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The Music Shop: Conversations in Music Retail

Music Shop 360

Are you a music store owner looking to take your business to the next level? In The Music Shop podcast, we talk with stores from all across the country about their story, the challenges they are facing and how they are overcoming those challenges. We talk everything from ecommerce strategy to inventory management to how to get new customers in the door. Subscribe today to stay up to date on all of our latest episodes.

17 - Start a Profitable Instrument Rental Program with Ben Borkowski

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17 - Start a Profitable Instrument Rental Program with Ben Borkowski
Ben Borkowski of Marich Music and Taylor Harnois discuss how Ben found a way to take his skills as an instrument repair technician and built a successful business.

They discuss how software solutions helped him focus his business and shed the load of paperwork and other hassles. Ben shared what he learned about how to grow a nearly 50 year-old local music shop into a thriving online business using tactics and strategies that you may not have expected.

-- SPECIAL PROMOTION --
For listeners of this podcast, Music Shop 360 is offering 50% off your start-up costs.
► Visit https://get.musicshop360.com/podcast to schedule a demo and redeem this offer.
-- EPISODE PAGE --
For a transcript, episode summary, and highlights, visit:
► https://musicshop360.com/interviews/start-a-profitable-instrument-rental-program-with-ben-borkowski/
-- LISTEN ON OTHER PLATFORMS --
Apple Podcasts ► https://podcasts.apple.com/us/podcast/the-music-shop-conversations-in-music-retail/id1615109715
Spotify ► https://open.spotify.com/show/4NS1n4qCOhmm00GUSyJQ3T
Google Podcasts ► https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy50cmFuc2lzdG9yLmZtL3RoZS1tdXNpYy1zaG9wLWNvbnZlcnNhdGlvbnMtaW4tbXVzaWMtcmV0YWls
Amazon Music ► https://music.amazon.com/podcasts/13bd7a3b-d56b-4676-bc3f-6831e917dfe4/the-music-shop-conversations-in-music-retail
Deezer ► https://www.deezer.com/show/3519307
Mon, 31 Jul 2023
16 - Jamie Major, Reverb - Selling Music Gear Online
Taylor Harnois and Jamie Major, seller engagement manager at Reverb, talk about using the platform at reverb.com to help improve online sales.

They talk about how the Reverb platform can help sellers of any size bring more visibility to their music shop and make more sales.

-- SPECIAL PROMOTION --
For listeners of this podcast, Music Shop 360 is offering 50% off your start-up costs.
► Visit https://get.musicshop360.com/podcast to schedule a demo and redeem this offer.
-- EPISODE PAGE --
For a transcript, episode summary, and highlights, visit:
► https://musicshop360.com/interviews/jamie-major-reverb-selling-music-gear-online/
-- LISTEN ON OTHER PLATFORMS --
Apple Podcasts ► https://podcasts.apple.com/us/podcast/the-music-shop-conversations-in-music-retail/id1615109715
Spotify ► https://open.spotify.com/show/4NS1n4qCOhmm00GUSyJQ3T
Google Podcasts ► https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy50cmFuc2lzdG9yLmZtL3RoZS1tdXNpYy1zaG9wLWNvbnZlcnNhdGlvbnMtaW4tbXVzaWMtcmV0YWls
Amazon Music ► https://music.amazon.com/podcasts/13bd7a3b-d56b-4676-bc3f-6831e917dfe4/the-music-shop-conversations-in-music-retail
Deezer ► https://www.deezer.com/show/3519307
Tue, 20 Jun 2023
15 - Tara Noble, Dubs Drum Basement - Long Term Customer Relationships
Taylor Harnois and Tara Noble talk about the challenges and rewards of specialization in the retail music industry. Tara discusses the benefits of building lasting relationships based on expertise and the network of drummers she associates with.

Tara also shares some of her insight and advice she learned from years working in the retail industry.

-- KEY INSIGHTS --
When you do a better job than anyone else, customers will come looking for you.Building great customer relationships will pay long term dividends.Serving a niche community can be very profitable.Identify customers beyond your intense professionals.Learn to be adaptable.

