing with Riches is available at Amazon here
If you would like to be kept up to date with the SuperStar Communicator lunch and learns, register your interest here.
Wed, 27 Oct 2021 - 36min - 231 - Creating an Inclusive Culture with Aisha Suleiman
During October we are celebrating and showcasing talent from the Black Community for Black History Month.
Aisha Suleiman is an award winning diversity and inclusion advocate, consultant and founder. Her Specialism lies in driving organisational change through leading effective employee networks, supporting the diversity and inclusion goals of the business and influencing senior leaders to bring about lasting change.
In the incredible interview, which is full of content, Aisha shares
* What is the power of Diversity and Inclusion for any organisation
* Why creating employee networks is a good thing
* How important it is for networks to feel safe when they speak about specific issues
* How to deal with people who aggressively oppose your values
* Dealing with fear.
Aisha's top tips for speaking and communicating include:
* Make sure you really know your topic and feel comfortable with it when you speak. Then you will do better. You will be more authentic; create your own style and make more impact.
* Practice, practice, practice so you are really familiar with your content.
* Think about your end goal and the outcome you want from any conversation; speech or presentation. This will add clarity to your message.
Download the transcription of the podcast episode here.
You can contact Aisha; her website is www.theinclusiveculture.com
Here is Aisha's Linkedin profile.
Fri, 08 Oct 2021 - 25min - 230 - What does SuperStar Communicator do to help you speak with impact and credibility?
People often ask what is SuperStar Communicator and how could it help them with their career development. So I am delighted that my old intern, Ella Proudlock interviewed me about SuperStar Communicator.
This includes:
All about the SuperStar Communicator Methodology, which is a powerful communications model to ensure YOU speak with credibility and impact.
How this could help you with your career development.
What sort of coaching or training you could receive
How it is delivered.
You can contact us to arrange a discovery call here.
Tue, 31 Aug 2021 - 17min - 229 - How to be a great podcast guest
If you want to discover anything about podcasts both as a podcaster or guest, the go to person is James Mulvany. He is a multiple business owner; Angel investor and for our interest, the founder of Matchmaker.fm
In a world where many people are now launching their podcasts (yay!) there is also a great opportunity to be a guest on podcasts. In this fabulous episode, James shares many tips for being a great guest, from how to approach podcast hosts, to how you can add value to a podcast. Tips include:
1. If you are going on as a guest, let the host lead the questions.
2. Avoid going on JUST to promote your book/service/product. You are there to provide great content for the podcast
3. Offer to promote the podcast episode to your connections and on social media
4. When pitching be authentic. Try and build a pitch around actually genuinely what you can deliver to that person's podcast.
Here is a transcript of the podcast to download.
If you would like more information about James's services as a podcast expert here are his contact details.
Sign up here. for the SuperStar Communicator Podcast Guest Tips Ebook
Wed, 18 Aug 2021 - 29min - 228 - How to communicate effectively during vacation time
We all need a break after the last 18 months; however, it is really important to put in place a clear vacation communications plan to re-assure your valuable clients and customers, so they understand how to contact you and when to expect a response. IN this master class I will share:
Tips on how to write an automised response which is very clear to the customer when you will respond.
The possibility of having a 'hotline' or someone in your team on call, so your customers can speak to someone.
How to hand over your workload to others so you have prepared your colleagues to ensure service is still there for clients.
Here is the transcription of the podcast.
Remember to share, subscribe and recommend this podcast; it really helps with more people getting to know the excellent content!
And if you would like to join us for the monthly lunch and learn; please register your interest at www.superstarcommunicator.com/webinar-interest
Wed, 04 Aug 2021 - 10min - 227 - The Psychology of Success
With the Olympics starting in Tokyo, it is the perfect time to discuss success and how to prepare psychologically with top performance psychologist Sam Bishop.
Sam is a Performance Psychologist, Executive Coach and Accredited Psychotherapist. Sam has a decade of experience working with elite performing athletes and business executives. His passion is working with people, Sam thrives in environments where he can facilitate self-growth and help individuals to identify and overcome their challenges. He helps people to fulfil their own potential.
