Superstar Communicator podcast

Welcome back to another episode of the Superstar Communicator podcast, where we delve into the fascinating world of cross-cultural communication. In today's episode, our hosts, Susan Heaton-Wright and Nick Simon, are joined by special guest Michael Gates, a renowned authority on understanding different cultures. Michael brings over 30 years of experience in the field of cross-culture, and in this episode, he shares valuable insights on mastering cross-cultural communication.

Throughout the episode, Michael shares two real-life examples related to air travel that highlight the challenges and nuances of intercultural communication. From a delay caused by bad weather to a situation involving a Russian and a German passenger, these stories provide a glimpse into the complexities of cross-cultural interactions. But it's not just about air travel; Michael takes a deeper dive into the various cultural communication styles and how they impact our interactions. From linear professions like engineering and accounting to multi-active professions such as sales and marketing, he explores how different cultural backgrounds shape our communication strategies. Furthermore, Michael delves into the dangers of stereotyping and generalizations, recounting personal experiences teaching about India and challenging prevailing misconceptions. He emphasizes the importance of cultural assessment, teamwork, and effective communication in international projects. Join us as we explore the intricacies of cross-cultural communication and learn valuable strategies for navigating diverse cultural landscapes. Get ready for an enlightening conversation filled with practical tips and captivating stories. Let's dive right in!

Michael Gates is owner of Michael Gates CrossCulture and an associate fellow at the Said Business School, University of Oxford. He has been in the field of cross-culture for more than 30 years, following 5 years in radio in Manchester, and a couple of years teaching communication skills.

Key points from the interview

[00:00:02] Welcome to the Superstar Communicator podcast.

[00:05:08] Culture: collective programming of the mind, experiences, parents, history, language, religion.

[00:07:18] Dangers of stereotyping; limited personal experience.

[00:11:10] Flight delay blamed on bad weather in Munich.

[00:14:28] Stereotypes impact international team dynamics greatly.

[00:18:04] Multi active professions include sales and marketing. Multi active leaders are good at emotionally persuading people but may be disorganized or break rules. Reactives focus on listening and promoting harmony, especially in Far East cultures.

[00:20:53] Misunderstood ideas about Southeast Asia's communication style.

[00:24:14] Building trust through cross-cultural workshops and communication.

[00:29:50] Using AI for short answers in intercultural questions

[00:33:03] Culturally attuned language program in multiple languages.

[00:35:02] Keep it simple, no idioms, adapt style.

[00:40:18] Person considered proposal, hesitated due to grammar fears.

[00:41:04] Adapting to cultural differences: talk or observe.

Download the transcript of the interview

SuperStar Communicator

Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee

SuperStar Communicator

Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence.

We deliver:

·      masterclasses,

·      facilitate workshops,

·      deliver speeches –

·      face to face and virtually

·      coach individuals.

Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call

Purchase a copy of the SuperStar Communicator 30 Day Plan here

We have a lovely gift for you: Grab your 10 top tips to presenting here

Thank you for listening!

Welcome to the SuperStar Communicator podcast! In this episode, we dive into a thought-provoking conversation on International Men's Day with special guest, Mike Pagan. Together with Susan Heaton-Wright and Nick Simon, Mike shares his insights on the importance of peer support, mental wealth for men, and the impact of social media on mental health. We explore personal stories, practical tips, and expert advice on creating a supportive network, prioritizing self-care, and navigating the challenges of modern work environments. Join us as we delve into this engaging discussion and gain valuable takeaways for personal growth and well-being.

Key points from the interview

01:57 Men need help asking for support, vulnerability.

05:48 Transitioning through life stages, evolving with people.

08:03 Identify genuine support in your network.

11:14 Active mindfulness through physical activities like rugby.

15:52 Teenage daughter faces FOMO and social pressure.

17:27 Echo chamber of algorithms reinforces bias on social media.

21:33 Hybrid work is here to stay.

26:50 Men must be open and seek support.

29:15 Bob called for intuitive reason, hospital official insight.

31:28 FAF: False start of feeling fulfilled, mental wealth, well-being, support, reach out, recall, relate.

Download the transcript of the interview

About Mike: Mike Pagan has always been passionate about creating a space for men to ask for help and be vulnerable. He recognizes the historical tendency for men to be reluctant to seek assistance and is committed to changing that narrative. With a focus on promoting mental health and well-being for men, Mike is dedicated to establishing frameworks that allow for vulnerability and imperfection. His mission is to encourage men to put their hands up and ask for help, creating a more open and accepting environment for all. More information: https://mikepagan.com

SuperStar Communicator

Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee

SuperStar Communicator

Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence.

We deliver:

·      masterclasses,

·      facilitate workshops,

·      deliver speeches –

·      face to face and virtually

·      coach individuals.

Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call

Purchase a copy of the SuperStar Communicator 30 Day Plan here

We have a lovely gift for you: Grab your 10 top tips to presenting here

Thank you for listening!

Welcome to another exciting episode of the SuperStar Communicator podcast, where we delve into the world of business, communication, and success. Today, we have the privilege of hosting the incredible Jeffrey Hayzlett, a renowned business expert and media personality. In this episode, Jeffrey shares invaluable insights on why radical humility is the key to success. He reveals how building a strong brand, creating engaging content, and connecting with your audience can propel you to new heights. Through his own experiences, including being a Chief Marketing Officer and a judge on The Celebrity Apprentice, Jeffrey offers practical advice for businesses big and small. So grab a cup of coffee, sit back, and join us as we explore the power of radical humility with Jeffrey Hayzlett. Let's get started!

Jeffrey Hayzlett is a primetime television host of C-Suite with Jeffrey Hayzlett and Executive Perspectives on C-Suite TV, and business podcast host of All Business with Jeffrey Hayzlett on C-Suite Radio. He is a global business celebrity, speaker, best-selling author, and Chairman and CEO of C-Suite Network, home of the world’s most trusted network of C-Suite leaders.

Key points from the interview

[00:01:17] "Appreciate opportunity to connect with worldwide audience."

[00:03:39] Open network, build brand, engage community, attract customers.

[00:11:31] Create great content, share it strategically.

[00:14:18] Radical humility, transparency leads to success.

[00:18:34] Communication has changed from broadcasting to personalization.

[00:22:04] Trusted network in business with credible content.

[00:26:42] Importance of social media, listening and feedback.

[00:28:52] Jeff has four bestselling books, emphasizes importance of people over profit, contact at Jeff@csuitenetwork.com , active on social media.

Download the transcript of the interview

SuperStar Communicator

Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee

SuperStar Communicator

Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence.

We deliver:

·      masterclasses,

·      facilitate workshops,

·      deliver speeches –

·      face to face and virtually

·      coach individuals.

Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call

Purchase a copy of the SuperStar Communicator 30 Day Plan here

We have a lovely gift for you: Grab your 10 top tips to presenting here

Thank you for listening!

Celebrating the 30 Day Plan from SuperStar Communicator

Introduction: Hello, everybody. It is a very exciting day because I am am launching the Superstar communicator 30 day plan. And very exciting. I have have contributed to other books in the past, which has been a huge honor but this is my first one of a number that I'll planned. And I have my partner in crime from podcasting. Nick Simon, who's gonna ask me some questions about the superstar communicator 30 day plan.

Key points from the interview (bold)

[00:02:23] Celebrate strengths, challenge weaknesses, grow skills.

[00:04:27] Smiling changes conversation dynamics and perceptions.

[00:06:56] Amazon offers Susan Heaton- Wright's 30-day plan.

Download the transcript of the interview (add link from SuperStar Communicator)

https://superstarcommunicator.com/wp-content/uploads/2023/09/30-day-plan-transcript.pdf

SuperStar Communicator

Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee

SuperStar Communicator

Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence.

We deliver:

·      masterclasses,

·      facilitate workshops,

·      deliver speeches –

·      face to face and virtually

·      coach individuals.

Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call

Purchase your copy of the 30 Day Plan here:

We have a lovely gift for you: Grab your 10 top tips to presenting here

Thank you for listening!

"On this episode of SuperStar Communicator, our hosts Susan Heaton-Wright and Nick Simon are joined by the renowned speaker and pitch coach, Sam Horn.