-- SPECIAL PROMOTION --
For listeners of this podcast, Music Shop 360 is offering 50% off your start-up costs.
► Visit https://get.musicshop360.com/podcast to schedule a demo and redeem this offer.
-- EPISODE PAGE --
For a transcript, episode summary, and highlights, visit:
► https://musicshop360.com/interviews/tara-noble-dubs-drum-basement-long-term-customer-relationships/
-- LISTEN ON OTHER PLATFORMS --
Apple Podcasts ► https://podcasts.apple.com/us/podcast/the-music-shop-conversations-in-music-retail/id1615109715
Spotify ► https://open.spotify.com/show/4NS1n4qCOhmm00GUSyJQ3T
Google Podcasts ► https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy50cmFuc2lzdG9yLmZtL3RoZS1tdXNpYy1zaG9wLWNvbnZlcnNhdGlvbnMtaW4tbXVzaWMtcmV0YWls
Amazon Music ► https://music.amazon.com/podcasts/13bd7a3b-d56b-4676-bc3f-6831e917dfe4/the-music-shop-conversations-in-music-retail
Deezer ► https://www.deezer.com/show/3519307
Wed, 17 May 2023
14 - Carolyn Iga, Neighborhood Music School – Fostering A Cultural Community
Taylor Harnois and Carolyn Iga talk about what started as a love for music developed into an entrepreneurial adventure in music instruction.
Carolyn’s restless nature led her to look for a new way to blend a music school and retail music shop and how she found tools and models to help support her passion for music and her desire to serve and elevate her community.
-- KEY INSIGHTS --
- Let your business be an extension of yourself.
- Find a community that supports your goals.
- Decide what you can do and don’t worry about the competition.
- Support your business with tools and software that take away obstacles.
- Build relationships in your community and it will pay dividends.
-- SPECIAL PROMOTION --
For listeners of this podcast, Music Shop 360 is offering 50% off your start-up costs.
► Visit https://get.musicshop360.com/podcast to schedule a demo and redeem this offer.
-- EPISODE PAGE --
For a transcript, episode summary, and highlights, visit:
► https://musicshop360.com/interviews/carolyn-iga-neighborhood-music-school-fostering-a-cultural-community/
-- LISTEN ON OTHER PLATFORMS --
Apple Podcasts ► https://podcasts.apple.com/us/podcast/the-music-shop-conversations-in-music-retail/id1615109715
Spotify ► https://open.spotify.com/show/4NS1n4qCOhmm00GUSyJQ3T
Google Podcasts ► https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy50cmFuc2lzdG9yLmZtL3RoZS1tdXNpYy1zaG9wLWNvbnZlcnNhdGlvbnMtaW4tbXVzaWMtcmV0YWls
Amazon Music ► https://music.amazon.com/podcasts/13bd7a3b-d56b-4676-bc3f-6831e917dfe4/the-music-shop-conversations-in-music-retail
Deezer ► https://www.deezer.com/show/3519307
Wed, 19 Apr 2023
13 - Enumclaw Music, Serving the Music Community
David Bozich and Michelle Ventura talk with Taylor Harnois about the challenges of running a music store in a small town. They discuss how going online has enabled them to find audiences outside of the market and better serve local musicians.

They detailed how refining their business processes has helped streamline their business. They also discuss how taking advantage of the tools your store’s software can help you take control of your business and give you insight to help make important decisions.

-- KEY INSIGHTS --
- Use technology to expand your market.
- Take advantage of all the tools you have available.
- Make your revenue drivers things that can not be found online.
- Don’t underestimate the amount of clerical work that needs to be done.
- Work on your business processes.

-- GUEST BIO --
Enumclaw Music is a full-service music store, family owned and run in the heart of Enumclaw, Washington. The store has been open for 35 years. David Bozich bought the store 10 years ago. Michelle Ventura joined Enumclaw music a few years ago and is preparing to take over the store.

-- SPECIAL PROMOTION --
For listeners of this podcast, Music Shop 360 is offering 50% off your start-up costs.
► Visit https://get.musicshop360.com/podcast to schedule a demo and redeem this offer.