In the incredible interview we discuss the power of mental preparation and a growth mindset in success. This applies not only to sports people; but also in business; the creative industry and life in general. There are MANY take aways and I recommend you download the transcription so you have a copy. The three top tips are:
1. Instead of having a win/lose attitude, think of winning or learning to develop resilience and more skill sets.
2. Know where you are going with your goals and vision. Where are you going and how are you going to get there.
3. Ensure that you give respect to that balance, make sure that you're feeling thinking and behaving your way to your performance, because ultimately, it needs to be balanced for you to be able to reach that place. Recognise when you are stressed or having negative thoughts and discover how to manage that.
Download the transcription here.
Sam's website is www.SamBishopcoaching.com
He is on Linkedin as Sam Bishop Coaching and his instagram handle is @sambishopcoaching
If you would like a copy of the SuperStar Communicator Ten Top Tips grab it here.
Fri, 23 Jul 2021 - 45min - 226 - Self leadership in a hybrid work environment
When we are moving back to the office, we need to take responsibility for our own safety and that of others. In this episode, I share top tips to self leadership in a changing world. Top tips include:
* Respecting other people's preferences for social distancing
* Following the guidance from your company regarding using other people's equipment
* Taking the lead and reporting if anything is not working.
* Letting others know what your preferences are to reduce anxiety
Here is the downloadable transcription.
And if you would like our checklist for hybrid leadership grab it here.
Wed, 30 Jun 2021 - 13min - 225 - Make it don't fake it - how to succeed as a CEO
Today we have a fabulous guest: award-winning CEO, C-suite advisor, entrepreneur, and communications expert Sabrina Horn gives leaders the tools to resist “short hacks,” and the courage to lead with authenticity and integrity. Sabrina speaks candidly about developing leadership skills as a founder of the PR firm Horn Group, which has received national acclaim as Best US Employer, Best US Tech Agency, Silicon Valley Hall of Fame winner, and PR Entrepreneur of the Year. Her wealth of experience and expertise is incredible.
Some of the top tips of the interview include:
Fakers and fibbers will be found out at some point and their integrity will be questioned There are times when people fake due to imposter syndrome: Sabrina suggests self assess your skills as a leader and celebrate what you are achieving to be more confident There is genuine power in self leadership and taking responsibility for your own personal development Having a mentor and/or trusted peers from other companies to speak to is invaluable Always prepare for meetingsAnd more!
You can order Sabrina's book here
And you can get in touch with Sabrina via her website
Download the transcription here.
Finally, if you would like to be kept in touch with our Lunch and Learn Masterclasses register here.
Thu, 24 Jun 2021 - 42min - 224 - How to ask the right questions for valuable feedback?
As business owners and developers, we need feedback from potential clients and stakeholders, to ensure what we offer will be of value. But are we asking the right questions to get the most invaluable feedback? Or are those we ask embarrassed to say what they really feel?
This is the principle of Rob Fitzpatrick's book The Mom Test; which is a brilliant read for any business owner or developer. And this podcast is an interview with Rob. He shares with us:
* Why people lie when you ask for feedback
* Why it is important to get honest feedback so you don't waste time on a project that is not of interest
* How to structure the questions to receive more valuable feedback
* The value of small talk.
Here is the transcription to download
If you want to contact Rob, he has a fabulous writing group called www.writeusefulbooks.com and welcomes connections. - What a great guy.
Thu, 17 Jun 2021 - 37min - 223 - Hybrid working and communication
There is no doubt that work environments have changed since the Pandemic lockdown started in 2020. Many companies have recognised the possibility of being able to manage individuals working remotely; and many employees do prefer the flexibility of working remotely. BUT the reality is that many businesses want their employees to be working in offices, where there is a better opportunity to share ideas; work collaboratively and build teams. The challenge is that many offices need to rearrange their work spaces to be COVID compliant and there might not be room to accommodate everyone. SO some individuals will have to work remotely, whilst others will be in the office. In other words, a hybrid workforce.
In this forward looking podcast masterclass I share:
* What is Hybrid working
* How can we listen to employees to reassure them
* The challenge of bridging the gap between those working remotely and those in the office
Please remember to grab your copy of the Hybrid leadership checklist at www.superstarcommunicator.com/hybrid where we share top tips on how to use communication in your hybrid working strategy.