In this episode, Sam shares a powerful technique on what to say in the first 60 seconds of a presentation, pitch, or negotiation that will captivate your audience, earn their respect, and generate buy-in.

She encourages listeners to shape behavior rather than shame it, and shares practical tips on how to introduce oneself effectively and provide specific details to facilitate follow-up conversations. With her wealth of knowledge and experience, Sam Horn aims to help listeners improve their communication skills, handle difficult situations, and have honest conversations. Whether you're navigating corporate environments, personal relationships, or any other aspects of life, Sam's teachings and insights will equip you with the tools you need to confidently express yourself and cultivate meaningful connections. So tune in to this enlightening episode of Susan Heaton-Wright with Sam Horn, and discover how to effectively navigate conversations, make a lasting impression, and communicate with impact.

Key points from the interview:

00:02:44] Disagreeing with friends, focus on common ground.

[00:09:19] Discover four conflict styles: avoid, accommodate, angry, assert.

[00:13:31] Counselor sets boundaries for student support.

[00:23:26] Technique to win respect and buy-in in 60 seconds.

[00:30:31] Invite, incentivize, introduce, be memorable, provide contact information, offer value, increase engagement.

[00:37:17] Criteria for publishing a book: show the shift.

[00:42:11] Joe started as an individual consultant. Then he created an umbrella brand called "Brief Lab" to stand out. This led to a book deal and a successful career.

[00:48:49] Umpire stops fighting, avoid blaming, find solutions instead of fault. Remove "no can't," use "yes as soon as."

[00:55:24] Avoiding conflict won't make it better.

[00:59:01] Growing up in silence, tiptoeing around relationships.

Download the transcription

Sam Horn is the Founder/CEO of the Tongue Fu! Training Institute. She is the originator of the trade-marked communication process called Tongue Fu! which has been taught to hundreds of organizations worldwide - including Oracle, Intel, Accenture and Outsystems. Her newest book TALKING ON EGGSHELLS received a cover endorsement from Whole Foods founder John Mackey who calls it "the course-correct for today's cancel culture.

People can contact us at Sam@SamHorn.com to receive a free WORDS TO LOSE - WORDS TO USE reminder card they can post by their desk and on their refrigerator to keep these tips in sight, in mind so they say what they want to say ... the first time and every time. You can purchase her latest book "Talking on Eggshells" HERE

SuperStar Communicator

Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee

And why not subscribe to our podcast!

SuperStar Communicator

Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence.

We deliver:

·      masterclasses,

·      facilitate workshops,

·      deliver speeches –

·      face to face and virtually

·      coach individuals.

Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call

We have a lovely gift for you: Grab your 10 top tips to presenting here

Thank you for listening!

On this episode of SuperStar Communicator podcast, host Susan Heaton-Wright  interviews Angela Johnson, a certified Scrum trainer and author. They discuss the importance of trust and communication in building strong teams, particularly in the context of implementing Scrum and Agile methods. Angela shares her experience teaching virtual classes during the pandemic, detailing how her organization had to quickly adapt and pivot to virtual teaching to stay afloat. She highlights the challenges of teaching virtually to a global audience, recognizing the need to be more aware of cultural and linguistic differences. 

Key points from the interview:

[00:00:26]  interviewing Angela Johnson on Scrum.

[00:06:42] Diverse opinions, respectful disagreement lead to strength.

[00:10:26] Certifications are important but not sufficient.

[00:11:32] Scrum Alliance adapts classes to virtual format.

[00:17:47] Adapted classes virtually changed world of work.

[00:19:16] Breaking silos, sharing knowledge, and promoting transparency.

[00:24:04] Building trust through vulnerability and shared experiences.

[00:26:33] Teams need agreements for effective collaboration. Some teams have them, but they may need revision. Guardrails can be set for behavior and decision-making. An expired agreement can lead to toxic behaviors.

[00:29:43] Book about failures turned into valuable learning.

[00:32:20] Engaging interview sparks thoughtful reflections and gratitude.

Angela Johnson is a Certified Scrum Trainer (CST) and the author of “The Scrum Master Files: secrets every coach should know”. As a professional people geek, Angela helps others successfully implement Scrum and Agile to achieve their goals and objectives. You can contact Angela at https://scrumfiles.com where you can also purchase her book.

SuperStar Communicator

Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee

And why not subscribe to receive great content from us.

SuperStar Communicator

Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence.

We deliver:

·      masterclasses,

·      facilitate workshops,

·      deliver speeches –

·      face to face and virtually

·      coach individuals.

Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call

We have a lovely gift for you: Grab your 10 top tips to presenting here

Thank you for listening!

On this episode of SuperStar Communicator titled host Susan Heaton-Wright and co-host Nick Simon engage in a live discussion with guest Raquel Ark. The episode dives deep into the importance of listening in leadership and creative problem-solving.

The episode highlights the episodic nature of listening, with moments of focused attention being crucial. Listeners are encouraged to pay attention to when they listen at their best and recreate those conditions to foster effective listening. Self-listening and feedback are also discussed as methods to improve listening skills.

Key points from the podcast:

00:03:00] Listening is a powerful and energizing superpower.

[00:04:26] Effective listening: being present, fully engaged.

[00:12:32] Listening is harder than people think. It's important for leaders to listen to their teams. Good listening promotes complex thinking and understanding. Asking questions and showing genuine interest is key.

[00:17:13] Listening and showing interest is crucial.

[00:19:31] Powerful listening: ask questions and follow.

[00:22:39] Leaders need clarity, discipline, and structure in listening. They should create conditions for effective listening.

[00:28:39] Allow yourself to fail and start over.

[00:34:20] Powerful women write book on embracing equity.

[00:38:41] Thank you Nick and Raquel, much appreciated.

Download the transcription here.

Raquel Ark, MA, CPC, is a podcast host, speaker, mentor, coach and trainer. She has over 25 years of experience in multinational corporations and academia, currently spending most of her time in tech. She is the Founder of listening ALCHEMY, a communication training and coaching organisation including foundational, evidence-based listening and communication programs. She is the podcast host of the listening SUPERPOWER podcast focused mainly on listening in teams and organisations for more effective communication. She has spoken on the TedX stage. Raquel is currently the President of the International Listening Association. She is a Puerto Rican-American living in Germany.

You can contact her here:

Email: contact@listeningalchemy.com Website: https://listeningalchemy.com/ LinkedIn: https://www.linkedin.com/in/raquel-ark-b2067613/?originalSubdomain=de Facebook: https://www.facebook.com/people/Listening-Alchemy/100027214076836/ Instagram: https://www.instagram.com/listening_alchemy/ listening SUPERPOWER podcast: https://listeningalchemy.com/podcast/

SuperStar Communicator

Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee

SuperStar Communicator

Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence.

We deliver:

·      masterclasses,

·      facilitate workshops,

·      deliver speeches –

·      face to face and virtually

·      coach individuals.

Our focus is on emerging leaders to ensure they progress in their careers. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call

We have a lovely gift for you: Grab your 10 top tips to presenting here

Thank you for listening!

On this episode of the SuperStar Communicator podcast, we dive into the world of neurodiversity and communication with guest Diva Dias. Diva believes that those who are neurodiverse have a unique superpower when it comes to communication due to their curiosity and open-mindedness. This perspective also allows them to look at situations in multiple ways, leading to creative solutions that others may not consider.

Diva also discusses the role of AI in emotional intelligence and why we should embrace diverse forms of communication versus relying on technology as the norm. Additionally, the importance of creating a culture where neurodiverse employees feel free to express themselves and share their thoughts is emphasized, along with tips on how to combat self-judgment and get out of overwhelm.

Diva Dias is a global speaker and facilitator of Access Consciousness classes and seminars, who shares her perspective on curiosity as a driving force behind innovative solutions in the marketplace and how understanding our differences can lead to a more empowered society.

Key points of the interview:

[00:04:41] "The Unique Mental Imagery of Individuals with Autism"

[00:09:49] "Autism and neurodiversity as a superpower"

[00:12:46] "How Asking Questions Can Empower Neurodiverse Employees"

[00:18:42] "Combat Self-Doubt and Boost Creativity: Expert Advice"

[00:23:23] "Embrace Neurodiversity through Perspective Changes and Curiosity"

[00:29:23] "How Asking Questions Can Help You See Differently"

Download the transcription here

You can find out about Diva Diaz and her work here

Here at SuperStar Communicator HQ Susan and Nick love sharing great content. If you like our podcast why not buy us a coffee

SuperStar Communicator

Is a multi award winning international company empowering emerging leaders to speak and communicate with clarity, confidence, credibility and influence.

