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The first two seasons of the 97 UX Things podcast has interviews with authors of the book 97 Things Every UX Practitioner Should Know, who discuss their chapters, career trajectories, and give advice for anyone working in user experience. In season three, book authors, the podcast host, and guests from outside the book provide practical UX tips for listeners. The 97 UX Things podcast is hosted by Dan Berlin, editor of the book 97 Things Every UX Practitioner Should Know, and founder of Watch City Research, a UX research consultancy based outside of Boston, MA.
- 46 - Notes on Taking Notes
Taking notes while moderating user interviews is an important and underrated skill for UX researchers. This episode provides tips on taking great notes during UX research.Sponsored by Watch City ResearchWatch City Research is your trusted UX research partnerDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Tue, 22 Aug 2023 - 45 - Observed Behavior is the Gold Standard (feat. Kaaren Hanson)
Kaaren Hanson, PhD discusses her book chapter "Observed Behavior is the Gold Standard" and offers insight on effectively building UX teams.Sponsored by Watch City ResearchWatch City Research is your trusted UX research partnerDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Tue, 08 Aug 2023 - 44 - Ask Participants to Tell You What You Don't Know to Ask (feat. Amanda Rotondo)
Amanda Rotondo, PhD discusses her book chapter "Ask Participants to Tell You What You Don't Know to Ask" and provides some insight about building team empathy in a remote world.Sponsored by Watch City ResearchWatch City Research is your trusted UX research partnerDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Tue, 25 Jul 2023 - 43 - Have a Well-Rounded UX Research Toolkit to Maximize Insights
Dan Berlin discusses the pitfalls of relying too much on unmoderated usability studies and missing out on deeper insights.Sponsored by Watch City ResearchWatch City Research is your trusted UX research partnerDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Tue, 11 Jul 2023 - 42 - Follow These Principles of Gestalt for Better UX Designs (feat. Erin Malone)
Erin Malone discusses her book chapter "Follow These Principles of Gestalt for Better UX Designs."Sponsored by Watch City ResearchWatch City Research is your trusted UX research partnerDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Tue, 27 Jun 2023 - 41 - Designing for Behavior Change (feat. Amy Bucher)
Amy Bucher, PhD, discusses her book Engaged: Designing for Behavior Change, and provides practical tips to UXers who want to incorporate these methods into their work.Sponsored by Watch City ResearchWatch City Research is your trusted UX research partnerDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Tue, 13 Jun 2023 - 40 - Designing and Content Strategizing for Trust (feat. Margot Bloomstein)
Margot Bloomstein, author of the 2012 book Content Strategy at Work: Real-world Stories to Strengthen Every Interactive Project, and her 2021 book Trustworthy: How the Smartest Brands Beat Cynicism and Bridge the Trust Gap, discusses how we can build trust with our users through design.Sponsored by Watch City ResearchWatch City Research is your trusted UX research partnerDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Tue, 30 May 2023 - 39 - Don't Underestimate the Power of Coworkers as Usability Participants (feat. Daniel Diener)
Daniel Diener discusses his book chapter "Don't Underestimate the Power of Coworkers as Usability Participants."Sponsored by Watch City ResearchWatch City Research is your trusted UX research partnerDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Tue, 16 May 2023 - 38 - Stuck? Diagrams Help (feat. Abby Covert)
Abby Covert discusses her book Stuck? Diagrams Help.Sponsored by Watch City ResearchWatch City Research is your trusted UX research partnerDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Tue, 02 May 2023 - 37 - The Right Screener Sets Up Your Recruit and Research for Success (feat. Katelyn Thompson)
Katelyn Thompson discusses her chapter "The Right Screener Sets Up Your Recruit and Research for Success."Sponsored by Watch City ResearchWatch City Research is your trusted UX research partnerDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Tue, 18 Apr 2023 - 36 - Taking a Systems Thinking Approach to UX (feat. Jen Briselli)
Jen Briselli, our first guest from outside the book, discusses how to bring systems thinking to UX.Sponsored by Watch City ResearchWatch City Research is your trusted UX research partnerDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Tue, 04 Apr 2023 - 35 - Design Thinking Workshops Will Change Your Process (feat. Theo Johnson)
Theo Johnson discusses his book chapter, "Design Thinking Workshops Will Change Your Process."Sponsored by Watch City ResearchWatch City Research is your trusted UX research partnerDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Tue, 28 Mar 2023 - 34 - The Participant's Well-Being is Your Responsibility (feat. Danielle Cooley)
Danielle Cooley discusses her chapter "The Participant's Well-Being is Your Responsibility."Sponsored by Watch City ResearchWatch City Research is your trusted UX research partnerDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Tue, 14 Mar 2023 - 33 - Leverage Your "Psychologist Voice" for Effective UX Research Moderation