Download the transcription here https://superstarcommunicator.com/wp-content/uploads/2021/06/hybrid-transcript.pdf
Thu, 03 Jun 2021 - 12min - 222 - The Power of Marketing
How do fantastic coaches and consultants market themselves? And in fact how does anyone who works for an organisation market themselves to raise their visibility? Our guest is Chantal Cornelius of Appletree Marketing who shares her tips on marketing in a straight forward way. Three learning points include:
1. Ask for referrals and recommendations
2. Pick up the phone; leave voice mail messages to reconnect with clients
3. Speak or network in real life and online to raise visibility.
You can contact Chantal at https://appletreeuk.com/
Download the transcript of the podcast here https://superstarcommunicator.com/wp-content/uploads/2021/05/Chantal-Cornelius-transcript.pdf
Tue, 18 May 2021 - 25min - 221 - Claim your space
Being able to be confident and make an impact at work and in your home life is something we all wish to do. It is more of a challenge for women, and particularly women of colour. Our latest guest Eliza VanCort, the author of a Woman's Guide to claiming space
This interview is about being aware of the power we all have; the fact that as women we must support women of colour and strategies for having more power, influence and presence.
In this fascinating interview, which has MANY take aways. Here are three learning points.
1. You can make more impact in virtual meetings by having good lighting; a good mic and push yourself to ALWAYS say something.
2. You can claim your space with your body language: be aware of your posture, particularly if you feel nervous
3. Become aware of those self sabotage thoughts - and the people who surround you. Are they acting in your best interest.
Download the transcript here: https://superstarcommunicator.com/wp-content/uploads/2021/05/Eliza-Van-Cort-transcript.pdf
More information on Eliza www.Elizavancort.com
Here is the link for Eliza's book https://www.amazon.co.uk/gp/product/1523092734/ref=as_li_tl?ie=UTF8&camp=1634&creative=6738&creativeASIN=1523092734&linkCode=as2&tag=superstarcomm-21&linkId=1fa1714176b3fcbf77c5b0f81cc3cba0
Remember you can be kept up to date with our monthly masterclasses. Register at www.superstarcommunicator.com/webinar-interest and our 10 top tips www.superstarcommunicator.com/ten-top-tips
Thu, 06 May 2021 - 39min - 220 - Choose the right Language
The language and tone of voice we use has a significant impact on our audiences. I am delighted to to interview Tone of Voice Expert Ben Afia who shares his extensive knowledge of language - and particularly written language. This is an amazing interview; top tips include:
* Being clear about what you want your audience to do or feel as a result of your written messages
* How we could modify our language for different generations and groups of people
* Think deeply about your audience and what's going on as they only have a limited attention span
* Think about what will inspire your audience!
Here is the transcript of the podcast
You can contact Ben at www.benafia.com
Remember you can find out about our monthly 30 minute masterclasses here.
Tue, 27 Apr 2021 - 37min - 219 - Mind your Language
Jeff Heasman is an expert in creating straight forward language within the legal and insurance industries. In this podcast Jeff will share:
* why it is important to use straight forward language to ensure others understand you
* How to check the other person really understand what you have said
* How to structure your spoken and written content, when you have to use a specific word or term for compliance - and wrap an explanation around it
Here is the transcript of the podcast interview
You can contact Jeff at on www.insuranceupskill.com
Do you want to attend the Superstar Communicator monthly complimentary webinars? Register interest here.
We'll then let you know how to register for the next one!
Fri, 09 Apr 2021 - 21min - 218 - Mindful Communication for International Happiness Day
For International Happiness Day I am interviewing author Edward Turnbull about mindful Communication. He shares how important this is to ensure everyone remains happy and avoids misunderstandings. Learning points include:
1. Take Time to focus on your health and wellness to ensure you communicate effectively.
2. Look at your own communication styles and why you are doing these. Are they effective?
3. Be mindful of others' communications. Are they being grumpy because they are having a hard time? Might you have been rude triggering a response?
Here is a transcript of the interview.
Edward's book is available from Amazon
Here is a link for the Superstar Communicator TEN TOP TIPS
Want to be kept up to date with our future webinars: sign up here
Thu, 18 Mar 2021 - 26min - 217 - Valuing your customers
How do you show you really value your clients and customers? Why is this so important for any business? Well we have Customer Experience and Secret Shopping expert Claire Boscq Scott to share her secrets. This includes:
1. Ensuring your customers have the opportunity to provide feedback - and for you to listen!
2. Identify what customers really need to ensure their experiences are positive.
3. A smile and politeness go a long way to improving the experience for your clients.
Download the transcript here:
Contact Claire here
And grab your Superstar Communicator Top Tips here.