We deliver masterclasses, facilitate workshops, deliver speeches - face to face and virtually as well as coach individuals. If you would like more details of our work email hello@superstarcommunicator.com look at our website http://superstarcommunicator.com or why not book a call

We have a lovely gift for you: Grab your 10 top tips to presenting here

Thank you for listening!

On this episode of SuperStar Communicator, we explore the importance of presenting the best version of yourself in business conversations, focusing on public speaking. Our expert guest shares tips on how to cater to diverse audiences, including summarizing your speech beforehand and using interactive polls to keep audiences engaged. We also dive into nonverbal communication, overcoming mental blocks, and the changing landscape of public speaking, including the rise of virtual events and the demand for more Q&A sessions. Stay tuned to learn about neutral "diva feet," "sitting diva," and other posture techniques that can help you shine in every business conversation.

Some key points;

00:02:51] "Overcome speaking nerves with these two tips"

[00:08:10] "How to Engage Your Virtual Audience: Tips"

[00:10:23] "Expert tips for overcoming public speaking mishaps"

[00:14:02] "Creating Curiosity: Effective Speech Preparation Tips"

[00:15:37] "Tips for Reaching Diverse Audiences in Presentations"

[00:18:32] "Speaker's Role Shifts Toward Workshop Facilitation"

[00:23:09] "Master Nonverbal Communication for Virtual Meetings"

[00:25:32] "Uncovering the terms behind effective communication"

[00:28:44] "Encouraging Interaction in Virtual Presentations: Strategies"

Tips for overcoming nerves when public speaking The importance of knowing who is in the audience when you speak. Consider how to involve the audience when you are speaking to make it truly interactive

You can download the transcript  here.

SuperStar Communicator

is  a leading learning and development company, providing facilitated workshops, masterclasses, speeches and coaching. We specialise in all areas of spoken communication; ensuring everyone presents the best version of themselves in all business conversations. Why not arrange a call with us.

Are you interested in grabbing our Ten Top Tips to presenting? Grab a copy here

We create these podcasts to support others. If you would like to support us to create more content, please Buy Us a Coffee

In this episode of the Superstar Communicator podcast, negotiation and body language expert, Greg Williams, sat down with hosts Susan and Nick Simon from "Superstar Communicator" to discuss tips and tricks for successful negotiations. From the importance of compromising to the power of observing body language, Greg shares insights from his 30 years of experience and Harvard training. The episode covers negotiation strategies such as using silence, taking breaks, and stalling tactics, as well as the crucial role body language plays in communication. Listeners will walk away with a deeper understanding of negotiating effectively and using nonverbal cues to their advantage.

There are many key points including:

[00:04:42] "Exchanging Information: The Basis for Trust"

[00:06:53] "Negotiation Success Depends on Win-Win Mindset"

[00:08:30] "The Power of Demeanor in Negotiations: Explained"

[00:10:30] "The Power of Silence in Negotiation Tactics"

[00:12:23] "The Power of Body Language in Negotiations"

[00:13:51] "Why Throat Clearing Can Reveal Hidden Tension"

[00:15:29] "Negotiation Power Plays: How to Win"

[00:20:39] "Negotiation: Mastering the Art of Compromise"

[00:24:00] "New leader, new ways: King Charles asserts authority"

[00:27:00] "Mastering Body Language for Successful Negotiations"

three top tips are:

Remember  you are always negotiating. Learn about body language cues because there are many things that are unsaid, that could be clues. Consider how today's action could impact the future.

Grab the transcription of this podcast here

Greg Williams is an expert negotiator who believes that observing people's behavior in a normal environment is key to assessing how they may act in the future. Through assessment, he can determine the level of motivation a particular tactic has on a person's posture and position during a negotiation. He believes that negotiating is a continuous process that sets a baseline in the present to be compared to in the future. You can grab more information including downloadable checklists from https://themasternegotiator.com 

The SuperStar Communicator podcast is hosted by Susan Heaton-Wright and Nick Simon. SuperStar Communicator facilitates masterclasses and workshops empowering everyone to present the best version of themselves in all business conversations. We also deliver speeches and coaching. For more information go to https://superstarcommunicator.com 

We do this podcast for the love of supporting everyone to present the best version of themselves. Do Buy us a coffee https://www.buymeacoffee.com/superstarcomms  

In an increasingly virtual world, we all need to be aware of effective ways to communicate on video. We were joined by Tim Kovoor who is based in London but has lived and worked cross-culturally and multilingually around the world. Communication has been a lifelong passion. Tim is now a key part of the growth team at tech company Quench: connecting the world's top experts with companies and their employees through video learning and consulting services.

This is a content packed interview; takeways include:

And there is much more!

Download the transcription of the interview here.

If you would like to contact Tim directly his email is tim@quen.ch and the website is www.quen.ch 

Quench is offering listeners who are serving professional niches through video courses and consulting services the opportunity to be considered for Quench's enterprise partners program. This gives you the opportunity to deliver your video guides and sell your professional services to enterprises.

SUPERSTAR COMMUNICATOR is a leading International company empowering everyone to present the best version of themselves in all business conversations. We work with organisations and individuals with:

Why not book a call to discuss how we could work with you HERE

We also have complimentary resources:

Why not download our Presentation Skills Top tips here

We are delighted to host a discussion with Colette Cooper, Client Services Director at Cariad Marketing. An Award-winning Hertfordshire digital marketing agency. With a passion for helping SME's compete with the online giants, Colette is the most often the first person people see for help with their marketing. With over 20 years of Sales and Marketing experience, Colette is a a hybrid professional who is good at sales, marketing and leadership.

We discuss top tips on how to build successful business relationships: whether you have your own business; are part of a larger organisation or even you building your personal brand for career success. Some highlights include:

6:04 It is about reading the room and picking out the cues from people to see who is receptive to discussion and who might be uncomfortable.

9.34 Reading the situation. Clues like people sending an agenda beforehand or their job title will indicate how much time they have available to speak and the focus of the conversation.

17:38 Some great tips on maintaining contact with existing clients.

You can download the transcription here.

You can contact Colette on Linkedin: 

You can also connect with SuperStar Communicator. We deliver masterclasses, facilitate workshops, speeches and coaching on all areas of spoken communication. We deliver work virtually and face to face. To book a call to discuss us working with you, go to our calendar

Why not grab our Ten Top Tips to being a SuperStar Communicator. 

With International Women's Day on 8th March this is a good time to remind everyone the power of a wide range of different speakers at events. I am joined by Mette Johansson, a leading Diversity leadership consultant and founder of Keynote women speakers. During the discussion we covered:

Why having a diverse line up in events is so important How we can find diverse speakers for events what we can do to challenge event organisers to have more diverse speakers at events

DOWNLOAD THE TRANSCRIPTION HERE 

More information about Keynote Women Speakers

Bob Ferguson is an Engineer by profession who now supports technical experts to make a positive impact when they present and pitch.

We discuss how technical experts NEED to be heard. And Bob shares some top tips to being more impactful when discussing technical topics. Here are three highlights.

1. Try not to rely on powerpoint slides and specifically slides full of information. You will overwhelm your audience.

2. Learn to summarise key points for the audience. This will generate interest - and possibly questions at the end.

3. Technical experts have the ability to influence decisions and thoughts; share your information!

Read the transcript here

you can contact Bob at bob@bobferguson.co.uk His website is www.bobferguson.co.uk His book is available here.

Here at SuperStar Communicator we support individuals and teams to present the very best version of themselves  in all business conversations. We deliver:

Why not book a call here

You can grab your copy of our Ten Top Tips to being a SuperStar Communicator here.

In 2022, there was an incident at the Oscars where Will Smith hit the compere Chris Rock, when Rock made a derogatory comment about Smith's wife. This was shocking to see.

I am joined by international executive coach, Carol Stewart

We discuss why this incident was so shocking and what we can learn from this as leaders. Some key points include:

1. Why both men were at fault in this incident.

2. How a pause and a verbal response would be far more effective

3. How as leaders we should be aware of what we say; the impact this has on others and how we say it to our teams

Here is the transcription of the interview

More information about Carol and how to work with her here.