-- EPISODE PAGE --
For a transcript, episode summary, and highlights, visit:
► https://musicshop360.com/interviews/enumclaw-music-serving-the-music-community/
Fri, 17 Mar 2023
12 - Genevieve Swift, Lashof Violins - Providing A Personalized Experience
Taylor Harnois and Genevieve Swift of Lashof Violins talk about the history and tradition of running a violin shop with decades of presence in Maryland.
Mon, 20 Feb 2023
11 - Migrating Your Data with Music Shop 360
In this episode Taylor Harnois talks with Music Shop 360’s data migration experts Neils and Jesse. They talk through common migration concerns for shop owners and how they address data when converting to a new point-of-sale software.
Fri, 20 Jan 2023
10 - Casey Green, Guitarma - Creating A Welcoming Atmosphere
Casey Green and Taylor Harnois talk about the joy of operating a music shop focused on delivering excellent used gear to musicians. They discuss the importance of focusing your shop’s product mix and looking for ways to differentiate your business. Used equipment can be a challenge, but if you know what you're try to sell and how to communicate with your customers, you’ll find success.
Thu, 22 Dec 2022
9 - David Lardizabal, Davids’ Broken Note - A Passion For Repair
Taylor and David talk about how David got into the instrument repair business. They discuss how always increasing your expertise allows you to create opportunities for growth.
Wed, 23 Nov 2022
8 - Announcement: New Host, New Brand
Hello everyone! I'm the new host of the Music Shop podcast, Taylor Harnois. This short episode is just to introduce myself and announce that our sponsor, Rain Retail Software has created a new brand called Music Shop 360.
Tue, 22 Nov 2022
7 - John and David Connors, Connors Music - Modernizing A Music Store
Eric Thornton talks with John and David Connors to discuss how they transformed a successful family owned music store into a thriving online music business. The Connors share their experience of discovering that they need to provide an eCommerce platform for their store and how they came to choose Rain as the best POS system for them.
Wed, 20 Jul 2022
6 - Nate Corning, Mark's Guitar Shop - Thriving During a Pandemic
Nate Corning discusses the rewards and challenges of running Mark’s Guitar Shop in Spokane, Washington. The shop focuses on service and sales of new and used equipment and the strategies and tools they use to accomplish their goals.
Wed, 01 Jun 2022
5 - Miles Stewart, Musician Supply - Never Leave Customers Disappointed
Miles Stewart of Musician Supply discusses the music store business in South Carolina. Miles focuses on meeting the customer where they want to be. He talks about creating in-store and online experiences that meet customers unique needs and not leaving them disappointed.
Wed, 18 May 2022
4 - Max Larson, Centre Music House - Using Software To Save Time
Max Larson of Centre Music House discusses how his family built a business based on private lessons. Max has spent the last decade modernizing and automating the business to enable staff to focus on what they do best and enable technology to solve some of its backend processes. Max tells the story of how modernizing lesson scheduling helped eliminate time and effort from the hassle of managing 400 students and 20 instructors. He also explains how software has enabled the music store and its business to continue to grow and gain greater market share in the area.
Wed, 04 May 2022
3 - Will Roffers, Owner of Northland Music Center - Instrument Rental Strategy
Will Roffers of Northland Music Center discusses with host Eric Thornton of Rain Retail Software how Will built a successful music store in Northern Wisconsin. They talk about how Will grew what he describes as a music closet into a thriving physical location and an online business that serves musicians, students, and enthusiasts across the region and nation.
Wed, 20 Apr 2022
2 - The Chapmans, Owners of The Acoustic Shoppe - The Customer Experience
John, Jeremy, and Jason Chapman of The Acoustic Shoppe sit down with Eric Thornton of Rain Retail Software to talk about how the Chapman brothers have turned happy accidents from their life into a successful music store recognized as a leader in specialized music business.
Wed, 06 Apr 2022
1 - Introducing The Music Shop Podcast
Are you a music store owner looking to take your business to the next level? In The Music Shop podcast, we talk with stores from all across the country about their story, the challenges they are facing and how they are overcoming those challenges. We talk everything from ecommerce strategy to inventory management to how to get new customers in the door. Subscribe today to stay up to date on all of our latest episodes.
Fri, 18 Mar 2022

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