Tue, 16 Feb 2021 - 26min - 216 - Create those opportunities
Caterina Rondo is an author, Business Coach and entrepreneur who inspires and empowers women to step up and be successful. Certainly I was inspired by her interview. In this fabulous edition Caterina shares some brilliant ways to create a mindset for success. Download the transcript here. Takeaways include:
1. Always wear your superstar cape. Cape means: Certainty, Authenticity, Positivity, Enthusiasm.
2. Expect Success; If you are having a rocky moment, refocus on the success.
3. Be willing to be successful!
You can contact Caterina at her site.
If you want to be a Superstar Communicator, grab your 10 top tips here.
Thu, 28 Jan 2021 - 30min - 215 - How to have great virtual meetings
Fiona Kearns is a business psychologist from Kearnsconsultancy
One of the challenges for any talented, ambitious person is dealing with meetings - and interruptions from others. IN this podcast episode we'll find out:
How to deal with interruptions when you speak Work out what is really going on HOw to plan how to deal with 'players' who are in the meeting.This is perfect episode for anyone who is wishing to make more impact in meetings - but also for those facilitating or chairing a meeting to be more aware of how they can run a meeting more effectively. Download the transcript here:
And if you want to be a Superstar Communicator why not grab our 10 top tips here.
Thu, 21 Jan 2021 - 20min - 214 - Why I podcast
I, Susan Heaton-Wright have podcasted for seven years. Grab my ten top tips to being a Superstar Communicator here. For those listeners who are new to the podcast I wanted to share why I podcast; the purpose of the podcast and how this is a great opportunity to learn a new skill and content from brilliant guests. The learning points include:
* How I recognised I was procrastinating and pushed through
* That the podcast journey clearly demonstrates how I have developed my skills
* The purpose of the podcast is to demonstrate that we all have a voice, as well as tips for building your confidence when speaking.
* Having a clear vision and persistence lead to success.
Enjoy this episode and if you need to download the transcript it is here.
Thu, 14 Jan 2021 - 17min - 213 - How work will change for the better
Author Jeff Schwartz discusses his fascinating new book Work Disrupted Opportunity, Resilience, and Growth in the Accelerated Future of Work. Schwartz shares how our working world is changing; and the traditional idea of a 'career ladder' won't exist. The pandemic, AI and technology are changing the way we work, and we have an opportunity to alter our working style for the better. A fascinating episode. Download the transcript here.
If you want our Ten Top Tips to being a Superstar Communicator: grab it here.
Highlights include:
* How we need to bring value to everything we do; this distinguishes us from AI
* that we will be included in teams and we need to consider what experiences we bring to make us more employable
* That collaborative working is the way forward.
Thu, 07 Jan 2021 - 44min - 212 - New Year Outlooks
A New Year is the perfect opportunity to celebrate all you have achieved in the previous year as well as looking forward to the new year. I share 3 activities I always use to celebrate and look forward. This is not exclusively setting career goals but all aspects of your life. Here is a complimentary worksheet I use for New Year Outlooks. Download here.
Fri, 01 Jan 2021 - 16min - 211 - 2021: The Year of Saying Yes
Inspired by Shonda Rhimes's
incredible book "Year of Yes" I discuss why we should listen to what is being asked. Are we saying no when we should really be saying yes? Are we saying no because we are nervous or frightened? I share examples from successful people who do say yes; as well as considering when you could say yes to increase your opportunities. Let's do this together. Download the transcript.
Tue, 22 Dec 2020 - 18min - 210 - Just Ask with Andy Lopata
Andy Lopata has written a thought provoking - and potentially life changing book for everyone. He challenges us to Ask more: for help, support, opportunities. And also makes us reflect on WHY we don't ask. This is an important episode for anyone who runs a business, wants to develop their career or who is struggling. Purchase his book from all good book outlets.
Download the transcription of this episode here.
Grab your 10 top tips to being a Superstar Communicator HERE
Tue, 08 Dec 2020 - 37min - 209 - Including everyone in Conversations
Beth Hartley is a Cambridge Graduate and leads a strategy team for Sainsburys. She lobbies the Government and raises awareness of invisible disabilities and the importance of inclusion. Beth is deaf and recognises that facemarks are a barrier for deaf people to be in a conversation. In this powerful podcast we discuss considering the challenges others could be having to ensure they are part of the conversation. Download the transcript of the interview.