Our Host, Susan Heaton-Wright is the founder of SuperStar Communicator

She is an international Speaker; has empowered clients worldwide to speak and communicate in all business conversations with impact, clarity, confidence and credibility. She is also a brilliant podcast guest; if you would like her to appear on your podcast contact us here.

SuperStar Communicator is a leading organisation empowering everyone to make more impact in all business conversations. We offer:

For all businesses worldwide. Why not contact us to arrange a call to discuss how we can ensure your team are all SuperStar Communicators here

Grab your copy of 10 Top Tips to being a Superstar Communicator here.

international men's day  is  on 19th November. Not only should we celebrate the men in our lives we should also support  them. I  am joined by Dave Algeo who supports men with their health and mental health. We discuss a number of topics including how we can reach  out  to men who might find it  difficult to discuss their feelings. This is full of content but some key points are:

1. Men will often use humour or alcohol to hide their feelings

2. Remembering to 'nudge' regularly to remind men they need to look after themselves

3. Those short text messages or voice mail messages make all the difference to a man who is isolated or depressed.

Here is the transcription.

You can contact Dave directly:

Website: https://www.midlifereshape.com/

Podcast - https://www.midlifereshape.com/podcast

Email: dave@stressedguru.com

Linkedin - https://uk.linkedin.com/in/davidalgeo

Instagram - https://www.instagram.com/restlessmidlifer

Fb - https://www.facebook.com/therestlessmidlifer

Twitter - @stressedguru

Do you want to grab your Ten Top Tips to being a SuperStar Communicator? Grab it here.

Here is our website

We deliver workshops, speeches, masterclasses, speaker coaching  and virtual workshops. Do you want to discuss us working with you? book a call here.

We are joined by Dr Paddy Ross, Associate director of psychology at Durham University. Paddy has done a lot of work on how children learn to read emotions. He highlights the fact that before a certain age, sound is more important than non-verbal cues.

We don't exclusively communicate with what we say but how we say it - and hand gestures, facial expressions and body language play a big role in this. Some highlights include:

1. Wearing a mask (during covid) or not makes little difference in reading emotions because we use our eyes, gestures and body language more.

2. The body is a significant driver for conveying emotions

3. What we don't consider much is what our bodies are doing when we are speaking and communicating. Our body conveys so much emotion.

Download the transcription here:

Do you want to work with SuperStar Communicator?

We organise a range of communication learning: workshops, masterclasses, speeches, online courses, virtual learning.

Included in the work we do is focus on non-verbal communication ensure you make an impact when you speak.

Here is our website: 

Grab our 10 top tips to being a SuperStar Communicator HERE

Do you want to book a call to book Susan to speak or our team to deliver workshops or coaching. Book a call here.

Do you wish to engage and make more impact with international clients? In this podcast episode Susan Heaton-Wright shares top tips and case studies to ensure you have invaluable engagement with your clients; whether they speak English as their first language or not. She uses examples of working with clients in North America, the Middle East and Myanmar.

Tips include:

* Modifying the way you speak and the language you use to ensure everyone understands you.

* Read the room; be aware of what is going on in the room, and modify what you do accordingly.

* Never assume that because your clients speak some English, they will understand you.

* Be aware of cultural differences. Are there specific topics you you should avoid to prevent your clients being offended.

* Use of examples. Check that the clients will understand the examples you give.

* Allow your clients to look at your slides to check the words and examples are clear to them.

Download the transcription here.

Do you want to work with SuperStar Communicator? We offer a range of workshops, masterclasses, individual coaching and online courses on all areas of communication in business. Here is our website

Why not book a call to discuss how we could assist you and your business here.

Why not grab our Ten Top Tips to being a SuperStar Communicator HERE

Joel Green is the CEO of pro level training, the National Director of Nike sports camps, a former professional basketball player, and renowned motivational speaker. He endured significant trauma as a child, and experienced unacceptable racism, yet went on to have a successful basketball career and  to alter his mindset and "Filter". This is such a powerful tool he developed, where he was able to focus on the good rather than continue to be impacted by the appalling acts he witnessed and experienced. Three of many highlights are:

1. Use dark moments to get aways from them even more.

2. Get help and support from others and talk. We all need a network of people who will support us.

3.The power of filtering: being your own therapist and self assessing to see what you need, and what you need to get rid of in your life.

And there are many, many gems.

Here is the transcription of the podcast

You can contact Joel at his website

His latest bookFiltering: The Way to Extract Strength from The Struggle is available here.

Here at SuperStar Communicator we love sharing excellent content to inspire you. Don't forget to subscribe.

Grab our Ten Top Tips to being a SuperStar Communicator here

Here is our Website

We deliver workshops, masterclasses and coaching in all areas of Spoken Communication to ensure you and your team speak  with clarity, confidence, influence, credibility and impact. Susan is also an International Speaker for conferences and internal events.

Do you want to book a call to see how we can assist? Book here.

Microaggressions cause harm in the workplace. What might appear to be a tiny comment; if repeated, undermines someone's confidence. In this incredible podcast discussion with Joanne Lockwood 

We discuss:

* What Microaggressions are

* The impact on individual talent and the team

* Ways we, as leaders can manage these so we have an inclusive, effective workforce.

Here is a transcription of the podcast

You can contact Joanne's company SEE Change Happen here

Connect with Joanne on Linkedin Here

Remember you can grab your copy of our 10 Top Tips for Presenting here

Book a call to discuss how we could deliver a speech, masterclass, coaching or workshops HERE

Do look at the SuperStar Communicator website

Connect with Susan Heaton-Wright on Linkedin here

Early September is the time new graduates are employed in their graduate roles. These young people are the "COVID generation" whose degrees were studied, in part, online. And it is even more important to support and demonstrate positive leadership to these talented young people.

I am joined by Nick Simon

He is a recent graduate who has researched his friends' experiences and what they need in the way of information and support to thrive in their new role. The discussion highlighted:

* How important it is to provide information on prospects, working hours, whether it is hybrid, remote or in the office work

* The value of the graduate asking questions and feeling it is okay to do this

* That any hardware and software is already ready when the new employee arrives on the first day.

* Socials to get to know colleagues

* A mentor for the new graduate to discuss challenges.

Here is the transcription of the discussion

SuperStar Communicator delivers power skills packages for organisations onboarding new graduates. Face to face and virtual Download our brochure here.

If you would like to arrange a call to discuss us working with you book a call here.

As a leader or emerging leader, there are times when you need to manage your emotions - even if you are triggered or impacted by a situation or what someone else has said.

In this impactful episode Susan is joined by Donna McGrath to discuss this important communication skill. We cover:

* Why it is important to understand what might trigger your emotions

* Why there are occasions where managing your emotions are extremely powerful and important as a leader

* Techniques and tips to help you manage your emotions.

Download the transcription here.

Here are details of the SuperStar Communicator company.

Remember you can contact us to arrange a call to discuss speaking, masterclasses and workshops. Book a call here.

And why not grab your copy of our 10 Top Tips to being a SuperStar Communicator here.

Our latest Ask Susan Masterclass is a Q and A about presenting. Susan shares 5 top tips to consider when you are presenting as well as questions from listeners.

Learning includes;

* What is your purpose for presenting?

* Who will you be speaking to?

* Grab the opportunity to answer questions

* Practice so you really know your content

Here is a transcription of the podcast

You can grab a copy of our Ten Top Tips to presentation skills here

Our latest Virtual Presentations Skills online course is here.

Here is the SuperStar Communicator website

Want to work with us? Book a call here.

This weekend in the United Kingdom, we are celebrating Queen Elizabeth's 70th Anniversary of being our monarch. An extraordinary achievement.

In this podcast I share key points as to why she is such a powerful public figure despite her not being political and what we can learn for our own personal brand. Remember you can grab your copy of 10 Top Tips to being a SuperStar Communicator here.

Our website is SuperStar Communicator

Want to book a call with us to discuss providing workshops, speeches or individual coaching on communication, presence, impact, influence and credibility. Book a call here.