Dan Berlin, editor of the book 97 Things Every UX Practitioner Should Know, and host of this podcast, kicks off season three of the 97 UX Things podcast with a discussion of his book chapter "Leverage Your 'Psychologist Voice' for Effective UX Research Moderation."Sponsored by Watch City ResearchWatch City Research is your trusted UX research partnerDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Wed, 01 Mar 2023 - 32 - Tell the User's Story via Effective Research Reports (feat. Susan Mercer)
Susan Mercer gives tips on producing effective research reports that address business goalsSponsored by Watch City ResearchWatch City Research is your trusted UX research partnerDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Tue, 19 Apr 2022 - 31 - Work Together to Create Inclusive Products (feat. Al Lopez)
Al Lopez discusses their chapter Work Together to Create Include Products and provides tips on fostering a diverse work environmentSponsored by Watch City ResearchWatch City Research is your trusted UX research partnerDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Tue, 29 Mar 2022 - 30 - Embrace a Shared Cadence to Avoid Silos (feat. Christy Ennis-Kloote)
Christy Ennis-Kloote provides tips on how to keep large teams informed and collaborating efficiently.Sponsored by Watch City ResearchWatch City Research is your trusted UX research partnerDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Tue, 22 Mar 2022 - 29 - Frame the Opportunity Before Brainstorming the Solution (feat. Brian Sullivan)
Brian Sullivan provides pointers about not letting solutioning get in the way of brainstorming.Sponsored by Watch City ResearchWatch City Research is your trusted UX research partnerDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Tue, 15 Mar 2022 - 28 - Don't Perform a Competitive Analysis Before Ideating (feat. William Ntim)
William Ntim discusses how waiting to do a competitive analysis can improve your design ideation.Sponsored by Watch City ResearchWatch City Research is your trusted UX research partnerDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Tue, 08 Mar 2022 - 27 - Diverse Participant Recruiting is Essential to Authentic User Research (feat. Megan Campos)
Megan Campos provides practical tips for ensuring a diverse recruit during user research.Sponsored by Watch City ResearchWatch City Research is your trusted UX research partnerDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Tue, 01 Mar 2022 - 26 - Make Learning a Part of Your Design Process (feat. Michelle Morgan)
Michelle Morgan tells us how to make learning part of your design process.Sponsored by Watch City ResearchWatch City Research is your trusted UX research partnerDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Tue, 22 Feb 2022 - 25 - Thinking About the Future is Important for Any Design Process (feat. Liz Possee Corthell)
Liz Possee Corthell provides tips on incorporating futures thinking into your design process.Sponsored by Watch City ResearchWatch City Research is your trusted UX research partnerDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Tue, 15 Feb 2022 - 24 - Create a Design Portfolio That Gets Results (feat. Shanae Chapman)
Shanae Chapman provides best practices for building a UX portfolioSponsored by Watch City ResearchWatch City Research is your trusted UX research partnerDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Tue, 08 Feb 2022 - 23 - Bring Rapid User Research Methods to Agile Teams (feat. Bob Thomas)
Bob Thomas discusses his experience implementing rapid research at a large company.Sponsored by Watch City ResearchWatch City Research is your trusted UX research partnerDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Tue, 16 Nov 2021 - 22 - Remember the Four Questions of Critique (feat. Adam Connor)
Adam Connor discusses UX maturity in organizations and best practices for critique.Sponsored by Watch City ResearchWatch City Research is your trusted UX research partnerDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Tue, 09 Nov 2021 - 21 - Advocate for Accessibility (feat. Holly Schroeder)
Holly discusses her chapter about advocating for accessibility and provides practical ways for everyone to keep accessibility in mind.Sponsored by Watch City ResearchWatch City Research is your trusted UX research partnerDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Tue, 02 Nov 2021 - 20 - If Designing Survey Questions Were Easy, There'd Be No Garbage Data (feat. Annie Persson)
Annie Persson discusses how to make the most out of your survey questions.Sponsored by Watch City ResearchWatch City Research is your trusted UX research partnerDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Tue, 26 Oct 2021 - 19 - Improve Usability Testing with Task Cards (feat. Todd Zazelenchuk)
Todd Zazelenchuk discusses the various ways task cards help improve usability studies.Sponsored by Watch City ResearchWatch City Research is your trusted UX research partnerDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Tue, 19 Oct 2021 - 18 - Plan User Research with the Customer Question Board (feat. Julia Cowing)
Julia Cowing discusses her chapter about a method to choose the right UX research method for your questions about end-usersSponsored by Watch City ResearchWatch City Research is your trusted UX research partnerDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Tue, 12 Oct 2021 - 17 - Sell Your Design Ideas with Trust and Insights (feat. Benson Chan)