Contact her via Linkedin https://www.linkedin.com/in/elisabethhartley/
Tue, 01 Dec 2020 - 31min - 208 - How to be a great Podcast Guest
Podcasts are becoming more popular than ever, and 75% people listen to learn something. This is a great way to raise your credibility! But podcasting might not be the best fit for your business: why not consider being a podcast guest. In this episode I share why it is a good idea and also offer a complimentary Podcast Guest Top Tips ebook
To ensure you are prepared to be a great podcast guest. Receive from here https://superstarcommunicator.com/podcastguesttips/
Tue, 24 Nov 2020 - 12min - 207 - Making Effective Conversations
Fred Dust was a Senior Partner and Global Managing Director at international design firm IDEO. A leading voice and practitioner of human-centered design and networked innovation, he helps organizations in media, finance, retail, and health confront disruption stemming from shifts in consumer behaviour, social trends, economic pressures, and new technology. In this incredible podcast interview Fred shares fantastic tips on how to have meaningful and effective conversations. His new book Making Conversation is available here.
Tue, 17 Nov 2020 - 45min - 206 - Top Tips for Leadership
Mark Terrell is a leadership coach who candidly admits that he wasn't prepared to be a leader when he was promoted. In this brilliant episode, Mark shares his top tips for leading teams and businesses - even if you are a reluctant leader. He can be contacted at https://www.thereluctantleader.academy
Tue, 10 Nov 2020 - 35min - 205 - 5 tips for working remotely in lockdownTue, 03 Nov 2020 - 12min
- 204 - Having your voice heard with Dr Marcia Morgan
As a tribute to Black History Month I am delighted to interview Dr Morgan. Dr Marcia Morgan is the author of "The Silenced Voice: there is purpose in pain". She shares her perspective on how the minority of people within a group: whether this is at work or the community risk being ignored.
This is a powerful, insightful interview and I guarantee you will be challenged to look at others in a different way. Her book is available here.
Tue, 27 Oct 2020 - 32min - 203 - Valuing Talented People in a Diverse World
To honour Black History Month, I interview the amazing Carol Stewart on the importance of a diverse workforce; how crucial it is for us all to have an open mind and see everyone for how they can positively contribute to this changing world. Everyone has a talent and everyone deserves for their talent to be developed
Carol can be contacted on Linkedin
Her website is www.aboundingsolutions.com She also mentions the petition to stop using the term 'BAME'. Sign here.
Wed, 21 Oct 2020 - 34min - 202 - Talking about money with Peter Komolafe
Peter Komolafe is a financial education expert: he coaches people to talk about money issues. Financial Wellbeing is a major cause of stress and anxiety; being able to talk about your financial concerns as well as working with money in a positive way is a far more healthy way to approach finances. Peter shares some ways to start talking about money in an effective way. If you want to contact Peter here is his website. www.conversationofmoney.com
Fri, 16 Oct 2020 - 31min - 201 - Raise your visibility with Social Media
One of the easiest ways to raise your visibility: whether you are job searching or increasing your credibility is to use social media. Arn Terry from Freetown Mindset
He shares fantastic tips and ideas for using social media; repurposing your content and even starting to make money from your passion. Don't forget to connect with him either via his website or on Linkedin.
Tue, 06 Oct 2020 - 31min - 200 - Making an impact on Linkedin
Have you wondered how you can use Linkedin effectively; whether this is to raise your profile, credibility or to search for a job.
Susan Kench is a Linkedin expert who trains corporate organisations to use Linkedin effectively. In this podcast she shares many top tips that are invaluable for us all.
Contact her on linkedin and her website is www.LinkedInTutors.com
Tue, 29 Sep 2020 - 31min - 199 - Work from home!
There are still business leaders who are lamenting face to face meetings; full offices and networking opportunities. Given the rapid change of the covid19 crisis, not only are they in denial, they HAVE to adapt to this new working norm.
I give some ideas and advice to work efficiently in a virtual and remote location.
Tue, 22 Sep 2020 - 16min - 198 - Connected Leadership
Andy Lopata is a leading expert on business relationships and building a good business network. In this incredible interview Andy shares top tips on how to build and maintain business relationships; particularly important for career development and for job searching. Andy's excellent book is Connected Leadership
To contact Andy go to his website
Thu, 03 Sep 2020 - 33min - 197 - Maintaining contact with clients and contactsFri, 28 Aug 2020 - 10min
- 196 - Keeping Communication Human
This incredible interview with Susan Heaton-Wright and Bob Kulhan is full of excellent content. Recorded during Lockdown in New York, Bob emphasises the importance of keeping the human connection. Valuing what others say and keeping that eye contact.