How does a company navigate working effectively and efficiently in a hybrid work structure? Jo Rigby works for Zappi 

This company has always run with remote workers as well as teams in the office. This innovative company has created effective ways to communicate, build a business community and a supportive work environment. We can all learn from this.

Jo shares:

* How important trust is for developing this work environment

* The use of APPs and technology for keeping people engaged and connected

* How technology is used effectively and inclusively

* The importance of the human connection in all of their communication - internally and also with clients

You can contact Jo at her Linkedin profile

Remember you can grab your hybrid working checklist here.

More details of SuperStar Communicator: Here is our website

We work in global environments: and not everyone speaks English despite it being the language of business. So how can we ensure we engage with our audiences who don't speak English and how can we make more impact if English is not our native language?

I am joined by Kayra Martinez: humanitarian, TEDX speaker and founder of Love without borders 

This is a challenge she regularly encounters when working with refugees in Athens. in the discussion we cover:

* Why it is important to understand our audience 

* How we could modify what we say to ensure it is easy for everyone to understand

* What we can do to support those who are not speaking English as their native language so their contribution is valued

Grab our break the bias Ebook

SuperStar Communicator website

Book a call to work with us

There are so many questions about public speaking and presentation skills. We have a session where individuals have asked Susan questions related to public speaking. These questions include:

* What is your top tip for preparing a speech?

* What is more important; content or delivery of a speech?

* How do I know what to say?

* Do courses on public speaking?

* What is the best way to improve your public speaking?

Book a call to see how we could help you

If you would like to download our checklist for being a SuperStar Speaker grab it here.

Our website

Link with Susan on Linkedin

Speaking and sharing your plans for 2022 are powerful ways to connect with others; be more accountable and receive ideas.

In this episode, I share an exercise I do with my friends and family each year. You will need to download the worksheet from www.superstarcommunicator.com/newyearoutlooks 

I still have the sheets from previous years and it is fascinating to see how my family has evolved!

The idea is that you are inspired by each of the questions and write what you wish to do related to it. Then share and discuss your answers with others. Here are three points:

1 There is real power in considering NOT targets and goals but more general changes to your lifestyle and values

2. Sharing your thoughts with others provokes discussions. They might be able to assist you; they might learn something more about you.

3. Then listen to others; how could you support them?

Here is the transcript of the podcast.

Good luck with this exercise, and do let me know how you get on.

Suzy Moody is the Marketing Strategist for Hertfordshire Homestart in the United Kingdom. The charity provides outstanding support for parents of young children. 

In this episode we discuss the important role many charities play in people's lives and how, at Christmas, the needs of their clients is intensified. This is an inspirational and insightful interview and focuses our minds on supporting others rather than thinking about material things! 

Key points include:

* Why it is especially important to support charities at Christmas

* Some of the activities Suzy and the charity do to raise awareness and marketing

* How you can support Hertfordshire Home-Start

More details of the charity including where to donate are here

Animation is a powerful way to communicate your message to clients and customers. So I was thrilled to interview the CEO or multi-award winning Animation company Salamandra, Christine MacKay. In the interview we covered plenty of tips, advice and ideas including:

5:00 mins: Plenty of advice that the visual element of animation helps retain information in many viewers

15.30 mins: you never finish learning; learning new skills keeps you vibrant

16.30 mins: Use animation to translate complex information into more digestible information

17:00 mins: remember we work in H to H (human to human) not B to B!

And more.

You can buy Christine's book here

You can contact Salamandra at www.salamandra.co.uk 

Here is the transcript of the podcast

And you can grab your 10 Top Tips to being a SuperStar Communicator here.

Remember, if you like this podcast, don't forget to subscribe!

It is an honour to interview two such incredible guests. Capt. Emil Dobrovolschi is an Airline Captain; ensuring all his passengers and crew are safe. He and the leading leadership coach Octavian Pantis have written a fantastic book "Dark Cockpit" about how to approach leadership and use communication as the principle tool in managing this.

In the podcast interview there are many fascinating examples they use to support their work. These include:

* (9.00mins) How everyone knows who you are due to your uniform but how important it is to use communication to your team, to develop trust and collaborative working styles.

* (16.00mins) How to use a standardised language, when there are people in the aviation industry speaking a range of different languages. - And how this relates to all businesses where we need to understand each other.

*  (28.10mins) Even as a leader, receiving feedback is very useful. Having the ability to make your team feel comfortable to offer you feedback is invaluable for everyone.

* (26.20mins) Communicating in the right way so it is effective

* (31.45mins) Managing fear whilst in control of the plane. Lots of tips!

* (38.45 mins) reassuring your team you can lead even if you aren't very experienced.

There are plenty of other gems and you can download the transcription here: https://superstarcommunicator.com/wp-content/uploads/2021/11/dark-cockpit-transcript.pdf 

The book can be purchased here: https://amzn.to/3kwh1Ss 

If you would like to be notified of the next SuperStar Communicator complimentary Lunch and Learn, register your interest at http://www.superstarcommunicator.com/webinar-interest 

As part of the SuperStar Communicator Black History Month Celebrations, I am delighted to interview Kass Thomas: international empowerment coach and author.

In the interview Kass shares many gems of advice including:

1. We should listen to our bodies because they are our sixth sense.

2. Be aware of other people's moods and the way they present themselves. So many people block this intuition and empathy.

3. We pick up the emotions of others; this is very powerful when we are communicating with them.

Download the transcription of the podcast here.

Kass can be contacted at www.KassThomas.com  www.thenumberthreesteps.us and  www.dancingwithriches.us

Kass's latest book Dancing with Riches is available at Amazon here

If you would like to be kept up to date with the SuperStar Communicator lunch and learns, register your interest here.

During October we are celebrating and showcasing talent from the Black Community for Black History Month.

Aisha Suleiman is an award winning diversity and inclusion advocate, consultant and founder. Her Specialism lies in driving organisational change through leading effective employee networks, supporting the diversity and inclusion goals of the business and influencing senior leaders to bring about lasting change.

In the incredible interview, which is full of content, Aisha shares

* What is the power of Diversity and Inclusion for any organisation

* Why creating employee networks is a good thing

* How important it is for networks to feel safe when they speak about specific issues

* How to deal with people who aggressively oppose your values

* Dealing with fear.

Aisha's top tips for speaking and communicating include:

* Make sure you really know your topic and feel comfortable with it when you speak. Then you will do better. You will be more authentic; create your own style and make more impact.

* Practice, practice, practice so you are really familiar with your content.

* Think about your end goal and the outcome you want from any conversation; speech or presentation. This will add clarity to your message.

Download the transcription of the podcast episode here.

You can contact Aisha; her website is www.theinclusiveculture.com 

Here is Aisha's Linkedin profile.

People often ask what is SuperStar Communicator and how could it help them with their career development. So I am delighted that my old intern, Ella Proudlock interviewed me about SuperStar Communicator.

This includes:

All about the SuperStar Communicator Methodology, which is a powerful communications model to ensure YOU speak with credibility and impact.

How this could help you with your career development.

What sort of coaching or training you could receive

How it is delivered.

You can contact us to arrange a discovery call here.

Read the transcript here.

If you want to discover anything about podcasts both as a podcaster or guest, the go to person is James Mulvany. He is a multiple business owner; Angel investor and for our interest, the founder of Matchmaker.fm

In a world where many people are now launching their podcasts (yay!) there is also a great opportunity to be a guest on podcasts. In this fabulous episode, James shares many tips for being a great guest, from how to approach podcast hosts, to how you can add value to a podcast. Tips include:

1. If you are going on as a guest, let the host lead the questions.

2. Avoid going on JUST to promote your book/service/product. You are there to provide great content for the podcast

3. Offer to promote the podcast episode to your connections and on social media

4. When pitching be authentic. Try and build a pitch around actually genuinely what you can deliver to that person's podcast.

Here is a transcript of the podcast to download.

If you would like more information about James's services as a podcast expert here are his contact details.

Podcast.co

James's blog

James's Youtube channel

Sign up here. for  the SuperStar Communicator Podcast Guest Tips Ebook

We all need a break after the last 18 months; however, it is really important to put in place a clear vacation communications plan to re-assure your valuable clients and customers, so they understand how to contact you and when to expect a response. IN this master class I will share:

Tips on how to write an automised response which is very clear to the customer when you will respond.