Benson Chan discusses his chapter about gaining trust through design insightsSponsored by Watch City ResearchWatch City Research is your trusted UX research partnerDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Tue, 05 Oct 2021 - 16 - Align Your Team Around Customer Needs via Design Workshops (feat. Shipra Kayan)
Shipra Kayan discusses her chapter about how workshops can help align teams and stakeholdersSponsored by Watch City ResearchWatch City Research is your trusted UX research partnerDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Tue, 28 Sep 2021 - 15 - Implement Service Design in Your Practice (feat. Eduardo Ortiz)
Eduardo Ortiz chats about service design and how it can be implemented in an organization.Sponsored by Watch City ResearchWatch City Research is your trusted UX research partnerDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Tue, 14 Sep 2021 - 14 - Don't Forget About Information Architecture (feat. Joe Sokohl)
Joe Sokohl discusses how information architecture is the backbone of a good design.Sponsored by Watch City ResearchWatch City Research is your trusted UX research partnerDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Tue, 07 Sep 2021 - 13 - Boost Your Emotional Intelligence to Move From Good to Great UX (feat. Priyama Barua)
Priyama Barua discusses how emotional intelligence can help a practitioners in their UX careers. Sponsored by Watch City ResearchWatch City Research is your trusted UX research partnerDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Tue, 31 Aug 2021 - 12 - Know These Warning Signs of Information Architecture Problems (feat. Kathi Kaiser)
Kathi Kaiser discusses finding and addressing information architecture problems in your design.Sponsored by Watch City ResearchWatch City Research is your trusted UX research partnerDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Tue, 24 Aug 2021 - 11 - Design for Content First (feat. Marli Mesibov)
Marli Mesibov discusses her chapter on designing for content first.Sponsored by Watch City ResearchWatch City Research is your trusted UX research partnerDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Tue, 17 Aug 2021 - 10 - Put on Your InfoSec Hat to Improve Your Designs (feat. Julie Meridian)
Julie Meridian chats about her chapter about improving designs by employing an InfoSec lensSponsored by Watch City ResearchWatch City Research is your trusted UX research partnerDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Tue, 10 Aug 2021 - 9 - Improve Communication and Encourage Collaboration Using Sketches (feat. Anna Iurchencko)
Anna Iurchencko discusses her chapter about using sketches to improve communicationSponsored by Watch City ResearchWatch City Research is your trusted UX research partnerDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Tue, 03 Aug 2021 - 8 - Assess Usefulness and Desirability Early in Product Development (feat. Mike Hawley)
Mike Hawley discusses his chapter about using design artifacts to get more out of your formative user interviews.Sponsored by Watch City ResearchWatch City Research is your trusted UX research partnerDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Tue, 27 Jul 2021 - 7 - Data Alone Does Not Create Empathy, Storytelling is Key (feat. Kyle Soucy)
Kyle Soucy discusses her chapter about how we can improve our research readouts by focusing on the presentation, not the report.Sponsored by Watch City ResearchWatch City Research is your trusted UX research partnerDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Tue, 20 Jul 2021 - 6 - Not All Interfaces Need To Be Simplified (feat. Morgane Peng)
Morgane Peng discusses how enterprise, information rich interfaces don't necessarily need to be simplified.Sponsored by Watch City ResearchWatch City Research is your trusted UX research partnerDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Tue, 13 Jul 2021 - 5 - Embrace Your Ignorance (feat. Jon Robinson)
Jon Robinson discusses his chapter about staying humble in our UX work.Sponsored by Watch City ResearchWatch City Research is your trusted UX research partnerDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Tue, 06 Jul 2021 - 4 - Personas with Emotions and Behaviors are More Valuable (feat. Cindy Brummer)
Cindy Brummer discusses her chapter about maximizing the utility of personas by focusing them on behaviors.Sponsored by Watch City ResearchWatch City Research is your trusted UX research partnerDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Tue, 29 Jun 2021 - 3 - Include Non-Users in Your Research (feat. Becca Kennedy)
Becca Kennedy discusses her chapter in the book: Include Non-Users in Your Research.Sponsored by Watch City ResearchWatch City Research is your trusted UX research partnerDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Tue, 22 Jun 2021 - 2 - Visualize Requirements During Workshops (feat. Kristina Hoeppner)
Kristina Hoeppner discusses her chapter about visualizing product requirements during workshops.Sponsored by Watch City ResearchWatch City Research is your trusted UX research partnerDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Tue, 15 Jun 2021 - 1 - Know the Difference Between Experience Mapping and Journey Mapping (feat. Darren Hood)
Darren Hood talks about his chapter from the book 97 Things Every UX Practitioner Should Know: "Know the Difference Between Experience Mapping and Journey Mapping."Sponsored by Watch City ResearchWatch City Research is your trusted UX research partnerDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Tue, 08 Jun 2021
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