Warning: the sound from NY is poor, but the content is so good don't miss it.
Here are details of Bob's latest course
Download his 7 essentials to leading a team virtually.
Mon, 24 Aug 2020 - 22min - 195 - How to answer interview questions with confidence
Simon Childs is a leading headhunter for executive positions. He is passionate about talented individuals presenting themselves to the best of their abilities in interviews. In this action packed interview, he shares many gems and tips on how to prepare and perform with excellence in interviews. To contact him or for more information, go to his Linkedin profile and connect.
Grab your Superstar Communicator Ten Top Tips to being a great communicator here.
Mon, 17 Aug 2020 - 40min - 194 - How to be Visible
We all need to be visible: whether we are business owners or employees of organisations. Curry Queen and Visibility expert extrarordinaire, Sarah Ali Choudhury shares some great ideas to become more visible, particularly if you don't have a traditional "Shop Front". Sarah can be contacted at her website. Instagram at @instacurryqueen, Twitter: @sarahcurryqueen and on Linkedin.
Wed, 29 Jul 2020 - 35min - 193 - How to say NO
In the last few weeks I have become aware of clients who are being asked to work longer hours "Because we are all in a crisis" or "Well you are lucky to have a job", but this is impacting on individuals' lives. Setting professional boundaries: ensuring colleagues and bosses understand your limits and therefore respect you, is an art in itself, yet is an essential skill for every professional to acquire.
In this masterclass, I share why it is important to say no on certain occasions, and how to say no.
This is part of a virtual workshop I deliver to clients. for more information please contact me
Thu, 23 Jul 2020 - 13min - 192 - Active listening in virtual conversationsWed, 15 Jul 2020 - 05min
- 191 - 5 differences between live and virtual meetings
We are now forced to do a lot more spoken communication via virtual platforms. In this masterclass I share 5 things to consider when speaking virtually. And if you want to access our 10 tips to virtual team working grab it here.
Thu, 02 Jul 2020 - 13min - 190 - An inspiration of our timeThu, 25 Jun 2020 - 20min
- 189 - Keep contact humanThu, 11 Jun 2020 - 15min
- 188 - Resilience and coping in challenging times
We are dealing with incredible changes in our lives due to the lockdown. As a result of requests, I am delivering a hugely popular webinar I have been delivering to corporate clients as a podcast. Normally I have a lot of interaction; chat and polls.
This is our new norm and our lives will never be the same. Although we can bounce back (resilience) in fact we'll never go back to the way we were before but we'll bounce back beyond where we were psychologically before; we'll be stronger; having coped with so many challenges, and this is called biotensegrity.
In this podcast I share ways we can cope; look after our own wellbeing and in particular manage the overwhelm we have at times.
Fri, 15 May 2020 - 29min - 187 - Discover your RHINO strength
In times of adversity, there are always some winners and some losers. David Hyner is a motivational speaker and has spoken to many successful people in his time. He has identified the 'rhino' mentality which is invaluable for today's world. In the interview he shares how we can embrace this inner strength so we can survive. David is always delighted to connect with others via LinkedIn or his website.
Key take aways include:
Having a clear vision of what you need to do Don't be distracted by what others think of you You are there to serve your clientsThu, 07 May 2020 - 14min - 186 - Virtual Leadership
Penny Pullan is the author of Virtual Leadership. For a number of years she has led projects globally using virtual methods. In this timely interview, she shares top tips to leading effectively in a virtual world. To order her book please go to the website:
Penny shares the discount code in the podcast - so listen out. Penny actively encourages you to connect with her. Here is her Linkedin profile.
Wed, 22 Apr 2020 - 25min - 185 - Remaining in the Moment during stressful times
a REAL minority, Darren Harris is a high impact global professional speaker inspiring his audiences to become a real MINORITY in their industry.
Darren has competed in 2 Paralympic Games in 2 different sports and has become England's most capped and most decorated blind footballers.
Here is the transcript of the interview.
In the interview, we focus on managing our nerves during the Corona Virus and how 'being in the moment' can help us. Darren's website is here
Wed, 08 Apr 2020 - 42min - 184 - Leading with compassion in a virtual world
We are living in a new world work wise. And if you are leading a team, it is not exclusively leading the work, but also their mental well-being. Our guest is Martin Conway, who is a leader within a multi-national organisation. He shares tips and observations to ensure his team are supported emotionally during this challenging time. Martin can be contacted via Linkedin.