The possibility of having a 'hotline' or someone in your team on call, so your customers can speak to someone.

How to hand over your workload to others so you have prepared your colleagues to ensure service is still there for clients.

Here is the transcription of the podcast.

Remember to share, subscribe and recommend this podcast; it really helps with more people getting to know the excellent content!

And if you would like to join us for the monthly lunch and learn; please register your interest at www.superstarcommunicator.com/webinar-interest 

With the Olympics starting in Tokyo, it is the perfect time to discuss success and how to prepare psychologically with top performance psychologist Sam Bishop.

Sam is a Performance Psychologist, Executive Coach and Accredited Psychotherapist. Sam has a decade of experience working with elite performing athletes and business executives. His passion is working with people, Sam thrives in environments where he can facilitate self-growth and help individuals to identify and overcome their challenges. He helps people to fulfil their own potential.

In the incredible interview we discuss the power of mental preparation and a growth mindset in success. This applies not only to sports people; but also in business; the creative industry and life in general. There are MANY take aways and I recommend you download the transcription so you have a copy. The three top tips are:

1. Instead of having a win/lose attitude, think of winning or learning to develop resilience and more skill sets.

2. Know where you are going with your goals and vision. Where are you going and how are you going to get there.

3. Ensure that you give respect to that balance, make sure that you're feeling thinking and behaving your way to your performance, because ultimately, it needs to be balanced for you to be able to reach that place. Recognise when you are stressed or having negative thoughts and discover how to manage that.

Download the transcription here.

Sam's website is  www.SamBishopcoaching.com

He is on Linkedin as Sam Bishop Coaching and his instagram handle is @sambishopcoaching 

If you would like a copy of the SuperStar Communicator Ten Top Tips grab it here.

When we are moving back to the office, we need to take responsibility for our own safety and that of others. In this episode, I share top tips to self leadership in a changing world. Top tips include:

* Respecting other people's preferences for social distancing

* Following the guidance from your company regarding using other people's equipment

* Taking the lead and reporting if anything is not working.

* Letting others know what your preferences are to reduce anxiety

Here is the downloadable transcription.

And if you would like our checklist for hybrid leadership grab it here.

Today we have a fabulous guest: award-winning CEO, C-suite advisor, entrepreneur, and communications expert Sabrina Horn gives leaders the tools to resist “short hacks,” and the courage to lead with authenticity and integrity. Sabrina speaks candidly about developing leadership skills as a founder of the PR firm Horn Group, which has received national acclaim as Best US Employer, Best US Tech Agency, Silicon Valley Hall of Fame winner, and PR Entrepreneur of the Year. Her wealth of experience and expertise is incredible.

Some of the top tips of the interview include:

And more! 

You can order Sabrina's book here 

And you can get in touch with Sabrina via her website

Download the transcription here.

Finally, if you would like to be kept in touch with our Lunch and Learn Masterclasses register here.

As business owners and developers, we need feedback from potential clients and stakeholders, to ensure what we offer will be of value. But are we asking the right questions to get the most invaluable feedback? Or are those we ask embarrassed to say what they really feel?

This is the principle of Rob Fitzpatrick's book The Mom Test; which is a brilliant read for any business owner or developer. And this podcast is an interview with Rob. He shares with us:

* Why people lie when you ask for feedback

* Why it is important to get honest feedback so you don't waste time on a project that is not of interest

* How to structure the questions to receive more valuable feedback

* The value of small talk.

Here is the transcription to download

If you want to contact Rob, he has a fabulous writing group called www.writeusefulbooks.com and welcomes connections. - What a great guy.

There is no doubt that work environments have changed since the Pandemic lockdown started in 2020. Many companies have recognised the possibility of being able to manage individuals working remotely; and many employees do prefer the flexibility of working remotely. BUT the reality is that many businesses want their employees to be working in offices, where there is a better opportunity to share ideas; work collaboratively and build teams. The challenge is that many offices need to rearrange their work spaces to be COVID compliant and there might not be room to accommodate everyone. SO some individuals will have to work remotely, whilst others will be in the office. In other words, a hybrid workforce.

In this forward looking podcast masterclass I share:

* What is Hybrid working

* How can we listen to employees to reassure them

* The challenge of bridging the gap between those working remotely and those in the office

Please remember to grab your copy of the Hybrid leadership checklist at www.superstarcommunicator.com/hybrid where we share top tips on how to use communication in your hybrid working strategy.

Download the transcription here https://superstarcommunicator.com/wp-content/uploads/2021/06/hybrid-transcript.pdf 

How do fantastic coaches and consultants market themselves? And in fact how does anyone who works for an organisation market themselves to raise their visibility? Our guest is Chantal Cornelius of Appletree Marketing who shares her tips on marketing in a straight forward way. Three learning points include:

1. Ask for referrals and recommendations

2. Pick up the phone; leave voice mail messages to reconnect with clients

3. Speak or network in real life and online to raise visibility.

You can contact Chantal at https://appletreeuk.com/

Download the transcript of the podcast here https://superstarcommunicator.com/wp-content/uploads/2021/05/Chantal-Cornelius-transcript.pdf 

Being able to be confident and make an impact at work and in your home life is something we all wish to do. It is more of a challenge for women, and particularly women of colour. Our latest guest Eliza VanCort, the author of a Woman's Guide to claiming space

This interview is about being aware of the power we all have; the fact that as women we must support women of colour and strategies for having more power, influence and presence.

In this fascinating interview, which has MANY take aways. Here are three learning points.

1. You can make more impact in virtual meetings by having good lighting; a good mic and push yourself to ALWAYS say something.

2. You can claim your space with your body language: be aware of your posture, particularly if you feel nervous

3. Become aware of those self sabotage thoughts - and the people who surround you. Are they acting in your best interest.

Download the transcript here: https://superstarcommunicator.com/wp-content/uploads/2021/05/Eliza-Van-Cort-transcript.pdf 

More information on Eliza www.Elizavancort.com

Here is the link for Eliza's book https://www.amazon.co.uk/gp/product/1523092734/ref=as_li_tl?ie=UTF8&camp=1634&creative=6738&creativeASIN=1523092734&linkCode=as2&tag=superstarcomm-21&linkId=1fa1714176b3fcbf77c5b0f81cc3cba0 

Remember you can be kept up to date with our monthly masterclasses. Register at www.superstarcommunicator.com/webinar-interest and our 10 top tips www.superstarcommunicator.com/ten-top-tips 

The language and tone of voice we use has a significant impact on our audiences. I am delighted to to interview Tone of Voice Expert Ben Afia who shares his extensive knowledge of language - and particularly written language. This is an amazing interview; top tips include:

* Being clear about what you want your audience to do or feel as a result of your written messages

* How we could modify our language for different generations and groups of people

* Think deeply about your audience and what's going on as they only have a limited attention span

* Think about what will inspire your audience!

Here is the transcript of the podcast

You can contact Ben at www.benafia.com

Remember you can find out about our monthly 30 minute masterclasses here.

Jeff Heasman is an expert in creating straight forward language within the legal and insurance industries. In this podcast Jeff will share:

* why it is important to use straight forward language to ensure others understand you

* How to check the other person really understand what you have said

* How to structure your spoken and written content, when you have to use a specific word or term for compliance - and wrap an explanation around it

Here is the transcript of the podcast interview

You can contact Jeff at on www.insuranceupskill.com  

Do you want to attend the Superstar Communicator monthly complimentary webinars? Register interest here.

We'll then let you know how to register for the next one!

For International Happiness Day I am interviewing author Edward Turnbull about mindful Communication. He shares how important this is to ensure everyone remains happy and avoids misunderstandings. Learning points include:

1. Take Time to focus on your health and wellness to ensure you communicate effectively.

2. Look at your own communication styles and why you are doing these. Are they effective?

3. Be mindful of others' communications. Are they being grumpy because they are having a hard time? Might you have been rude triggering a response?

Here is a transcript of the interview.

Edward's book is available from Amazon

Here is a link for the Superstar Communicator TEN TOP TIPS

Want to be kept up to date with our future webinars: sign up here

How do you show you really value your clients and customers? Why is this so important for any business? Well we have Customer Experience and Secret Shopping expert Claire Boscq Scott to share her secrets. This includes:

1. Ensuring your customers have the opportunity to provide feedback - and for you to listen!

2. Identify what customers really need to ensure their experiences are positive.

3. A smile and politeness go a long way to improving the experience for your clients.

Download the transcript here:

Contact Claire here

And grab your Superstar Communicator Top Tips here.