Tue, 31 Mar 2020 - 32min - 183 - Engage with impact VirtuallyWed, 25 Mar 2020 - 11min
- 182 - Remote working
We are all living in unprecedented times; with news changing almost hourly. My only wish is for all of my listeners to remain safe and well.
Many people, including listeners to this podcast, are working remotely for the first time. It takes discipline. Add the stress of not being able to interact with others and our everyday lives being changed along with the worry of the virus, this is a challenge.
In this podcast I share good practice for working remotely along with looking after your physical and mental health. I also offer the idea of meeting up virtually to have a 'virtual coffee'. Please contact me
if you are interested. Keep well and safe
Thu, 19 Mar 2020 - 14min - 181 - Leading virtually
We are entering uncertain times with the possibility of us all working from home due to self isolating. In this podcast I share ways that as a leader you can still lead virtually; what to consider to ensure your team still feel connected in a human way; remembering to keep in touch with clients and suppliers. And if you still need coaching or CPD training here are some links:
Virtual training including CPD accredited courses.
Mon, 09 Mar 2020 - 18min - 180 - Noise with Joe McCormack
Joe McCormack is a leading expert in concise, impactful communication. He has recently published his second book, called 'Noise' where he identifies that we are increasingly bombarded with more messages, making us less effective at focusing and communicating. In this amazing interview Joe shares his thoughts for being more effective; including learning how to have quiet times and setting boundaries. Visit noisethebook.com to download a free sample of the first two chapters and a noise survival guide
Wed, 04 Mar 2020 - 38min - 179 - Overcoming physical challenges
In the latest Superstar Communicator interview, I am interviewing a really inspirational person. Chantel Soumis is an inspirational advocate for the differently-abled community and top LinkedIn Creator with over 30k organic followers in one year. Chantel is also the Founder and Creative Director of Stardust Creative LLC, a brand agency focused on embracing differences through personal and corporate branding. She’s spoken at VidCon as one of the first LinkedIn video creators as well as at international conferences in LA, London, Dallas, and more.
Chantel spreads awareness, hope, and inspiration to those around the world fighting for acceptance by sharing the hidden struggles of differently-abled community. By administering an attitude of gratitude, Chantel has overcome severe obstacles and spends a substantial portion of her time coaching others to accept and believe in themselves, and to treat one another with dignity and value, recognizing we are all brothers and sisters of the human race. Learn more at ChantelSoumis.com and LinkedIn as well as @MarcomChantel on Instagram and Twitter
Wed, 26 Feb 2020 - 30min - 178 - Lead with Confidence
Leading with confidence is a key skill for everyone to develop; not only will they make more impact in any business situation, it makes you more visible and demonstrates you are destined for bigger roles. In this short masterclass, I share key skills for you to develop in order to step up. These will give you confidence. Good luck.
Fri, 14 Feb 2020 - 11min - 177 - Celebrate six years of success
It is the sixth birthday of the Superstar Communicator podcast - YAY! and now many of my business colleagues are just starting a podcast! I celebrate the podcast; the listeners and also remind everyone that listening to that little voice, and then ignoring it can be the best way of stepping outside your comfort zone.
Thu, 06 Feb 2020 - 11min - 176 - Inspiring leadership
One of the most inspiring leaders I recently met is Clare Suttie, who is the CEO of Atlas Translations, and she has also successfully led large scale community charity projects: from the vision to co-ordinating volunteers. This is an amazing interview; with a true visionary and collaborative leader.
Information on the St Albans Post Box Toppers.
Here is information on the Polar Plunge.
Thu, 09 Jan 2020 - 37min - 175 - Career Goals for the next decade Part 3Tue, 07 Jan 2020 - 15min
- 174 - Career Goals for the next decade 2Tue, 24 Dec 2019 - 09min
- 173 - Prepare your career for 2020
We are nearing the end of 2019 and will be entering a new decade in a few days. I always reflect and celebrate my successes; but I share another INVALUABLE exercise, which helps you to be more self aware.
This is a series of podcasts I will be delivering, to prepare individuals for the next decade with their career development.
Mon, 16 Dec 2019 - 09min - 172 - Leadership observationsWed, 04 Dec 2019 - 13min
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