Caterina Rondo is an author, Business Coach and entrepreneur who inspires and empowers women to step up and be successful. Certainly I was inspired by her interview. In this fabulous edition Caterina shares some brilliant ways to create a mindset for success. Download the transcript here. Takeaways include:

1. Always wear your superstar cape. Cape means: Certainty, Authenticity, Positivity, Enthusiasm.

2. Expect Success; If you are having a rocky moment, refocus on the success.

3. Be willing to be successful!

You can contact Caterina at her site.

If you want to be a Superstar Communicator, grab your 10 top tips here.

Fiona Kearns is a business psychologist from Kearnsconsultancy 

One of the challenges for any talented, ambitious person is dealing with meetings - and interruptions from others. IN this podcast episode we'll find out:

This is perfect episode for anyone who is wishing to make more impact in meetings - but also for those facilitating or chairing a meeting to be more aware of how they can run a meeting more effectively. Download the transcript here:

And if you want to be a Superstar Communicator why not grab our 10 top tips here.

I, Susan Heaton-Wright have podcasted for seven years. Grab my ten top tips to being a Superstar Communicator here. For those listeners who are new to the podcast I wanted to share why I podcast; the purpose of the podcast and how this is a great opportunity to learn a new skill and content from brilliant guests. The learning points include:

* How I recognised I was procrastinating and pushed through

* That the podcast journey clearly demonstrates how I have developed my skills

* The purpose of the podcast is to demonstrate that we all have a voice, as well as tips for building your confidence when speaking.

* Having a clear vision and persistence lead to success.

Enjoy this episode and if you need to download the transcript it is here.

Author Jeff Schwartz discusses his fascinating new book Work Disrupted  Opportunity, Resilience, and Growth in the Accelerated Future of Work. Schwartz shares how our working world is changing; and the traditional idea of a 'career ladder' won't exist. The pandemic, AI and technology are changing the way we work, and we have an opportunity to alter our working style for the better. A fascinating episode. Download the transcript here.

If you want our Ten Top Tips to being a Superstar Communicator: grab it here.

Highlights include:

* How we need to bring value to everything we do; this distinguishes us from AI

* that we will be included in teams and we need to consider what experiences we bring to make us more employable

* That collaborative working is the way forward.

A New Year is the perfect opportunity to celebrate all you have achieved in the previous year as well as looking forward to the new year. I share 3 activities I always use to celebrate and look forward. This is not exclusively setting career goals but all aspects of your life. Here is a complimentary worksheet I use for New Year Outlooks. Download here.

Inspired by Shonda Rhimes's  

incredible book "Year of Yes" I discuss why we should listen to what is being asked. Are we saying no when we should really be saying yes? Are we saying no because we are nervous or frightened? I share examples from successful people who do say yes; as well as considering when you could say yes to increase your opportunities. Let's do this together. Download the transcript.

Andy Lopata has written a thought provoking - and potentially life changing book for everyone. He challenges us to Ask more: for help, support, opportunities. And also makes us reflect on WHY we don't ask. This is an important episode for anyone who runs a business, wants to develop their career or who is struggling. Purchase his book from all good book outlets.

Download the transcription of this episode here.

Grab  your 10 top tips to being a Superstar Communicator HERE

Beth Hartley is a Cambridge Graduate and leads a strategy team for Sainsburys. She lobbies the Government and raises awareness of invisible disabilities and the importance of inclusion. Beth is deaf and recognises that facemarks are a barrier for deaf people to be in a conversation. In this powerful podcast we discuss considering the challenges others could be having to ensure they are part of the conversation. Download the transcript of the interview.

Contact her via Linkedin https://www.linkedin.com/in/elisabethhartley/ 

Podcasts are becoming more popular than ever, and 75% people listen to learn something. This is a great way to raise your credibility! But podcasting might not be the best fit for your business: why not consider being a podcast guest. In this episode I share why it is a good idea and also offer a complimentary Podcast Guest Top Tips ebook 

To ensure you are prepared to be a great podcast guest. Receive from here https://superstarcommunicator.com/podcastguesttips/ 

Fred Dust was a Senior Partner and Global Managing Director at international design firm IDEO. A leading voice and practitioner of human-centered design and networked innovation, he helps organizations in media, finance, retail, and health confront disruption stemming from shifts in consumer behaviour, social trends, economic pressures, and new technology. In this incredible podcast interview Fred shares fantastic tips on how to have meaningful and effective conversations. His new book Making Conversation is available here.

Mark Terrell is a leadership coach who candidly admits that he wasn't prepared to be a leader when he was promoted. In this brilliant episode, Mark shares his top tips for leading teams and businesses - even if you are a reluctant leader. He can be contacted at https://www.thereluctantleader.academy

We are back to remote working; in our own homes. In this podcast I share top tips - from exercising every day to creating a daily routine. This is essential to ensure we all survive being isolated and restricted with our lives. Good luck.

As a tribute to Black History Month I am delighted to interview Dr Morgan. Dr Marcia Morgan is the author of  "The Silenced Voice: there is purpose in pain". She shares her perspective on how the minority of people within a group: whether this is at work or the community risk being ignored.

This is a powerful, insightful interview and I guarantee you will be challenged to look at others in a different way. Her book is available here.

To honour Black History Month, I interview the amazing Carol Stewart on the importance of a diverse workforce; how crucial it is for us all to have an open mind and see everyone for how they can positively contribute to this changing world. Everyone has a talent and everyone deserves for their talent to be developed

Carol can be contacted on Linkedin 

Her website is www.aboundingsolutions.com She also mentions the petition to stop using the term 'BAME'. Sign here.

Peter Komolafe is a financial education expert: he coaches people to talk about money issues. Financial Wellbeing is a major cause of stress and anxiety; being able to talk about your financial concerns as well as working with money in a positive way is a far more healthy way to approach finances. Peter shares some ways to start talking about money in an effective way. If you want to contact Peter here is his website. www.conversationofmoney.com 

One of the easiest ways to raise your visibility: whether you are job searching or increasing your credibility is to use social media. Arn Terry from Freetown Mindset

He shares fantastic tips and ideas for using social media; repurposing your  content  and even starting to make money from  your passion. Don't forget to connect with him either via his website or on  Linkedin.

Have you wondered how you can use Linkedin effectively; whether this is to raise your profile, credibility or to search for a job. 

Susan Kench is a Linkedin expert who trains corporate organisations to use Linkedin effectively. In this podcast she shares many top tips that are invaluable for us all.

Contact her on linkedin and her website is www.LinkedInTutors.com

There are still business leaders who are lamenting face  to face meetings; full offices and networking opportunities. Given the rapid change of the covid19 crisis, not only are they in denial, they HAVE to adapt to this new working norm.

I give some ideas and advice to work efficiently in a virtual and remote location.

Andy Lopata is a leading expert on business relationships and building a good business network. In this incredible interview Andy shares top tips on how to build and maintain business relationships; particularly important for career development and for job searching. Andy's excellent book is Connected Leadership

To contact Andy go to his website

A client asked me how to maintain contact with clients they haven't worked with for a while. In this podcast masterclass I share some top tips for maintaining business connections.

This incredible interview  with Susan Heaton-Wright and Bob Kulhan is full of excellent content. Recorded during Lockdown in New York, Bob emphasises the importance of keeping the human connection. Valuing what others say and keeping that eye contact.

Warning: the sound from NY is poor, but the content is so good don't miss  it.

Here are details of Bob's latest course

Download his 7 essentials to leading a team virtually.

Simon Childs is a leading headhunter for executive positions. He is passionate about talented individuals presenting themselves to the best of their abilities in interviews. In this action packed interview,  he shares many gems and tips on how to prepare and perform with excellence in interviews. To contact him or for more information, go to his Linkedin profile and connect.

Grab your Superstar Communicator Ten Top Tips to being a great communicator here. 

We all need to be visible: whether we are business owners or employees of organisations. Curry Queen and Visibility expert extrarordinaire, Sarah Ali Choudhury shares some great ideas to become more visible, particularly if you don't have a traditional "Shop Front". Sarah can be contacted at her website. Instagram at @instacurryqueen, Twitter: @sarahcurryqueen and on Linkedin.

In the last few weeks I have become aware of clients who are being asked to work longer hours "Because we are all in a crisis" or "Well you are lucky to have a job", but this is impacting on individuals' lives. Setting professional boundaries: ensuring colleagues and bosses understand your limits and therefore respect you, is an art in itself, yet is an essential skill for every professional to acquire.

In this masterclass, I share why it is important to say no on certain occasions, and how to say no.

This is part of a virtual workshop I deliver to clients. for more information please contact me

We have to work harder in virtual conversations, to develop rapport. Active listening, and demonstrating you are listening is crucial. This masterclass shares tips on how to do this essential skill virtually.

We are now forced to do a lot more spoken communication via virtual platforms. In this masterclass I share 5 things to consider when speaking virtually. And if you want to access our 10 tips to virtual team working grab  it here.

Like many people, Gillian found her business disappear almost overnight. She decided to cope with this by setting goals and a daily routine to survive. This empowering podcast interview shows how she survived lockdown, but also she is writing a book, which will support NHS workers' families. 

We crave human contact; particularly during this lockdown and restricted movement. So it is essential to keep the human connection side in any communication we do with clients, colleagues and prospects. I share some top tips to achieve this as well as letting you know why this is so important.

We are dealing with incredible changes in our lives due to the lockdown. As a result of requests, I am delivering a hugely popular webinar I have been delivering to corporate clients as a podcast. Normally I have a lot of interaction; chat and polls.

This is our new norm and our lives will never be the same. Although we can bounce back (resilience) in fact we'll never go back to the way we were before but we'll bounce back beyond where we were psychologically before; we'll be stronger; having coped with so many challenges, and this is called biotensegrity.

In this podcast I share ways we can cope; look after our own wellbeing and in particular manage the overwhelm we have at times.

In times of adversity, there are always some winners and some losers. David Hyner is a motivational speaker and has spoken to many successful people in his time. He has identified the 'rhino' mentality which is invaluable for today's world. In the interview he shares how we can embrace this inner strength so we can survive. David is always delighted to connect with others via LinkedIn or his website.

Key take aways include:

Penny Pullan is the author of Virtual Leadership. For a number of years she has led projects globally using virtual methods. In this timely interview, she shares top tips to leading effectively in a virtual world. To order her book please go to the website:

Penny shares the discount code in the podcast - so listen out. Penny actively encourages you to connect with her. Here is her Linkedin profile.

a REAL minority, Darren Harris is a high impact global professional speaker inspiring his audiences to become a real MINORITY in their industry.

Darren has competed in 2 Paralympic Games in 2 different sports and has become England's most capped and most decorated blind footballers.

Here is the transcript of the interview.

In the interview, we focus on managing our nerves during the Corona Virus and how 'being in the moment' can help us. Darren's website is here

Connect with him on Linkedin.

We are living in a new world work wise. And if you are leading a team, it is not exclusively leading the work, but also their mental well-being. Our guest is Martin Conway, who is a leader within a multi-national organisation. He shares tips and observations to ensure his team are supported emotionally during this challenging time. Martin can be contacted via Linkedin.

With enforced home working, we are communicating virtually. In this content full masterclass, Susan shares top tips to consider, to ensure you make a positive impact on virtual calls and meetings.

We are all living in unprecedented times; with news changing almost hourly. My only wish is for all of my listeners to remain safe and well.

Many people, including listeners to this podcast, are working remotely for the first time. It takes discipline. Add the stress of not being able to interact with others and our everyday lives being changed along with the worry of the virus, this is a challenge.

In this podcast I share good practice for working remotely along with looking after your physical and mental health. I also offer the idea of meeting up virtually to have a 'virtual coffee'. Please contact me

if you are interested. Keep well and safe

We are entering uncertain times with the possibility of us all working from home due to self isolating. In this podcast I share ways that as a leader you can still lead virtually; what to consider to ensure your team still feel connected in a human way; remembering to keep in touch with clients and suppliers. And if you still need coaching or CPD training here are some links:

Coaching

Virtual training including CPD accredited courses.

Webinars

Joe McCormack is a leading expert in concise, impactful communication. He has recently published his second book, called 'Noise' where he identifies that we are increasingly bombarded with more messages, making us less effective at focusing and communicating. In this amazing interview Joe shares his thoughts for being more effective; including learning how to have quiet times and setting boundaries. Visit noisethebook.com to download a free sample of the first two chapters and a noise survival guide

In the latest Superstar Communicator interview, I am interviewing a really inspirational person. Chantel Soumis is an inspirational advocate for the differently-abled community and top LinkedIn Creator with over 30k organic followers in one year. Chantel is also the Founder and Creative Director of Stardust Creative LLC, a brand agency focused on embracing differences through personal and corporate branding. She’s spoken at VidCon as one of the first LinkedIn video creators as well as at international conferences in LA, London, Dallas, and more.

Chantel spreads awareness, hope, and inspiration to those around the world fighting for acceptance by sharing the hidden struggles of differently-abled community. By administering an attitude of gratitude, Chantel has overcome severe obstacles and spends a substantial portion of her time coaching others to accept and believe in themselves, and to treat one another with dignity and value, recognizing we are all brothers and sisters of the human race. Learn more at ChantelSoumis.com and LinkedIn as well as @MarcomChantel on Instagram and Twitter

Leading with confidence is a key skill for everyone to develop; not only will they make more impact in any business situation, it makes you more visible and demonstrates you are destined for bigger roles. In this short masterclass, I share key skills for you to develop in order to step up. These will give you confidence. Good luck.

It is the sixth birthday of the Superstar Communicator podcast - YAY! and now many of my business colleagues are just starting a podcast! I celebrate the podcast; the listeners and also remind everyone that listening to that little voice, and then ignoring it can be the best way of stepping outside your comfort zone.

One of the most inspiring leaders I recently met is Clare Suttie, who is the CEO of Atlas Translations, and she has also successfully led large scale community charity projects: from the vision to co-ordinating volunteers. This is an amazing interview; with a true visionary and collaborative leader.

Contact Clare

Information on the St Albans Post Box Toppers.

Here is information on the Polar Plunge.

here is the final instalment of the career goals and setting targets for 2020 from Superstar Communicator. You will see there is an emphasis on speaking to other trusted people because they can really support you in achieving your goals. Good luck and don't forget to take notes!

In this second podcast, I share how to do some planning of your goals and vision for the next decade. In the final podcast of 2019 I will share how to change this into reality.

We are nearing the end of 2019 and will be entering a new decade in a few days. I always reflect and celebrate my successes; but I share another INVALUABLE exercise, which helps you to be more self aware.

This is a series of podcasts I will be delivering, to prepare individuals for the next decade with their career development.

After leading the music project in Athens, I wanted to share some observations I had of Leadership; busting some myths around it, and how we are all potentially leaders. This is perfect for anyone considering stepping up and being more visible.

I was inspired to interview the amazing Kayra Martinez, who is the founder of Love without Borders for Refugees in need.

In the interview, she shares her inspiration for starting the charity, the work she focuses on, and how by us all doing small things, we can change the world. To donate to this charity,  please go here.

Many people want to be TEDx Speakers. So why not interview an expert in preparing speakers to be TEDX Speakers? I am delighted to interview Speaking and Pitching expert Mel Sherwood, who shares some excellent tips and advice on how to prepare for a TEDx. She can be contacted via her website 

I was delighted to interview the amazing Joe McCormack who has written the thought changing book Brief  

and is the founder of the Brief Lab.

In this amazing interview, Joe shares reasons why it is important to be brief to ensure you make an impact and strategies for achieving this.

Amber is if the founder of Wonderly Software Solutions. She has spent the last 20 years implementing technology.   In this fabulous interview, Amber shares some strategies and top tips to ensure you make an impact in a male dominated environment.

 And Amber has some great offers: 

Today I am delighted to interview Sue Ingram, the CEO of Converse Well

She shares tips for having positive and constructive conversations within teams, those you manage, even those you report to, so there are good outcomes. This is a necessary skill for anyone's career.